RQ00212 Project Manager - Senior

Assignment Type- Hybrid
Public Sector Experience: Not required

Advantages
Good compensation working on projects that will make a difference to the people of Ontario.

Responsibilities
Responsibilities:

Design:
Development and review of experience design projects end-to-end, including user research, UX design, and service design initiatives.
Develop innovative approaches and alternative solutions to deliver high-quality, efficient services and products that meet end user and business expectations.
User Research and Analysis:

Lead the scoping, planning, and execution of primary and secondary user research, encompassing generative and evaluative research.
Develop a deep understanding and documentation of customer journeys, personas, and segmentation.
Collect and analyze user behaviors and needs through qualitative and quantitative research methods.

Service Design:
Develop and communicate design ideas through prototypes, wireframes, user flows, and other design deliverables.
Ensure that proposed service or UX designs leverage common and reusable patterns and components, meet digital service standards, and have proper approvals.
Stakeholder Engagement and Communication:

Collaborate with business and technology stakeholders to develop a shared understanding of business and user goals.
Provide authoritative advice to executives, senior management, and individual contributors on developing and managing service and UX design.
Lead consultations with vendors, consultants, and other stakeholders to ensure full understanding of design complexity.

Performance Measurement and Continuous Improvement:
Lead the adoption and implementation of performance measures and metrics, using current industry standard heuristics and protocols.
Manage processes for gathering user and stakeholder feedback on existing UX and design ideas to iterate on design.

Standards and Best Practices:
Oversee the adoption and application of experience design tools and methodologies, research and design techniques, and heuristic and design standards.
Contribute to and promote adoption of design patterns, standards, and systems.

Qualifications
Must Haves:
3-5 years’ experience with expertise in UX Design: Deep skills in interaction design, user interface design, information design, and graphic design.
3-5 years’ experience in service design activities and deliverables, including workshops, research sessions, analysis and synthesis of insights, and experience design direction.
Location: Hybrid 2-3 days onsite per week
Public Sector Experience: Not required

General Skills:

Technical Understanding: Knowledge of how design deliverables integrate with technology solutions, including multi-platform environments.
Analytical Skills: Ability to analyze and evaluate key design impacts of proposed projects on Supply Ontario and industry.
Strategic Thinking: Capacity to assess short- and long-term implications of design recommendations and evaluate alternatives.
Industry Knowledge: Understanding of current and emerging digital design and service delivery models, including research techniques and protocols.
Methodological Proficiency: Knowledge of current methodologies pertaining to systems analysis, agile design, development, and implementation methods.
Communication Skills: Excellent oral, visual, and written communication abilities to articulate complex concepts to various stakeholders.
Leadership and Collaboration: Ability to work on multidisciplinary teams, provide motivation, and foster teamwork.
Stakeholder Management: Strong skills in negotiating and influencing internal and external stakeholders.
Tool Proficiency: Expertise in UX design tools (e.g., Figma, Adobe XD, InVision).


Desirable Skills:

Agile Methodology: Strong understanding of agile development methodologies and how UX fits into agile workflows.
Accessibility Expertise: In-depth knowledge of accessibility standards and best practices in digital design.
Data Analysis: Proficiency in analyzing and interpreting user data to inform design decisions.
Emerging Technologies: Familiarity with emerging technologies and their potential impact on UX design (e.g., AI, VR/AR).
Project Management: Experience in managing complex UX projects from conception to completion.
Industry-Specific Knowledge: Understanding of public sector procurement processes and challenges.
Design Systems: Experience in creating and maintaining design systems for large-scale applications.
Cross-Platform Design: Expertise in designing for multiple platforms (web, mobile, desktop) while maintaining consistency.
User Psychology: Knowledge of cognitive psychology principles as they apply to UX design.
Localization: Experience in designing for multilingual and multicultural user bases.
Deliverables
User Research Reports

Comprehensive research findings from user interviews, surveys, and usability tests
User behavior analysis reports with key insights and recommendations
Competitive analysis documents highlighting industry best practices
User personas and journey maps documenting different user segments and their interactions
Stakeholder Research

Stakeholder interview summaries
Business requirements documentation
Current state assessment reports
Gap analysis documents
Design Planning and Strategy:

UX Strategy Documents
User experience vision and roadmap
Design principles and guidelines
Accessibility compliance strategy
Mobile-first design strategy
Project Planning

UX project timelines and milestones
Resource allocation plans
Design sprint planning documents
Risk assessment and mitigation strategies
Design Deliverables: a. Information Architecture

Site maps and navigation structures
Content hierarchies
User flows and task flows
System maps and architecture diagrams
b. Interface Design

Low-fidelity wireframes
High-fidelity mockups
Interactive prototypes
Design specifications and pattern libraries
Responsive design layouts
c. Design Systems

Component libraries
Style guides
Design tokens
Documentation for development team
Testing and Validation: a. Usability Testing

Test plans and scripts
Testing session recordings and notes
Usability testing reports
Heuristic evaluation documents
b. Performance Metrics

User satisfaction surveys
Analytics reports and insights
A/B testing results
Key performance indicator (KPI) tracking reports
Implementation Support: a. Development Handoff

Detailed design specifications
Asset libraries
Implementation guidelines
Technical requirements documentation
b. Quality Assurance

Design QA checklists
Bug reports and tracking
Design implementation review reports
Documentation and Knowledge Transfer: a. Process Documentation

UX methodologies and best practices
Design decision documentation
Project retrospectives
Lessons learned reports
b. Training Materials

Design system usage guidelines
User guides and tutorials
Training presentations and workshops
Knowledge transfer documentation
Stakeholder Communication: a. Presentation Materials

Design presentations for various stakeholder groups
Progress reports and status updates
Executive summaries
ROI analysis and impact reports
b. Collaboration Documents

Meeting notes and action items
Design review feedback
Stakeholder sign-off documents
Change request documentation

Summary
If interested and qualified for this role, please apply today for immediate consideration!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.