A Customer Service Representative is needed for a company based in downtown Montreal. If you think you can deliver exceptional customer service and want to launch your career, this is the job for you.
The main responsibility of a Customer Service Representative is to ensure customer satisfaction by responding to their requests, solving their problems and providing them with information on products or services.
...
Overall, their main goal is to drive revenue and increase customer satisfaction through customer service.
Schedule:
Hybrid work (2 days on site)
Monday to Friday 8:15 a.m. to 5 p.m.
Starting salary is $18.36/hr.
Advantages
The Customer Service Representative benefits from :
- Opportunities for advancement within the company
- Salary that can be enhanced by multiple bonus possibilities
- Weekly pay
- Easy access to the company (near Lionel Groulx metro station)
- Ample free parking
- Access to company gym
- On-site cafeteria
Responsibilities
The Customer Service Representative's duties include:
- Identify different levels of defects by being on the lookout for recurring problems and referring them to the quality team and the legal department.
- Communicate social media issues with the digital team.
- Contact the legal department for any insurance claims.
- Produce ad hoc reports on all consumer relations activities for the various departments.
- Communicate with consumers about products, deliveries, digital issues, adverse events and changes to policies and regulations.
- Formulate original, non-standard and accurate written responses to consumers.
- Process or send follow-up letters or surveys to consumers to reinforce our high quality standards.
- Keep in mind all existing products and legislation in order to respond effectively to consumer and customer requests.
Qualifications
The Customer Service Representative must :
- Experience in customer service
- Bilingual (French and English)
- Strong computer skills (MS Office - Excel)
- Strong analytical and problem-solving skills.
- The ability to prioritize and be highly organized.
- A strong willingness to work in a fast-paced environment with limited supervision.
Summary
Does this job interest you?
Do not hesitate to send me your resume at julie.letourneau@randstad.ca
Mentioning that the position is: Customer Service Representative
For more info, call or text Julie: 418-564-4067
The masculine gender is used to lighten the text, but women are also welcome.
___________________________________________________________________________
Randstad is Canada's largest employment agency, and each consultant is a specialist in his or her field. Not only will they be able to help you in your job search, they'll also be able to advise you on how to find a job that matches your skills.
As occupational health and safety is one of our top priorities, you'll also have access to our completely free online training.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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A Customer Service Representative is needed for a company based in downtown Montreal. If you think you can deliver exceptional customer service and want to launch your career, this is the job for you.
The main responsibility of a Customer Service Representative is to ensure customer satisfaction by responding to their requests, solving their problems and providing them with information on products or services.
Overall, their main goal is to drive revenue and increase customer satisfaction through customer service.
Schedule:
Hybrid work (2 days on site)
Monday to Friday 8:15 a.m. to 5 p.m.
Starting salary is $18.36/hr.
Advantages
The Customer Service Representative benefits from :
- Opportunities for advancement within the company
- Salary that can be enhanced by multiple bonus possibilities
- Weekly pay
- Easy access to the company (near Lionel Groulx metro station)
- Ample free parking
- Access to company gym
- On-site cafeteria
Responsibilities
The Customer Service Representative's duties include:
- Identify different levels of defects by being on the lookout for recurring problems and referring them to the quality team and the legal department.
...
- Communicate social media issues with the digital team.
- Contact the legal department for any insurance claims.
- Produce ad hoc reports on all consumer relations activities for the various departments.
- Communicate with consumers about products, deliveries, digital issues, adverse events and changes to policies and regulations.
- Formulate original, non-standard and accurate written responses to consumers.
- Process or send follow-up letters or surveys to consumers to reinforce our high quality standards.
- Keep in mind all existing products and legislation in order to respond effectively to consumer and customer requests.
Qualifications
The Customer Service Representative must :
- Experience in customer service
- Bilingual (French and English)
- Strong computer skills (MS Office - Excel)
- Strong analytical and problem-solving skills.
- The ability to prioritize and be highly organized.
- A strong willingness to work in a fast-paced environment with limited supervision.
Summary
Does this job interest you?
Do not hesitate to send me your resume at julie.letourneau@randstad.ca
Mentioning that the position is: Customer Service Representative
For more info, call or text Julie: 418-564-4067
The masculine gender is used to lighten the text, but women are also welcome.
___________________________________________________________________________
Randstad is Canada's largest employment agency, and each consultant is a specialist in his or her field. Not only will they be able to help you in your job search, they'll also be able to advise you on how to find a job that matches your skills.
As occupational health and safety is one of our top priorities, you'll also have access to our completely free online training.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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