détails d'emploi
Are you looking for a challenging role where you will have the opportunity to have a huge
impact on an industry leader?
Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?
If so, this role may be for you!
The details of this role that will help you decide if it’s the right move for you…
...
Location: Mississauga,ON (Hybrid)
Salary: $24/Hour
Duration: 12 months (Possibility of Extension)
Global opportunities for professional growth and development
Advantages
Long term contract
Work for one of the top 5 banks in Canada
Possibility of conversion
Competitive pay rate
Hybrid, onsite Monday and Wednesday
Responsibilities
CUSTOMER: - Positively contribute to the overall customer experience and loyalty index in each interaction –
Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
Create and/or recognize exceptional customer service through established programs.
Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.
Provide subject matter expertise for internal and external partners within defined area.
SHAREHOLDER: Complete assigned tasks accurately & within established standards - Actively participate in daily touch points and work distribution.
Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines - Identify areas of risk and escalate as necessary - Be knowledgeable and comply with Bank Codes of Conduct.
Identify, suggest, and actively participate in process improvements.
Understand and apply bank/service center operating policies and procedures.
Demonstrate flexibility by adapting to change within business area and unit.
Adopt new process and technology improvements.
Ensure necessary due diligence is taken to support the accuracy of all transactions.
Qualifications
MUST HAVE:
Operations experience
Regulatory experience
SLA experience
MS Office Suite experience
Excellent communication skills – Written & Verbal
Excel experience
NICE TO HAVE:
Branch experience
Banking experience
EDUCATION:
Canadian education is a benefit (High school or college/university)
Summary
If this role sounds like a good fit for you, please APPLY ONLINE at www.randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
Are you looking for a challenging role where you will have the opportunity to have a huge
impact on an industry leader?
Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?
If so, this role may be for you!
The details of this role that will help you decide if it’s the right move for you…
Location: Mississauga,ON (Hybrid)
Salary: $24/Hour
Duration: 12 months (Possibility of Extension)
Global opportunities for professional growth and development
Advantages
Long term contract
Work for one of the top 5 banks in Canada
Possibility of conversion
Competitive pay rate
Hybrid, onsite Monday and Wednesday
Responsibilities
CUSTOMER: - Positively contribute to the overall customer experience and loyalty index in each interaction –
Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
Create and/or recognize exceptional customer service through established programs.
Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.
...
Provide subject matter expertise for internal and external partners within defined area.
SHAREHOLDER: Complete assigned tasks accurately & within established standards - Actively participate in daily touch points and work distribution.
Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines - Identify areas of risk and escalate as necessary - Be knowledgeable and comply with Bank Codes of Conduct.
Identify, suggest, and actively participate in process improvements.
Understand and apply bank/service center operating policies and procedures.
Demonstrate flexibility by adapting to change within business area and unit.
Adopt new process and technology improvements.
Ensure necessary due diligence is taken to support the accuracy of all transactions.
Qualifications
MUST HAVE:
Operations experience
Regulatory experience
SLA experience
MS Office Suite experience
Excellent communication skills – Written & Verbal
Excel experience
NICE TO HAVE:
Branch experience
Banking experience
EDUCATION:
Canadian education is a benefit (High school or college/university)
Summary
If this role sounds like a good fit for you, please APPLY ONLINE at www.randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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