A company specializing in the security field is looking for a Team Lead for its B2B technical support contact center. If you have experience an extensive experience in call centers, are bilingual, and want to take on a key role in leading and developing a team, this opportunity is for you!
...
We offer a competitive salary of 24-26$ hourly rate. This is a contract with the potential for conversion into a permanent position. Full benefits will be available upon permanent hire.
Take a look at this opportunity!
Advantages
Starting now:
Flexible working hours.
Outstanding professional growth opportunities.
Upon permanent hire:
Comprehensive benefits from day one.
Retirement plans from day one.
Short- and long-term disability insurance.
Paid holidays and vacation days.
Educational assistance.
Internal training program.
Responsibilities
Supervise a team of technical support agents, ensuring their engagement and professional development.
Provide coaching and continuous training to enhance individual and team performance.
Proactively manage performance by monitoring and evaluating employee interactions.
Identify areas for improvement and implement solutions.
Resolve complex technical support issues while maintaining high customer satisfaction.
Collaborate with managers to optimize processes and achieve strategic goals.
Deliver regular performance reports and key metrics for the team.
Qualifications
Your Profile:
College diploma (DEC or AEC) in management or equivalent experience.
At least 2 years of experience in team supervision or leadership within a call center.
Experience in technical support or the security industry is an asset.
Strong organizational skills, excellent interpersonal abilities, and the capacity to work under pressure.
Ability to motivate a team and foster a positive work environment.
Language Skills:
Proficiency in French and English (English is essential to communicate with non-French-speaking stakeholders).
Summary
Apply online now and send us your CV at melissa.bernier@randstad.ca and thibault.sanz@randstad.ca!
Looking forward to hearing from you :)
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
A company specializing in the security field is looking for a Team Lead for its B2B technical support contact center. If you have experience an extensive experience in call centers, are bilingual, and want to take on a key role in leading and developing a team, this opportunity is for you!
We offer a competitive salary of 24-26$ hourly rate. This is a contract with the potential for conversion into a permanent position. Full benefits will be available upon permanent hire.
Take a look at this opportunity!
Advantages
Starting now:
Flexible working hours.
Outstanding professional growth opportunities.
Upon permanent hire:
Comprehensive benefits from day one.
Retirement plans from day one.
Short- and long-term disability insurance.
Paid holidays and vacation days.
Educational assistance.
Internal training program.
Responsibilities
Supervise a team of technical support agents, ensuring their engagement and professional development.
Provide coaching and continuous training to enhance individual and team performance.
Proactively manage performance by monitoring and evaluating employee interactions.
...
Identify areas for improvement and implement solutions.
Resolve complex technical support issues while maintaining high customer satisfaction.
Collaborate with managers to optimize processes and achieve strategic goals.
Deliver regular performance reports and key metrics for the team.
Qualifications
Your Profile:
College diploma (DEC or AEC) in management or equivalent experience.
At least 2 years of experience in team supervision or leadership within a call center.
Experience in technical support or the security industry is an asset.
Strong organizational skills, excellent interpersonal abilities, and the capacity to work under pressure.
Ability to motivate a team and foster a positive work environment.
Language Skills:
Proficiency in French and English (English is essential to communicate with non-French-speaking stakeholders).
Summary
Apply online now and send us your CV at melissa.bernier@randstad.ca and thibault.sanz@randstad.ca!
Looking forward to hearing from you :)
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
