Administration/ Documentation Clerk - English

As a Document Clerk, you will manage various administrative tasks, acting as the expert on document requirements. This role requires excellent time management, multitasking skills, and attention to detail as you handle and process incoming mortgage documents. You will also assist with calls, manage mailboxes, and handle mail and scanning tasks. As the go-to expert on documents, you’ll support clients and colleagues while identifying issues that need to be escalated to management.

Advantages
Comprehensive Benefits: Virtual healthcare and Employee & Family Assistance Program.
Retirement Savings: Group plan with company match.
Paid Time Off: Paid holidays and generous vacation policy.
Work Flexibility: Hybrid work arrangements available.
Community Engagement: Paid volunteer opportunities and charitable donation matching.
Employee Recognition: Referral incentives, performance-based incentives, and stock purchase plan participation.
Career Development: Mentoring programs, innovative tools, and growth opportunities.

Responsibilities
Document Processing: Efficiently handle mortgage loan documents, prioritizing tasks based on client procedures and service level agreements.
Issue Resolution: Identify discrepancies in data and documents, escalating to management and clients to prevent delays.
Mailbox Management: Oversee multiple email inboxes and workflows, and handle inbound and outbound calls.
Mail and Scanning: Process, scan, and distribute mail as required.
Client Support: Provide quick and accurate responses based on client needs and company standards.
Process Improvement: Identify trends and areas for improvement to enhance the customer experience and streamline operations.

Qualifications
Customer Service Experience: At least 6 months of experience in a customer service-related role.
Technical Skills: Proficiency in Excel, Outlook, Word, and the ability to quickly learn internal systems.
Communication Skills: Strong verbal and written communication, with the ability to work well with others.
Attention to Detail: Capable of producing high-quality work in a fast-paced environment.
Confidentiality: Ability to exercise good judgment in protecting sensitive information.

Summary
If interested email me with the job title in the subject line or apply to this job.
mohamedanas.shaikh@randstad.ca

I will reach out to you by end of this week should you meet the qualifying criteria

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.