Bilingual Collections and Customer Relations

The ideal candidate will have experience working with customers on finding the right solution for their account and assisting with creating a payment plan when needed. This is a permanent position that offers an annual salary of $61,000 + with the ability to earn more based on experience.

Advantages
- Competitive Annual Salary of $61,000 + depending on experience
- Ability to earn a yearly bonus based on the performance of the company
- 3 weeks vacation offered
- Flexibility to work a hybrid in office and work from home style
- Working with a dynamic team in the Burlington area!
- An organization that offers the opportunity for advancement
- Company pension provided

Responsibilities
- Handle collections for clients as required and monitor reports to ensure that all accounts are being talked to within your territory
- Manage accounts and build relationships with customers to ensure that the right plan is selected for their organization in the collection process
- Create and maintain accurate notes on customer files to ensure that the correct information is on file for clients
- Review reports and generate daily Credit reports for the team to review
- Take ownership of customer account portfolios and recognize when processes need to be adjusted.
- Place customers on Credit Holds if required.
- Work with the team in creating efficiencies where possible

Qualifications
- Bilingual French and English with strong written and verbal communication skills!
- Past experience with Collections - specifically with Account Management in a Collection sense.
- Ability to manage Accounts well and provide communication on payment requirements and proposed plans for payment.
- Experience working, reading and creating reports
- Effectively being able to build rapport with current and past customers to ensure that the relationship is maintained.


Summary
If this opportunity if one that you are interested in then we would love to hear from you! Please send your resume directly to patricia.van@randstad.ca

We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.