When people think of a dispatcher, they more often than not think of 911 dispatchers. But this is only one of the many types of dispatcher jobs. Dispatchers are responsible for taking calls, assisting with emergency and non-emergency requests, and dispatching the response team. You will input data into the system, troubleshoot issues, answer questions, and provide customer service. You need to work well in high-stress situations.
Dispatchers often work in a call center environment. You could also work at the company head office. Some employers allow dispatchers to work remotely. Dispatcher roles often require you to work shifts around the clock. Your level of experience and seniority can determine if you work days, evenings or weekends. You will report to the dispatch manager.
Your career path depends on the type of dispatch work you have experience with. Potential roles include transportation operations management, emergency operations or fleet manager. It is common for non-emergency dispatchers to move into emergency dispatch positions.
Dispatchers working in the Delta region make about $47,000 per year on average. This is close to $25 per hour, with room to make more money as you get more experience. Here is a breakdown of the salary scale:
annual: $47,000
monthly: $3,917
weekly: $979
hourly: $24.48
lowest salary: $42,800 per year
average salary: $47,000 per year
highest salary: $54,300 per year
junior salary: $42,800-$46,600 per year
intermediate salary: $43,400-$50,600 per year
senior salary: $46,600-$54,300 per year
Dispatchers play a very important role in helping people get the assistance they need when they need it. Here are the main responsibilities that are part of dispatcher jobs:
Dispatchers can work for many different types of companies. While most associate the job with emergency services dispatch (police, fire, EMS), there are many other opportunities. You can get roles with delivery providers, tow companies, taxis and limousines, transportation companies and trucking fleets.
Dispatchers must have excellent communication and interpersonal skills. You are well versed in staying calm in high-pressure situations. The top skills you will need for this role include:
Dispatcher roles commonly require you to have a high school diploma. You will receive extensive training once hired. Certification may be required for dispatcher jobs in emergency services. Previous experience is preferred.