détails d'emploi
The Middleware Specialist will provide operational support, incident management, service request fulfilment, and maintenance of middleware components in a large-scale shared hosting environment. This role demands hands-on experience with IBM WebSphere, Liberty, NDM, and cloud technologies like Kubernetes and Ansible. The specialist will ensure t
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he smooth functioning of the middleware infrastructure supporting over 200 Java applications. Key responsibilities include incident triage, automation deployments, queue management, and change implementation. The position requires familiarity with DevOps practices, monitoring tools, and ITIL-based service management frameworks, including incident and change management processes.
Advantages
•Hands-on exposure to enterprise-scale hosting of 200+ applications
•Opportunity to work with leading technologies like Kubernetes, Jenkins, WebSphere, Liberty, Ansible
•Involvement in both cloud-based and on-premises middleware environments
•Contribution to automation and DevOps pipelines
•Hybrid work arrangement ensuring flexibility and collaboration
Responsibilities
•Manage operational support queues and respond to service requests and incidents
•Perform basic triage and assign tickets to Tier 3 specialists as required
•Fulfill service requests related to password resets, access provisioning, and tool access
•Maintain middleware systems using tools like WebSphere, Liberty, and ITCAM
•Develop and implement automation scripts for deployment and maintenance
•Monitor compliance with SLAs and provide regular performance and incident reports
•Support deployment to user test and production environments
•Conduct knowledge transfer sessions and maintain operational documentation
Qualifications
•10+ years of experience in systems and telecommunications, including RedHat Enterprise Linux V7+, UNIX Solaris V10, and Mainframe IMS Connect
•Proficiency with IBM WebSphere Application Server, Liberty, NDM, and IBM DataPower
•Hands-on experience with DevOps tools and CI/CD concepts (Jenkins, Ansible, Kubernetes)
•Working knowledge of Remedy/eSMT or similar service management tools
•Experience managing incidents and service requests in an ITIL-aligned environment
•Exposure to scripting, automation, and cloud architecture concepts
•Ability to support performance tuning, backups, clustering, and firewall configurations
Summary
This Middleware Specialist role offers an opportunity to work in a fast-paced, large-scale environment with cutting-edge tools and technologies. The position supports business-critical operations and plays a key role in maintaining high service standards across infrastructure and middleware platforms.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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The Middleware Specialist will provide operational support, incident management, service request fulfilment, and maintenance of middleware components in a large-scale shared hosting environment. This role demands hands-on experience with IBM WebSphere, Liberty, NDM, and cloud technologies like Kubernetes and Ansible. The specialist will ensure the smooth functioning of the middleware infrastructure supporting over 200 Java applications. Key responsibilities include incident triage, automation deployments, queue management, and change implementation. The position requires familiarity with DevOps practices, monitoring tools, and ITIL-based service management frameworks, including incident and change management processes.
Advantages
•Hands-on exposure to enterprise-scale hosting of 200+ applications
•Opportunity to work with leading technologies like Kubernetes, Jenkins, WebSphere, Liberty, Ansible
•Involvement in both cloud-based and on-premises middleware environments
•Contribution to automation and DevOps pipelines
•Hybrid work arrangement ensuring flexibility and collaboration
Responsibilities
•Manage operational support queues and respond to service requests and incidents
...
•Perform basic triage and assign tickets to Tier 3 specialists as required
•Fulfill service requests related to password resets, access provisioning, and tool access
•Maintain middleware systems using tools like WebSphere, Liberty, and ITCAM
•Develop and implement automation scripts for deployment and maintenance
•Monitor compliance with SLAs and provide regular performance and incident reports
•Support deployment to user test and production environments
•Conduct knowledge transfer sessions and maintain operational documentation
Qualifications
•10+ years of experience in systems and telecommunications, including RedHat Enterprise Linux V7+, UNIX Solaris V10, and Mainframe IMS Connect
•Proficiency with IBM WebSphere Application Server, Liberty, NDM, and IBM DataPower
•Hands-on experience with DevOps tools and CI/CD concepts (Jenkins, Ansible, Kubernetes)
•Working knowledge of Remedy/eSMT or similar service management tools
•Experience managing incidents and service requests in an ITIL-aligned environment
•Exposure to scripting, automation, and cloud architecture concepts
•Ability to support performance tuning, backups, clustering, and firewall configurations
Summary
This Middleware Specialist role offers an opportunity to work in a fast-paced, large-scale environment with cutting-edge tools and technologies. The position supports business-critical operations and plays a key role in maintaining high service standards across infrastructure and middleware platforms.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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