Are you an experienced Project Manager in search of your next contract opportunity? Our high-profile client is seeking to hire a Project Manager with experience in contact center technology to join their talented team on a 6-month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!
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Advantages
What’s in it for you!
As a consultant with our client, you’ll receive:
- Highly competitive market hourly rates
- A 6 month contract with a strong probability of extension
- Remote interview process
Responsibilities
Oversee and manage multiple IT projects, particularly those involving contact center technologies, ensuring timely and successful delivery.
Collaborate closely with product teams to define project goals, priorities, and deliverables, ensuring alignment with business objectives.
Lead and coach teams in Scrum and Agile methodologies, driving efficiency and accountability throughout the project lifecycle.
Act as the key liaison between business stakeholders, product managers, and technical teams to ensure seamless communication and understanding.
Manage the integration and implementation of various contact center technologies, including Oracle OSC (CRM), Five9, Twilio, Quiq, and Acuity.
Work with cross-functional teams to drive features delivery across disparate systems, ensuring coordination and smooth execution.
Proactively manage risks and issues, identifying potential roadblocks and implementing mitigation strategies to keep projects on track.
Ensure effective project tracking, reporting, and documentation, keeping stakeholders informed of project progress and challenges.
Drive continuous improvement initiatives in Agile practices, ensuring team efficiency and collaboration.
Take ownership of delivery timelines, ensuring all milestones and deliverables are met while balancing competing priorities.
Work closely with global teams, supporting the international implementation and adaptation of contact center systems.
Facilitate communication and ensure alignment between product, engineering, and business teams on project requirements and expectations.
Provide leadership and guidance in troubleshooting technical and operational challenges, ensuring the delivery of high-quality solutions.
Qualifications
Strong technical understanding with experience in IT project management, particularly in contact center technologies.
Excellent communication skills, with the ability to effectively collaborate with both technical teams and business stakeholders.
Proven experience in the retail industry, with an understanding of contact center operations and technologies.
Expertise in Scrum and Agile methodologies, with experience coaching teams and facilitating Agile ceremonies.
Confident, outgoing personality with a strong ability to influence, lead teams, and drive projects to completion.
Extensive experience in managing projects across a variety of contact center technologies, including but not limited to Oracle OSC (CRM), Five9, Twilio, Quiq (chat), and Acuity.
Proven ability to manage and deliver features across disparate systems and coordinate with product teams to ensure successful implementation.
Strong background in managing project timelines, deliverables, and resources to meet business needs.
Ability to adapt and be flexible in environments with sparse systems, driving alignment and coordination between multiple teams.
Exceptional problem-solving skills with the ability to resolve technical and operational issues quickly and efficiently.
Strong experience working with global teams and managing international implementations or solutions.
Familiarity with contact center technologies and their integration, including telephony, CRM, chat, and customer interaction platforms.
Strong experience with project management tools and methodologies, ensuring efficient tracking and reporting of project progress.
Summary
If you are a Project Manager and the prospect of joining a dedicated team intrigues you, then this role with our high-profile client could be the perfect opportunity for you.
Apply below or reach out to your Randstad representative for more information.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
Are you an experienced Project Manager in search of your next contract opportunity? Our high-profile client is seeking to hire a Project Manager with experience in contact center technology to join their talented team on a 6-month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!
Advantages
What’s in it for you!
As a consultant with our client, you’ll receive:
- Highly competitive market hourly rates
- A 6 month contract with a strong probability of extension
- Remote interview process
Responsibilities
Oversee and manage multiple IT projects, particularly those involving contact center technologies, ensuring timely and successful delivery.
Collaborate closely with product teams to define project goals, priorities, and deliverables, ensuring alignment with business objectives.
Lead and coach teams in Scrum and Agile methodologies, driving efficiency and accountability throughout the project lifecycle.
Act as the key liaison between business stakeholders, product managers, and technical teams to ensure seamless communication and understanding.
...
Manage the integration and implementation of various contact center technologies, including Oracle OSC (CRM), Five9, Twilio, Quiq, and Acuity.
Work with cross-functional teams to drive features delivery across disparate systems, ensuring coordination and smooth execution.
Proactively manage risks and issues, identifying potential roadblocks and implementing mitigation strategies to keep projects on track.
Ensure effective project tracking, reporting, and documentation, keeping stakeholders informed of project progress and challenges.
Drive continuous improvement initiatives in Agile practices, ensuring team efficiency and collaboration.
Take ownership of delivery timelines, ensuring all milestones and deliverables are met while balancing competing priorities.
Work closely with global teams, supporting the international implementation and adaptation of contact center systems.
Facilitate communication and ensure alignment between product, engineering, and business teams on project requirements and expectations.
Provide leadership and guidance in troubleshooting technical and operational challenges, ensuring the delivery of high-quality solutions.
Qualifications
Strong technical understanding with experience in IT project management, particularly in contact center technologies.
Excellent communication skills, with the ability to effectively collaborate with both technical teams and business stakeholders.
Proven experience in the retail industry, with an understanding of contact center operations and technologies.
Expertise in Scrum and Agile methodologies, with experience coaching teams and facilitating Agile ceremonies.
Confident, outgoing personality with a strong ability to influence, lead teams, and drive projects to completion.
Extensive experience in managing projects across a variety of contact center technologies, including but not limited to Oracle OSC (CRM), Five9, Twilio, Quiq (chat), and Acuity.
Proven ability to manage and deliver features across disparate systems and coordinate with product teams to ensure successful implementation.
Strong background in managing project timelines, deliverables, and resources to meet business needs.
Ability to adapt and be flexible in environments with sparse systems, driving alignment and coordination between multiple teams.
Exceptional problem-solving skills with the ability to resolve technical and operational issues quickly and efficiently.
Strong experience working with global teams and managing international implementations or solutions.
Familiarity with contact center technologies and their integration, including telephony, CRM, chat, and customer interaction platforms.
Strong experience with project management tools and methodologies, ensuring efficient tracking and reporting of project progress.
Summary
If you are a Project Manager and the prospect of joining a dedicated team intrigues you, then this role with our high-profile client could be the perfect opportunity for you.
Apply below or reach out to your Randstad representative for more information.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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