détails d'emploi
Randstad is seeking a highly motivated and detail-oriented Operations Officer to join our team in Montreal. This 12-month contract position offers the possibility of extension and conversion to a permanent role. The successful candidate will be responsible for managing a high volume of inbound calls from internal and external partners, providing exceptional customer service, and ensuring accurate record-keeping. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
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Position: Operations Officer
Shift: 25-30 hours/week, Monday-Friday, 8am-8pm (rotational shift schedule required)
Location: Montreal (in-office 2 days/week: Wednesday & Thursday)
Advantages
This position offers the opportunity to work within a leading financial institution and contribute to a supportive team environment. The role provides valuable experience and potential for career growth.
Responsibilities
The Operations Officer will be responsible for:
Managing inbound calls from employees, government agencies, and merchants.
Addressing inquiries with professionalism and efficiency.
Maintaining accurate records of all interactions.
Resolving complaints with composure and finding solutions.
Collaborating with team members to ensure exceptional caller experience.
Meeting performance targets, including call handling time and caller satisfaction.
Staying informed on the latest product knowledge and procedures.
Confirming requests and ensuring strong attention to detail and accuracy.
Meeting Service Level Agreements (SLAs).
Qualifications
The ideal candidate will possess:
Bilingualism (English and French) – read, write, speak.
Excellent communication skills (written & verbal) in both French and English.
Active listening skills.
Excellent attention to detail and accuracy.
Basic computer skills (MS Office Suite).
Customer service experience (high-volume/retail customer facing).
Resourcefulness, information-seeking abilities, effective tool utilization, inquisitiveness, and strong problem-solving skills.
Post-secondary education or equivalent.
Call Centre or customer service experience in banking, real estate, law, or government is considered an asset.
Candidates with a history of multiple short-term positions will not be considered.
Summary
If you are a highly skilled and motivated individual with exceptional customer service skills and a proven ability to thrive in a fast-paced environment, we encourage you to apply. Please submit your resume and cover letter for immediate consideration.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
Randstad is seeking a highly motivated and detail-oriented Operations Officer to join our team in Montreal. This 12-month contract position offers the possibility of extension and conversion to a permanent role. The successful candidate will be responsible for managing a high volume of inbound calls from internal and external partners, providing exceptional customer service, and ensuring accurate record-keeping. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Position: Operations Officer
Shift: 25-30 hours/week, Monday-Friday, 8am-8pm (rotational shift schedule required)
Location: Montreal (in-office 2 days/week: Wednesday & Thursday)
Advantages
This position offers the opportunity to work within a leading financial institution and contribute to a supportive team environment. The role provides valuable experience and potential for career growth.
Responsibilities
The Operations Officer will be responsible for:
Managing inbound calls from employees, government agencies, and merchants.
Addressing inquiries with professionalism and efficiency.
...
Maintaining accurate records of all interactions.
Resolving complaints with composure and finding solutions.
Collaborating with team members to ensure exceptional caller experience.
Meeting performance targets, including call handling time and caller satisfaction.
Staying informed on the latest product knowledge and procedures.
Confirming requests and ensuring strong attention to detail and accuracy.
Meeting Service Level Agreements (SLAs).
Qualifications
The ideal candidate will possess:
Bilingualism (English and French) – read, write, speak.
Excellent communication skills (written & verbal) in both French and English.
Active listening skills.
Excellent attention to detail and accuracy.
Basic computer skills (MS Office Suite).
Customer service experience (high-volume/retail customer facing).
Resourcefulness, information-seeking abilities, effective tool utilization, inquisitiveness, and strong problem-solving skills.
Post-secondary education or equivalent.
Call Centre or customer service experience in banking, real estate, law, or government is considered an asset.
Candidates with a history of multiple short-term positions will not be considered.
Summary
If you are a highly skilled and motivated individual with exceptional customer service skills and a proven ability to thrive in a fast-paced environment, we encourage you to apply. Please submit your resume and cover letter for immediate consideration.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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