About you
You are passionate about creating an amazing user experience for our contact center agents, leveraging the latest technologies. You have a vision for the contact center of the future and how it can bring value to our customers. Translating vision to action comes naturally, because of your strategic mindset, your ability to communicate clearly, and your leadership skills.
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About the role
As a Product Owner (PO) in the Telephony and Contact Center Services team, you will be responsible for the contact center product portfolio. You will collaborate with IT and business stakeholders to build and execute our roadmap for Intact’s contact centers. You will work alongside a team of highly skilled technical specialist, the Scrum Master and team manager, to align the backlog and deliver value on an ongoing basis.
Contact us : Matthew Yuan
Advantages
Workplace: Montreal or Toronto (Hybrid 2x per week at the office)
Start date: ASAP
Possibility of renewal: Yes
2 professional references
Credit and criminal background checks
Responsibilities
Responsibilities
Own the deliverables within the team from end to end
Build, edit and maintain the team’s backlog
Plan deliverable iteration including coordination of dependencies with collaborators Communicate and set the priorities of the team’s backlog while ensuring team buy-in
Cooperate with the scrum master to drive the team towards results and identify team improvements
Facilitate the evaluation and acceptance of the sprint deliverables
Ensure that backlog items have requirements and acceptance criteria
Participate to the team’s rituals such as the daily’s, demos and retrospectives
Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
Collect and integrate the needs, requirements and expectations of the stakeholders, clients, and collaborators into the team’s backlog
Follow our competitors and the industry
Keep abreast of Agile/Scrum best practices and new trends
Qualifications
Qualifications
5 – 8 years of exp as PO
A deep understanding of contact centers and their supporting technologies, from an end-user perspective (i.e., Omnichannel skill-based routing, reporting, contact recording, speech analytics, WFM)
Experience creating roadmaps and tactical plans with various departments
Knowledge of industry trends and the evolution of Contact Center products affecting user experience and adoption
Experience with Agile methodologies (Scrum, Kanban, SAFe)
Knowledge of IT governance (ITIL)
Skills and abilities
Strategic mindset
Outstanding communication and leadership skills
Excellent organizational sense and time management
Creative and open mindset
Sharp analytical and problem-solving skills
Pragmatic and structured documentation
Summary
About the role
As a Product Owner (PO) in the Telephony and Contact Center Services team, you will be responsible for the contact center product portfolio. You will collaborate with IT and business stakeholders to build and execute our roadmap for Intact’s contact centers. You will work alongside a team of highly skilled technical specialist, the Scrum Master and team manager, to align the backlog and deliver value on an ongoing basis.
Contact us : Matthew Yuan
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
About you
You are passionate about creating an amazing user experience for our contact center agents, leveraging the latest technologies. You have a vision for the contact center of the future and how it can bring value to our customers. Translating vision to action comes naturally, because of your strategic mindset, your ability to communicate clearly, and your leadership skills.
About the role
As a Product Owner (PO) in the Telephony and Contact Center Services team, you will be responsible for the contact center product portfolio. You will collaborate with IT and business stakeholders to build and execute our roadmap for Intact’s contact centers. You will work alongside a team of highly skilled technical specialist, the Scrum Master and team manager, to align the backlog and deliver value on an ongoing basis.
Contact us : Matthew Yuan
Advantages
Workplace: Montreal or Toronto (Hybrid 2x per week at the office)
Start date: ASAP
Possibility of renewal: Yes
2 professional references
Credit and criminal background checks
Responsibilities
Responsibilities
Own the deliverables within the team from end to end
...
Build, edit and maintain the team’s backlog
Plan deliverable iteration including coordination of dependencies with collaborators Communicate and set the priorities of the team’s backlog while ensuring team buy-in
Cooperate with the scrum master to drive the team towards results and identify team improvements
Facilitate the evaluation and acceptance of the sprint deliverables
Ensure that backlog items have requirements and acceptance criteria
Participate to the team’s rituals such as the daily’s, demos and retrospectives
Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
Collect and integrate the needs, requirements and expectations of the stakeholders, clients, and collaborators into the team’s backlog
Follow our competitors and the industry
Keep abreast of Agile/Scrum best practices and new trends
Qualifications
Qualifications
5 – 8 years of exp as PO
A deep understanding of contact centers and their supporting technologies, from an end-user perspective (i.e., Omnichannel skill-based routing, reporting, contact recording, speech analytics, WFM)
Experience creating roadmaps and tactical plans with various departments
Knowledge of industry trends and the evolution of Contact Center products affecting user experience and adoption
Experience with Agile methodologies (Scrum, Kanban, SAFe)
Knowledge of IT governance (ITIL)
Skills and abilities
Strategic mindset
Outstanding communication and leadership skills
Excellent organizational sense and time management
Creative and open mindset
Sharp analytical and problem-solving skills
Pragmatic and structured documentation
Summary
About the role
As a Product Owner (PO) in the Telephony and Contact Center Services team, you will be responsible for the contact center product portfolio. You will collaborate with IT and business stakeholders to build and execute our roadmap for Intact’s contact centers. You will work alongside a team of highly skilled technical specialist, the Scrum Master and team manager, to align the backlog and deliver value on an ongoing basis.
Contact us : Matthew Yuan
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
