Customer Service Representative

Hybrid position for optimal work-life balance
Salary of $21/hour
6-month contract

Responsibilities
Respond quickly and professionally to calls, chats and tickets according to customer parameters

Develop in-depth knowledge of products and services to effectively inform customers

Practice active listening, clarify information and defuse conflict situations when necessary

Accurately document customer requests and solutions

Provide exceptional and professional customer service

Maintain established performance levels in a KPI-driven environment

Resolve compliance issues in accordance with policies and procedures

Actively collaborate with team to foster a positive work environment

Quickly identify customer needs and propose appropriate solutions

Qualifications
Bilingualism in French and English (spoken and written)

Previous customer service or call center experience in the insurance industry

Proficiency in Microsoft Office suite (Word, Excel, Outlook, etc.)

Excellent communication, listening and empathy skills

Ability to manage several tasks simultaneously and optimize time

Minimum 3 years' experience in the industry

Summary
Submit your application here!
Interested in this position and meet the criteria? Apply today and join a team committed to delivering an exceptional customer experience!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.