Desktop Support - Onsite

to image and configure laptops, handle equipment logistics, troubleshoot technical issues, and provide valuable support to our users. Your meticulous attention to detail, technical expertise, and collaborative spirit will contribute to the efficiency of operations and the protection of client data. If you're seeking a dynamic role in the world of IT support, this opportunity is your gateway to making an impact.

Advantages
• Gain practical experience in IT support and operations, working directly with laptops and computer equipment, and honing your technical skills.
• Enjoy a diverse set of responsibilities, from configuring laptops to handling logistics and troubleshooting, ensuring that no two days are the same.
• Work closely with internal and external teams, fostering productive and courteous collaboration to resolve technical issues and fulfill requests efficiently.
• Play a role in protecting client data and privacy, contributing to the security and confidentiality of sensitive information.
• Explore opportunities for career growth and advancement within the IT field, building a solid foundation for your future in technology.

Responsibilities
• Follow pre-defined processes to image and configure laptops, including installing software.
• Pack and ship computer equipment to users, including arranging the courier.
• Receive computer equipment returned to the office, including arranging the courier.
• Prepare laptops and related hardware for liquidation/disposal.
• Provide general troubleshooting of technical issues.
• Update service tickets in a timely and detailed manner.
• Communicate progress and escalate for assistance.
• Work with others, both internally and externally, to complete requests and issues in a productive and courteous manner.
• Protect client data and privacy.
• Performs other duties as assigned, i.e. Incident resolution, office moves, etc.

Qualifications
• Proficiency in imaging and configuring laptops, installing software, and troubleshooting technical issues, with a minimum of 3 years of related experience.
• Ability to manage equipment logistics, including packing and shipping computer equipment to users and handling equipment returns, while ensuring timely courier arrangements.
• Experience in updating service tickets in a detailed and timely manner, along with the ability to communicate progress and escalate issues for assistance when needed.
• Strong communication and interpersonal skills to collaborate effectively with internal and external teams, providing courteous and productive assistance.
• Awareness and commitment to protecting client data and privacy, with a strong sense of responsibility for maintaining confidentiality and security.

Summary
Embark on a dynamic journey in Desktop Support, where you'll bring your technical prowess to the forefront. If you're ready to embrace a multifaceted IT contract and seek a role that constantly evolves, please apply directly to this job ad or reach out to your Randstad Digital representative immediately!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.