Operations Supervisor - Trucking

As the Trucking Operations Supervisor, you will play a pivotal role in overseeing all dispatch and operations activities while actively driving sales and securing profitable business opportunities. This dynamic, hands-on role combines operational leadership with sales expertise, allowing you to oversee dispatch functions, manage a team, and implement strategies to grow our customer base and revenue. The ideal candidate will be a skilled problem solver, an effective communicator, and a results-driven leader with a keen understanding of the trucking industry.

Apply: melissa.cumetti@randstad.ca and mohamedanas.shaikh@randstad.ca





Advantages
- Permanent full time Monday to Friday
- Flexible start/end times
- Salary range depending on experience ~ 50,000 - 60,000
- Growing company with opportunity for internal advancement
- Full benefits medical/dental
- Pension plan package
- Commission packages for signed on new clients

Responsibilities
- Supervise and guide a team of dispatchers, providing day-to-day direction, training, and mentoring to ensure the highest level of performance.
- Dispatch Oversight: Ensure the timely and efficient dispatching of drivers, optimizing routes for both national and cross-border shipments to meet customer deadlines while minimizing operational costs.
- Scheduling & Routing: Take responsibility for assigning loads and routes to drivers, considering factors such as time constraints, driver availability, fuel consumption, tolls, and customer specifications. Utilize data-driven insights to improve efficiency and reduce costs.
- Cost Management & Profitability: Manage the financial aspects of each load, ensuring accurate freight costing by evaluating factors such as fuel, distance, driver labor, tolls, and equipment.
- Regulatory Compliance & Safety: Oversee the adherence to national and international transportation regulations, including safety standards, driver hours of service (HOS), border crossing procedures, and customs documentation. Ensure all drivers are compliant with safety protocols and regulatory requirements at all times.
- Problem Solving & Issue Resolution: Act as the point of escalation for any operational issues, such as shipment delays, customer concerns, or equipment failures. Resolve issues promptly while minimizing impact on service levels and customer satisfaction.
- Cross-Department Collaboration: Work closely with the finance, sales, fleet management, and customer service teams to ensure alignment and cohesion across all departments. Provide insights on operational challenges, sales opportunities, and customer feedback to ensure smooth communication and optimal performance.
- Sales Strategy & Execution: Lead and implement sales initiatives to secure new business, generate leads, and expand the company’s customer base. Identify key target markets and develop tailored strategies to increase sales and revenue.
- Customer Acquisition & Relationship Management: Cultivate strong, long-term relationships with new and existing customers. Proactively identify opportunities for upselling or cross-selling additional services, and ensure a high level of customer satisfaction to foster repeat business and client loyalty.

Qualifications
- 5 years of experience in trucking dispatch, logistics, or transportation operations, with a minimum of 2 years in a supervisory or managerial role. Experience in sales and business development in the trucking industry is highly preferred.
- In-depth knowledge of transportation regulations (FMCSA, DOT, cross-border rules), freight costing, load securing, and route optimization.
- Proven ability to lead, motivate, and develop a high-performing team. Excellent communication, conflict resolution, and team-building skills.
- Excellent customer service skills with the ability to manage expectations, resolve issues, and build long-lasting relationships.
- Strong sales experience, including the ability to negotiate freight rates, secure new business, and manage client relationships to drive revenue growth.


Summary
At Randstad, we are here to help you find the right combination for you.
If you do not yet have a profile at Randstad and are interested in this position, we invite you send your CV: melissa.cumetti@randstad.ca and mohamedanas.shaikh@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.