RQ08341 - Software Developer CRM - Senior

Advantages
- Competitive contract opportunity with potential extensions
- Opportunity to work on enterprise-level CRM development and cloud security projects
- Hybrid work model (as per client requirements)
- Collaborative team environment with experienced IT professionals

Responsibilities
Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical issues related to Dynamics 365 CRM customizations, workflows, plug-ins, Power Automate flows, and integrations. This includes debugging and resolving issues in Dynamics CRM SDK, Web API, Organization Services, OData Standard, and Fetch XML.
Additionally, ensures seamless performance of Microsoft Power Apps Customer Service Portal by customizing pages, dynamic forms, and views, while implementing robust cloud security principles such as Azure AD B2C Authentication, Okta Authentication, and CRM role management.

Qualifications
Must Haves:
- Experience Customization of Dynamic CRM, Entities, Forms, Views, Reports, Ribbon, Menus, and Dashboard;
- Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows;
- Expert in customization of Microsoft Dynamic CRM Power App Customer Service Portal, creating custom pages, utilizing Dynamic forms and views to display on the customer service portal;
- Expert knowledge of Cloud Security Principles related to Dynamic CRM such as Azure AD B2C Authentication, Okta Authentication, CRM Business Units, Teams and Roles management.

General Skills:
- Experience in programming and analysis; specialized CRM software package support at the specified experience level;
- Ability to collaborate with IT Professionals throughout the Software Development Life Cycle;
- Experience in structured methodologies for the development, design, implementation and maintenance of applications;
- Experience in design, code, test, debug and document applications;
- Experience in the use of object and/or third-generation language development tools;
- Experience in one or more programming languages;
- Experience in application design, latest design patterns, deployment and troubleshooting;
- Experience with relational and hierarchical database technologies;
- Experience in the use of information retrieval packages using query languages;
- Experience with one or more communications protocols;
- Experience in structured methodologies for the design, development, implementation and maintenance of applications;
- Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts;
- Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills;
- A team player with a track record for meeting deadlines CRM Software Development Skills;
- Knowledge and experience with specific CRM software and anticipated future releases of high-availability solution design and implementation;
- Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools;
- Experience with middleware and gateways;
- Expertise in specific tools for CRM software development.

Desirable Skills:
- Knowledge and experience with programming Internet-ready applications;
- Knowledge and experience in rapid application development (RAD) methodologies;
- Knowledge and understanding of Information Management principles, concepts, policies and practices;
- Experience with middleware and gateways;
- Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, and debugging;
- Ability to provide post-implementation support and resolve any post-implementation technical issues;
- Experience conducting design walkthrough sessions with the project team;
- Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards;
- Ability to provide user and system documentation as required.

Summary
This is an excellent opportunity for a CRM Developer to lead complex customizations, integrations, and security implementations for Microsoft Dynamics 365. If you have strong technical skills in CRM development, Power Platform automation, and Azure-based security, apply today to join our client’s dynamic team!

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