Senior User Experience Business Analyst / Researcher

Advantages
The Senior User Experience Business Analyst / Researcher I position offers several advantages for professionals in the UX field:

Diverse and Challenging Projects: You’ll have the opportunity to lead a wide range of UX research initiatives across both digital and analogue platforms, allowing you to develop innovative solutions and engage with complex, high-impact projects.

Professional Growth: This role offers significant opportunities for learning and growth, as you’ll collaborate with product designers, leaders, and cross-functional teams while actively shaping the UX research function within a fast-growing product organization.

Exposure to Cutting-Edge Methodologies: You’ll be able to apply a variety of research methods (e.g., ethnography, usability testing, design thinking) and work with modern tools and techniques, keeping you at the forefront of the UX field.

Impact on Product Strategy: By contributing insights that shape product roadmaps, vision, and strategy, you’ll play a key role in driving product development and ensuring that solutions meet user and client needs.

Autonomy and Leadership: You’ll have the freedom to take the initiative in identifying new research opportunities, managing multiple assignments, and leading discussions with cross-functional teams, allowing for independent decision-making and leadership experience.

Collaborative Work Environment: they promote a collaborative culture where you’ll work closely with business, technology teams, and clients, gaining exposure to various industries and building strong relationships.

Opportunity to Make a Real Impact: You’ll be at the heart of human-centered design and customer experience, directly contributing to improving operational efficiency, product desirability, and overall client satisfaction.

Learning and Development: The role encourages continuous professional development, including participation in conferences and training, keeping you up-to-date on UX research trends and helping you sharpen your skills.

Overall, this position offers a mix of leadership, innovation, and hands-on research, making it ideal for a UX professional seeking both impact and career growth.

Responsibilities
Key Responsibilities:

Partner with business, technology teams, and clients to create exceptional digital and analogue user experiences, with support from senior resources.
Use a variety of research methods including field research, usability testing, user interviews, concept testing, surveys, and diary studies.
Proactively identify new opportunities to help define product roadmaps, vision, and strategy.
Develop user testing plans, testing scripts, and recruit participants as needed.
Analyze and synthesize testing data to uncover insights and make actionable design recommendations.
Present research insights to stakeholders, helping guide design and business decisions.
Build and refine repeatable UX research processes for cross-team use.
Lead empathy-driven research with cross-functional teams to ensure findings are translated into actionable product goals.
Participate in the investigation and resolution of complex problems through thoughtful research.
Contribute to UX education by creating content and activities to improve HCD (Human-Centered Design) skills across the organization.
Attend conferences, courses, and other activities to stay current with UX research trends and methodologies.
Collaborate with subject matter experts and development teams to define functional specifications.
Manage multiple projects simultaneously, working independently in non-routine situations.


Qualifications
Experience:

4-5 years of professional experience in UX research and methods.
Experience working in Financial Services and/or Direct Mail Marketing.
1+ years of experience with Design Thinking methodologies (customer interviews, persona creation, journey mapping, etc.).
Familiarity with WCAG guidelines as stipulated in AODA is a bonus.


Skills:

Proficient in various UX research methods (qualitative & quantitative) and able to apply them to different research contexts.
Strong experience in requirement gathering and data analysis.
Knowledge of Design Thinking methodologies, including persona development and customer journey mapping.
Passion for user experience with a creative and innovative mindset.
Strong time management skills with the ability to manage multiple assignments.
Excellent interpersonal, communication, and presentation skills.
Proven facilitation skills to lead client sessions.
Proficiency in Microsoft Word and Excel.
Diplomatic, resourceful, and adept at maintaining strong client relationships.
Creative, analytical, and curious with a results-oriented mindset.

Education:

University or college degree in one of the following: Human-Computer Interaction, UX Design/Research, Inclusive Design, Anthropology, Sociology, Psychology, Industrial Design, or equivalent experience.


Summary
If you are passionate about delivering exceptional user experiences, have great client-facing skills and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.