Strategic Customer Success and Project Manager

cal oversight, positioning you as the primary point of contact to ensure seamless solution integration and alignment with client objectives. Ideal candidates have a strong background in Technology Sales, Account Management, or Pre-Sales, along with 10+ years of IT Project Management experience. In this role, you’ll manage full project cycles—from initial implementation to ongoing client engagement—leveraging your expertise to help drive client satisfaction and project success. This position requires availability for occasional international travel and on-site work in Ottawa. Apply today to take the next step in your career with this dynamic opportunity!

*** Candidates must possess superior English communications skills ***

*** Candidates must be eligible for Government of Canada Reliability Security Clearance (5+ years in Canada ***

Advantages
Impactful Client Engagement: Shape client success by building strong relationships and aligning OCR solutions with their goals.

Global Exposure: Gain international experience, with travel opportunities up to 50%, working with clients worldwide.

Ongoing Project Ownership: Lead end-to-end projects, continuously honing expertise in OCR and project management with each client cycle.

This role offers a unique blend of influence, growth, and global reach for an experienced project manager.

Responsibilities
•Client Relationship Management: Serve as the primary contact for clients, building strong, strategic relationships and ensuring alignment with client objectives.
•Project Planning and Execution: Define scope, timelines, and deliverables; manage resources and budgets; and oversee the entire project lifecycle from initiation to completion.
•Solution Integration and Technical Oversight: Ensure smooth integration of OCR solutions, collaborating with technical teams and leading testing to meet client and project standards.
•Risk and Issue Management: Proactively identify, track, and mitigate project risks, ensuring compliance with regulatory and security standards.
•Documentation and Reporting: Maintain thorough project documentation, track KPIs, and provide regular updates to executive leadership.


Qualifications
•Client Relationship Management: Serve as the primary contact for clients, building strong, strategic relationships and ensuring alignment with client objectives.
•Project Planning and Execution: Define scope, timelines, and deliverables; manage resources and budgets; and oversee the entire project lifecycle from initiation to completion.
•Solution Integration and Technical Oversight: Ensure smooth integration of OCR solutions, collaborating with technical teams and leading testing to meet client and project standards.
•Risk and Issue Management: Proactively identify, track, and mitigate project risks, ensuring compliance with regulatory and security standards.
•Documentation and Reporting: Maintain thorough project documentation, track KPIs, and provide regular updates to executive leadership.


Summary
If you're qualified and interested in learning more about this position please submit your resume and one of our senior Recruiters would be happy to give you a call.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.