Transborder Coordinator

If so, this role may be for you! We are looking for Transborder Coordinator, who will oversee all aspects of high-volume accounts relating to the transportation of goods and the maintenance of the client’s needs. Responsible for ensuring the efficient and timely movement of goods, people, or information across international borders. They manage the complexities of cross-border transportation, including customs procedures, regulations, and documentation, to facilitate smooth and compliant international trade. Models and acts in accordance with our guiding principles and core values.

Location: Mississauga, ON
Payrate: $25/h

Advantages
Competitive pay rate
Onsite position
Work for a recognized company in the industry
6 months contract (Strong potential of extension/conversion)


Responsibilities
 Understanding and adhering to customs regulations, duties, and tariffs. 
Observe and apply latest Ground & Rail Service Standards and Client Specific SLA based on client SOP/Contract. 
Trace and track customer's freight based on inquiries received from customers or based on agreed reporting requirements daily/weekly/monthly. 
Developing and implementing logistics strategies for international shipments, including selecting appropriate transportation modes (air, sea, rail, road), determining routes, and scheduling pickups/deliveries. 
Ensuring accurate and complete documentation for international shipments, such as commercial invoices, packing lists, and shipping manifests. 
Addressing any issues that may arise during the transportation process, such as delays, damage, or customs clearance problems. 
Communicating with various stakeholders, including suppliers, customers, and internal departments, to keep them informed of shipment status and any potential issues. 
Verify that exceptions and delays are properly noted in systems by operations for shipments that have experienced delays or deviations from SLA. 
Enter shipment data/milestones in systems related to or because of escalation/inquiry by customer – change of shipment details, change of pickup/delivery location or address, other details. Note additional service requests and associated costs in systems based on customer/operations exchange – ensure proper email backup is kept and available for billing team. 
Update daily/weekly/monthly standard customer reporting as outlined and defined in customer SOPs/SLAs. 
Respond to and handle all daily customer service requests. 
Enter general shipment data in systems. 
Perform other duties as assigned.

Qualifications
Requirements:
 Knowledge of international trade regulations and customs procedures . 
Read and interpret documents and write routine correspondence. 
Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance
measurements. 
PC literate. Advanced proficiency in Microsoft Office (Outlook, Word and Excel), internet, web-based and job specific software applications.
Accurate typing skills and/or data entry skills. 
Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and the ability to speak effectively before groups of customers or employees.  Responds promptly and professionally to customer needs. 
Manages complex transactional or emotional customer situations promptly and professionally meeting
commitments for service and assistance. 
Gathers and analyzes information skillfully. 
Consistently at work and on time.
Must be able to read, write and speak English fluently.

Minimum:
o High School Diploma or GED.
o Three to five years related industry/customer service experience.
Preferred:
o Three to four years industry experience

Summary
If you are interested in this role please apply on our website www.ranstad. ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.