POSITION SUMMARY
Reporting directly to the IT Service Manager, the IT Support Analyst is a critical function to providing support to our
end users in the field. This position is focused on customer service and the management of our ticketing system
(ServiceNow) to resolve issues quickly. This role also will include ticket analysis, escalation, technical support.
...
POSITION DETAILS
Role: IT Support Analyst
LOCATION: On-site at Montréal (Québec)
POSITION TYPE: Temporary (3 months), Full Time
REPORTING TO: IT Service Manager
SPECIAL PERKS: Employee discounts on mobile phones & plans, electronics, travel, and more!
Company profile:
Canadian leader in transportation infrastructure - materials, construction, and maintenance. From roads to rail, airports to ports, we build some of the most important projects that connect our communities.
The company offers innovative and sustainable solutions for the construction and maintenance of transportation infrastructure.
Our vision is to deliver world class services, strategy, and processes that support our construction and manufacturing operations. We work to provide timely access to information and knowledge in an integrated, open, and collaborative environment, and aim to be the standard bearer for excellence in quality, customer service and reliability.
We are building a company culture where both individual and team efforts are rewarded and value employees that look forward to the challenge of exceeding customer expectations.
Are you looking for an IT career that leaves a lasting impact?
Come join our team and do your part in building this continent’s infrastructure.
Please contact Sonia Esteves Domingues to discuss the opportunity: sonia.domingues@randstaddigital.com
Advantages
WHAT WE OFFER
• Amazing learning opportunities – Work with teams across Canada, gain exposure to a wide variety of IT functions, and participate in projects that will give you the skills needed to launch your IT career.
• Tuition Assistance Initiatives – We recognize the amazing talent students like you bring. That’s why, for a select few high-performing student employees each year, the company offers partial tuition reimbursement.
• Great perks – Benefit from exclusive deals on restaurants, merchandise, gym memberships, and more. Get rewarded for your hard work with access to a wide range of employee discounts.
Responsibilities
KEY RESPONSIBILITIES
Assist our customers in maximizing their use of our information technology.
Provide technical support and administration for our business-critical systems, including:
o Microsoft Windows 10, 11,
o Workstations, local and wide area networks, printers, and the associated technology at our
manufacturing plants,
o Systems such as Teams telephony,
o Tools such as Adobe Acrobat, Edge Chromium and Pulse Secure,
o Microsoft Office Suite and Microsoft Office 365,
o Microsoft Intune.
Performs other functions as required.
Daily Operations
Perform daily request and incident ticket monitoring,
Meet all defined SLA requirements for incidents and requests,
Working on updating the ServiceNow CMDB,
Perform any other duties as assigned by the Process Improvement Manager.
Projects
Update the ServiceNow CMDB.
Qualifications
WHAT YOU BRING
Bachelor’s degree in computer science or related field
Procurement experience within IT department is a must have,
Experience with a ticketing system
Fully bilingual: French and English
Strong interpersonal, communication, analytical and complex problem-solving skills,
Ability to work independently,
Takes the initiative to support as needed,
Quick learner and problem solver,
ServiceNow experience is preferred.
Summary
POSITION SUMMARY
Reporting directly to the IT Service Manager, the IT Support Analyst is a critical function to providing support to our
end users in the field. This position is focused on customer service and the management of our ticketing system
(ServiceNow) to resolve issues quickly. This role also will include ticket analysis, escalation, technical support.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
POSITION SUMMARY
Reporting directly to the IT Service Manager, the IT Support Analyst is a critical function to providing support to our
end users in the field. This position is focused on customer service and the management of our ticketing system
(ServiceNow) to resolve issues quickly. This role also will include ticket analysis, escalation, technical support.
POSITION DETAILS
Role: IT Support Analyst
LOCATION: On-site at Montréal (Québec)
POSITION TYPE: Temporary (3 months), Full Time
REPORTING TO: IT Service Manager
SPECIAL PERKS: Employee discounts on mobile phones & plans, electronics, travel, and more!
Company profile:
Canadian leader in transportation infrastructure - materials, construction, and maintenance. From roads to rail, airports to ports, we build some of the most important projects that connect our communities.
The company offers innovative and sustainable solutions for the construction and maintenance of transportation infrastructure.
Our vision is to deliver world class services, strategy, and processes that support our construction and manufacturing operations. We work to provide timely access to information and knowledge in an integrated, open, and collaborative environment, and aim to be the standard bearer for excellence in quality, customer service and reliability.
...
We are building a company culture where both individual and team efforts are rewarded and value employees that look forward to the challenge of exceeding customer expectations.
Are you looking for an IT career that leaves a lasting impact?
Come join our team and do your part in building this continent’s infrastructure.
Please contact Sonia Esteves Domingues to discuss the opportunity: sonia.domingues@randstaddigital.com
Advantages
WHAT WE OFFER
• Amazing learning opportunities – Work with teams across Canada, gain exposure to a wide variety of IT functions, and participate in projects that will give you the skills needed to launch your IT career.
• Tuition Assistance Initiatives – We recognize the amazing talent students like you bring. That’s why, for a select few high-performing student employees each year, the company offers partial tuition reimbursement.
• Great perks – Benefit from exclusive deals on restaurants, merchandise, gym memberships, and more. Get rewarded for your hard work with access to a wide range of employee discounts.
Responsibilities
KEY RESPONSIBILITIES
Assist our customers in maximizing their use of our information technology.
Provide technical support and administration for our business-critical systems, including:
o Microsoft Windows 10, 11,
o Workstations, local and wide area networks, printers, and the associated technology at our
manufacturing plants,
o Systems such as Teams telephony,
o Tools such as Adobe Acrobat, Edge Chromium and Pulse Secure,
o Microsoft Office Suite and Microsoft Office 365,
o Microsoft Intune.
Performs other functions as required.
Daily Operations
Perform daily request and incident ticket monitoring,
Meet all defined SLA requirements for incidents and requests,
Working on updating the ServiceNow CMDB,
Perform any other duties as assigned by the Process Improvement Manager.
Projects
Update the ServiceNow CMDB.
Qualifications
WHAT YOU BRING
Bachelor’s degree in computer science or related field
Procurement experience within IT department is a must have,
Experience with a ticketing system
Fully bilingual: French and English
Strong interpersonal, communication, analytical and complex problem-solving skills,
Ability to work independently,
Takes the initiative to support as needed,
Quick learner and problem solver,
ServiceNow experience is preferred.
Summary
POSITION SUMMARY
Reporting directly to the IT Service Manager, the IT Support Analyst is a critical function to providing support to our
end users in the field. This position is focused on customer service and the management of our ticketing system
(ServiceNow) to resolve issues quickly. This role also will include ticket analysis, escalation, technical support.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
voir plus
