Do you have Back office banking/ FI experience? Are you looking to gain experience within a top 5 bank? Do you have proficiency in Microsoft Office Suite and keyboarding skills? If so, this would be a great opportunity for you!
...
Our client, a top 5 bank, is looking for a Service Officer for a 12 month contract in Toronto. This is a Hybrid role, 3 days from home, 2 days onsite Wednesday and Thursday. There is a high possibility of contract extension and conversion to full time opportunity.
Pay rate: $19.81 / Hour
Working Hours: Monday-Friday, 8:30 to 5:00, first week may be 9 am.
Overtime is available during peak hours.
Advantages
●Gain experience within a top 5 bank
●Opportunity to grow their career, knowledge and experiences they would gain in this role
●Earn a competitive rate within the industry
●Long term project
Responsibilities
As a Service Officer, your duties will include but not limited to:
●Processing transactions accurately and on time
●Escalating processing issues where necessary to ensure a high level of service is maintained
●Owning, escalating and resolving issues with the focus of client service excellence.
●Serving clients as required – adhere to Service Level Agreements
●Following firm and industry regulations and operating practices
●Identifying opportunities to improve service delivery and support process improvement initiatives
●Participating fully as a member of the team, promote team effectiveness
●Contributing to the success of the team by willingly assisting peers in the performance.
●Supporting the team by continuously developing knowledge in own area
●Ensuring adherence to all HR policies, other Bank, and Industry Codes of Conduct
●Prioritizing and managing own workload to meet SLA requirements for service and productivity
●Multitasking with multiple applications
●Adapting to fast paced environment/ under pressure / high volumes
●Knowing and applying system capabilities
●Assisting in analysis, development, testing, and implementation of operating and process improvements
Qualifications
●Post-secondary education
●Back office banking/ FI experience
●Ms outlook experience ( excel, word, pp)
●Time management skills
●Attention to detail
●Computer language knowledge
●Advanced proficiency in Microsoft Office Suite and keyboarding skills
●Possess strong interpersonal and excellent communications skills, both written and verbal.
●Commitment to client service excellence
●Customer Service skills with the ability to focus, execute and meet or exceed client expectations.
NICE TO HAVE:
●Some of knowledge Macro’s
Summary
Interested in the Service Officer role in Toronto? Apply online today!
Candidates moving to the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
Do you have Back office banking/ FI experience? Are you looking to gain experience within a top 5 bank? Do you have proficiency in Microsoft Office Suite and keyboarding skills? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for a Service Officer for a 12 month contract in Toronto. This is a Hybrid role, 3 days from home, 2 days onsite Wednesday and Thursday. There is a high possibility of contract extension and conversion to full time opportunity.
Pay rate: $19.81 / Hour
Working Hours: Monday-Friday, 8:30 to 5:00, first week may be 9 am.
Overtime is available during peak hours.
Advantages
●Gain experience within a top 5 bank
●Opportunity to grow their career, knowledge and experiences they would gain in this role
●Earn a competitive rate within the industry
●Long term project
Responsibilities
As a Service Officer, your duties will include but not limited to:
●Processing transactions accurately and on time
●Escalating processing issues where necessary to ensure a high level of service is maintained
●Owning, escalating and resolving issues with the focus of client service excellence.
...
●Serving clients as required – adhere to Service Level Agreements
●Following firm and industry regulations and operating practices
●Identifying opportunities to improve service delivery and support process improvement initiatives
●Participating fully as a member of the team, promote team effectiveness
●Contributing to the success of the team by willingly assisting peers in the performance.
●Supporting the team by continuously developing knowledge in own area
●Ensuring adherence to all HR policies, other Bank, and Industry Codes of Conduct
●Prioritizing and managing own workload to meet SLA requirements for service and productivity
●Multitasking with multiple applications
●Adapting to fast paced environment/ under pressure / high volumes
●Knowing and applying system capabilities
●Assisting in analysis, development, testing, and implementation of operating and process improvements
Qualifications
●Post-secondary education
●Back office banking/ FI experience
●Ms outlook experience ( excel, word, pp)
●Time management skills
●Attention to detail
●Computer language knowledge
●Advanced proficiency in Microsoft Office Suite and keyboarding skills
●Possess strong interpersonal and excellent communications skills, both written and verbal.
●Commitment to client service excellence
●Customer Service skills with the ability to focus, execute and meet or exceed client expectations.
NICE TO HAVE:
●Some of knowledge Macro’s
Summary
Interested in the Service Officer role in Toronto? Apply online today!
Candidates moving to the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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