Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?
Do you have outstanding relationships and a creative streak?
If so, this role may be for you!
The details of this role that will help you decide if it’s the right move for you…
•Location: Toronto, ON
...
•Schedule: Hybrid, onsite three days a week
•Global opportunities for professional growth and development (optional)
Advantages
• Hybrid schedule 2 days a week at the office.
• Work for one of the top five banks in Canada.
• Possible Conversion/Extension
• Long Term Contract
• Excellent exposure to communicate with various business partners and stakeholders investor Services and within other platforms as appropriate
• Opportunity to obtain hands-on experience throughout your role
• Working with an exciting, close-knit, supportive and dynamic group
• Opportunity to collaborate with other business segments within the bank
• Excellent career development and progression opportunities
Responsibilities
• Resolve Security Trade Settlement queries; liaise with Fund Managers and internal business units.
• Provide a high level of client service by responding promptly and accurately to daily client queries and requests regarding the administration of their accounts in accordance with established Service Level Standards. Respond to specific Client/Fund Manager requests received via email, and telephone.
• Resolve and investigate all responses to queries, researching further information as appropriate and dealing directly with the client using a consultative partnership approach.
• Anticipate issues and proactively work to address concerns before they escalate and ensure all issues are logged on the internal query tracking tools for proper resolution.
• Advise Manager of all significant issues, suggest resolution where possible and escalate to the CSM as appropriate.
• Ensure all queries raised by Fund Managers, Clients and operational areas are responded to within time frames.
Qualifications
Must-have
• University degree in business administration, finance or equivalent
• Minimum of two years’ experience in Financial services industry (Global Custody/InvestmentManagement/Fund Administration/Transfer Agency, or other relevant Financial Services experience)
• Strong verbal and written communication skills
Nice to have
• Familiarity with Investor Services systems & platforms
• Recognized financial industry qualifications (i.e. Canadian securities course or IFIC)
• Experience in client service roles
Summary
If this role sounds like a good fit for you please APPLY ONLINE at www.randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?
Do you have outstanding relationships and a creative streak?
If so, this role may be for you!
The details of this role that will help you decide if it’s the right move for you…
•Location: Toronto, ON
•Schedule: Hybrid, onsite three days a week
•Global opportunities for professional growth and development (optional)
Advantages
• Hybrid schedule 2 days a week at the office.
• Work for one of the top five banks in Canada.
• Possible Conversion/Extension
• Long Term Contract
• Excellent exposure to communicate with various business partners and stakeholders investor Services and within other platforms as appropriate
• Opportunity to obtain hands-on experience throughout your role
• Working with an exciting, close-knit, supportive and dynamic group
• Opportunity to collaborate with other business segments within the bank
• Excellent career development and progression opportunities
Responsibilities
• Resolve Security Trade Settlement queries; liaise with Fund Managers and internal business units.
...
• Provide a high level of client service by responding promptly and accurately to daily client queries and requests regarding the administration of their accounts in accordance with established Service Level Standards. Respond to specific Client/Fund Manager requests received via email, and telephone.
• Resolve and investigate all responses to queries, researching further information as appropriate and dealing directly with the client using a consultative partnership approach.
• Anticipate issues and proactively work to address concerns before they escalate and ensure all issues are logged on the internal query tracking tools for proper resolution.
• Advise Manager of all significant issues, suggest resolution where possible and escalate to the CSM as appropriate.
• Ensure all queries raised by Fund Managers, Clients and operational areas are responded to within time frames.
Qualifications
Must-have
• University degree in business administration, finance or equivalent
• Minimum of two years’ experience in Financial services industry (Global Custody/InvestmentManagement/Fund Administration/Transfer Agency, or other relevant Financial Services experience)
• Strong verbal and written communication skills
Nice to have
• Familiarity with Investor Services systems & platforms
• Recognized financial industry qualifications (i.e. Canadian securities course or IFIC)
• Experience in client service roles
Summary
If this role sounds like a good fit for you please APPLY ONLINE at www.randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
