As a Business Analyst, you will play a key role in managing the demand (initiatives) and delivery of telephony projects in the IT Services portfolio. You'll need to understand the business or technical vision and objectives. In addition to gathering and documenting business or technical requirements, you'll need to communicate them in appropriat
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e language to the relevant audiences. In collaboration with the various members of the project team, you will analyze solutions, develop test plans that you will execute at the appropriate time, and finally, participate in the implementation of the solution. You'll need to build and maintain strong business relationships. You will also collaborate with the change management team.
Advantages
Job title: Senior Business Analyst - Telephony - #844
Period: 10/15/2024 - 12/13/2024
Possibilité de renouvellement / Potential for extension: Yes
Work Location: Laval, QC, Montreal, QC (2020), Saint-Hyacinthe, QC, Toronto, ON (2x week at the office - Tuesday and Thursday)
Équipe / Team: IT Services
Dept: Portfolio Strategies & Business Management
2x professional references
Background check credit and criminal
Responsibilities
Collect and document requirements:
Engage key stakeholders and identify the person(s) responsible for requirements.
Leverage your understanding of business processes and applicable systems through effective requirements gathering.
Document business processes, requirements and impacts as required.
Question/negotiate requirements where appropriate.
Obtain formal approval from business stakeholders.
Determine detailed activities for requirements gathering and effort estimation.
Ensure that all requirements are addressed during project execution.
Actively participate in project change request governance and project cost-benefit analysis with project managers.
Requirements analysis and solution development:
Document functional specifications and business process changes related to business requirements.
In collaboration with architects and technical specialists, participate in translating business requirements into solutions.
Correlate the proposed solution with business requirements.
Act as an intermediary between business stakeholders and IT departments.
Quality control and testing of delivered solution:
Involve key stakeholders/testers.
Create and document test scenarios to confirm that deployed solutions will meet established requirements, standards and business practices.
Execute test activities and document results.
Change management, communication and documentation:
Ensure that solutions are effectively deployed with appropriate change management communication.
Provide implementation support and take a lead role in managing project impacts.
Liaise with other teams affected by changes, including Help Desk Business Analysts.
Create and maintain documentation changes (e.g. user guides, policies, system documentation and training) as well as integrating new processes and technologies into current operations.
Provide training to target audience.
Qualifications
Langues parlées et écrites / Languages spoken and written: French and English for Montreal and english for Toronto
Niveau d'expérience / Level of experience: Senior
Années d'expérience / Years of experience: 8 à 10 ans
Exigences minimum/ Minimum requirements:
- A minimum of 5 to 7 years in telephony infrastructure projects
- A minimum of 3 to 5 years with Avaya, Nice, Genesys products
- A minimum of 2 years in Agile project delivery
- Exceptional analytical and conceptual thinking skills
- The ability to challenge stakeholders and work with them to determine acceptable solutions
- Advanced technical experience
- Excellent documentation, communication and interpersonal skills
- Knowledge of business requirements modeling and technical documentation
- Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook...)
- Strong written and verbal communication skills: French and English
- Results-oriented
- Dynamic and autonomous
Technologies required / Technologies demandées (Knowledge only-Asset):
- Voice & digital channels (SMS, chat, email, social media, etc)
- Call & Interaction Recording, Transcription, Analytics, Reporting
- Workforce/Workload Management
- IVR, Dialer, Queuing, Routing
- Chatbot, Automation, Artificial Intelligence
- Integration with Salesforce, Microsoft
- Ability to translate technical terminology into non-technical language and vice versa
Certifications and/or experience:
- CBAP or PMI-PBA an asset
Summary
Contact us for more information about the opportunity :: Sonia Esteves Domingues
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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As a Business Analyst, you will play a key role in managing the demand (initiatives) and delivery of telephony projects in the IT Services portfolio. You'll need to understand the business or technical vision and objectives. In addition to gathering and documenting business or technical requirements, you'll need to communicate them in appropriate language to the relevant audiences. In collaboration with the various members of the project team, you will analyze solutions, develop test plans that you will execute at the appropriate time, and finally, participate in the implementation of the solution. You'll need to build and maintain strong business relationships. You will also collaborate with the change management team.
Advantages
Job title: Senior Business Analyst - Telephony - #844
Period: 10/15/2024 - 12/13/2024
Possibilité de renouvellement / Potential for extension: Yes
Work Location: Laval, QC, Montreal, QC (2020), Saint-Hyacinthe, QC, Toronto, ON (2x week at the office - Tuesday and Thursday)
Équipe / Team: IT Services
Dept: Portfolio Strategies & Business Management
2x professional references
Background check credit and criminal
...
Responsibilities
Collect and document requirements:
Engage key stakeholders and identify the person(s) responsible for requirements.
Leverage your understanding of business processes and applicable systems through effective requirements gathering.
Document business processes, requirements and impacts as required.
Question/negotiate requirements where appropriate.
Obtain formal approval from business stakeholders.
Determine detailed activities for requirements gathering and effort estimation.
Ensure that all requirements are addressed during project execution.
Actively participate in project change request governance and project cost-benefit analysis with project managers.
Requirements analysis and solution development:
Document functional specifications and business process changes related to business requirements.
In collaboration with architects and technical specialists, participate in translating business requirements into solutions.
Correlate the proposed solution with business requirements.
Act as an intermediary between business stakeholders and IT departments.
Quality control and testing of delivered solution:
Involve key stakeholders/testers.
Create and document test scenarios to confirm that deployed solutions will meet established requirements, standards and business practices.
Execute test activities and document results.
Change management, communication and documentation:
Ensure that solutions are effectively deployed with appropriate change management communication.
Provide implementation support and take a lead role in managing project impacts.
Liaise with other teams affected by changes, including Help Desk Business Analysts.
Create and maintain documentation changes (e.g. user guides, policies, system documentation and training) as well as integrating new processes and technologies into current operations.
Provide training to target audience.
Qualifications
Langues parlées et écrites / Languages spoken and written: French and English for Montreal and english for Toronto
Niveau d'expérience / Level of experience: Senior
Années d'expérience / Years of experience: 8 à 10 ans
Exigences minimum/ Minimum requirements:
- A minimum of 5 to 7 years in telephony infrastructure projects
- A minimum of 3 to 5 years with Avaya, Nice, Genesys products
- A minimum of 2 years in Agile project delivery
- Exceptional analytical and conceptual thinking skills
- The ability to challenge stakeholders and work with them to determine acceptable solutions
- Advanced technical experience
- Excellent documentation, communication and interpersonal skills
- Knowledge of business requirements modeling and technical documentation
- Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook...)
- Strong written and verbal communication skills: French and English
- Results-oriented
- Dynamic and autonomous
Technologies required / Technologies demandées (Knowledge only-Asset):
- Voice & digital channels (SMS, chat, email, social media, etc)
- Call & Interaction Recording, Transcription, Analytics, Reporting
- Workforce/Workload Management
- IVR, Dialer, Queuing, Routing
- Chatbot, Automation, Artificial Intelligence
- Integration with Salesforce, Microsoft
- Ability to translate technical terminology into non-technical language and vice versa
Certifications and/or experience:
- CBAP or PMI-PBA an asset
Summary
Contact us for more information about the opportunity :: Sonia Esteves Domingues
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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