Are you currently bored with your job and looking for a diversified position?
Are you interested in working in a small, collaborative team offering excellent customer service?
Are you fluently bilingual and have B2B and B2C experience in complaint management?
...
This position is for you! We're looking for a dedicated individual to fill the role of Customer Service Representative in Laval for a distribution company.
Salary starting at 45k + guaranteed bonus
100% on-site in Laval, no more city traffic
Flexible company, focused on continuous training
Is this job for you? Read on!
Advantages
Benefits for this Customer Service Representative position include:
- Salary between 45k and 60k depending on experience
- Guaranteed annual bonus
- Full-time weekdays (8:00 a.m. to 4:00 p.m.)
- Group insurance + 50% dental
- Reer
- 3 weeks vacation + sick days
- Positive work environment and annual event (BBQ / Christmas Party)
- Parking available
Responsibilities
Responsibilities for this Customer Service Representative position include:
- Take and follow up on orders by e-mail, telephone and internal system
- Resolve order issues over the phone with suppliers and customers directly
- Taking and managing minor customer complaints, sharing the complaint with the right department for better customer service
- Answering basic customer questions
- Since this is a small team, you'll have the chance to help other departments at quieter times.
Qualifications
To apply for this Customer Service Representative position, you must :
- Be fluently bilingual, with many customers and headquarters in the U.S.
- Have between 3 and 5 years' experience in customer service, B2B AND B2C
- Be computer literate, able to learn quickly
- Knowledge of an order-taking system (SAP / EDI / ERP)
- Multitasking, collaborative spirit, tact and empathy are essential for success in this role
Summary
Is the role of customer service representative for you?
- 100% face-to-face in Laval
- 45k to 60k
- Fluently bilingual
- Customer service and complaint management
- B2B and B2C
Don't wait any longer! Apply directly online or send me your CV to elisabeth.parent@randstad.ca with the subject “distribution”.
We look forward to hearing from you
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
Are you currently bored with your job and looking for a diversified position?
Are you interested in working in a small, collaborative team offering excellent customer service?
Are you fluently bilingual and have B2B and B2C experience in complaint management?
This position is for you! We're looking for a dedicated individual to fill the role of Customer Service Representative in Laval for a distribution company.
Salary starting at 45k + guaranteed bonus
100% on-site in Laval, no more city traffic
Flexible company, focused on continuous training
Is this job for you? Read on!
Advantages
Benefits for this Customer Service Representative position include:
- Salary between 45k and 60k depending on experience
- Guaranteed annual bonus
- Full-time weekdays (8:00 a.m. to 4:00 p.m.)
- Group insurance + 50% dental
- Reer
- 3 weeks vacation + sick days
- Positive work environment and annual event (BBQ / Christmas Party)
- Parking available
Responsibilities
Responsibilities for this Customer Service Representative position include:
- Take and follow up on orders by e-mail, telephone and internal system
...
- Resolve order issues over the phone with suppliers and customers directly
- Taking and managing minor customer complaints, sharing the complaint with the right department for better customer service
- Answering basic customer questions
- Since this is a small team, you'll have the chance to help other departments at quieter times.
Qualifications
To apply for this Customer Service Representative position, you must :
- Be fluently bilingual, with many customers and headquarters in the U.S.
- Have between 3 and 5 years' experience in customer service, B2B AND B2C
- Be computer literate, able to learn quickly
- Knowledge of an order-taking system (SAP / EDI / ERP)
- Multitasking, collaborative spirit, tact and empathy are essential for success in this role
Summary
Is the role of customer service representative for you?
- 100% face-to-face in Laval
- 45k to 60k
- Fluently bilingual
- Customer service and complaint management
- B2B and B2C
Don't wait any longer! Apply directly online or send me your CV to elisabeth.parent@randstad.ca with the subject “distribution”.
We look forward to hearing from you
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
