Team Manager - Insurance

As the team manager, you will be in charge of contributing to the overall business strategy of the organization. You will effectively manage and provide oversight of licensed Insurance Advisors who are accountable for delivering guidance, expert advice and superior sales, retention and service experiences when assisting customers with their insurance needs via phone, chat and email. The primary focus of this role is building and overseeing sales and retention initiatives, playing a meaningful role in driving growth, retention and deepening service engagement.

In this role you will also be accountable for developing and implementing service strategies to provide support, through multiple contact channels, that meets or exceeds customer expectations. You will define, implement, and evolve the customer experience related to their interactions within your teams. Ensuring the delivery of best in class Sales and Service delivery to customers across the country, accountable for driving results in the Sales and Customer Service outcomes, and for achieving financial goals and targets. This also includes planning and executing sales strategies that support marketing campaigns and other business development initiatives.

You will support your leadership team ensuring they are managing and developing a high-performance team. You will partner closely with key stakeholders across the organization e.g. Underwriting Operations, Training & Quality shared services teams to ensure successful collaboration.

Position - Team Manager

This is a full time opportunity on contract.

Hours of Operation:
Mon to Fri - between 8 am and 6 pm (flexible shifts)

Location - Mississauga, North York, Downtown Toronto and Waterloo (whichever falls closest to you)
- Hybrid role - 3 days in office

Start Date: ASAP

Salary: Ranges between 60/ hr and 70/hr


Advantages
Very Competitive Salary
Flexible hybrid schedule
Choice of office location between - Mississauga, North York, Downtown Toronto and Waterloo
Opportunities for growth and advancement internally
Chance to be a part of a great team environment

Responsibilities
- manage and provide oversight of licensed Insurance Advisors
- building and overseeing sales and retention initiatives, playing a meaningful role in driving growth, retention and deepening service engagement
- developing and implementing service strategies to improve customer experience
- managing team KPI's and driving performance
- planning and executing sales strategies that support marketing campaigns and other business development initiatives
- support your leadership team
- partnering closely with key stakeholders across the organization

Qualifications
- University Degree / College diploma or equivalent experience
- 5+ years of property casualty insurance / underwriting experience with prior people leadership experience is required
- Proven track record in leading and motivating sales and/or retention teams, fostering a collaborative and customer-centric culture
- Proficiency in data analysis and reporting, with the ability to derive insights from customer data
- Excellent oral and written communication, negotiation and stakeholder management skills
- Knowledge of Guidewire, Salesforce and Five9 an asset

Summary
If this role interests you, please visit www.randstad.ca to apply directly or email me at virangana.shah@randstad.ca

We appreciate all applications, however, only those who meet the requirements for this role will be contacted.

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.
Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.