Systems Administrator - Hybrid

Advantages
PHYSICAL/MENTAL DEMANDS
• Work may involve heavy physical effort while replacing/installing equipment as required (up to 70 lbs.)
• Work involves extended periods of strenuous visual and mental concentration
• Breakdown of computer hardware/software could result in disruption of resources for the end user
• Improperly trained or misinformed personnel could result in a substantial loss to the Service or affect the
work of others through time lost in making corrections

Responsibilities
MAJOR RESPONSIBILITIES
1. Research, develop, test, build and deploy enterprise software solutions as required, facilitating seamless
enterprise wide roll out and adoption.
2. Accountable for maintaining all operating system and software maintenance, logs, and documentation as
per best practice, using pro-active planning and recommendations for improvement.
3. Responsible for the maintenance and upgrade of software and operating system versions along with patch
levels, security updates, monitoring, and general improvements to the performance and security of the
environments.
4. Responsible for the creation of and maintenance of a corporate library of image and software packages
held within the NRPS domain, ensuring accuracy and effectiveness at all times.
5. Create corporate computer images, driver upgrades, and various software packages for effective
deployment.
6. Maintain up to date inventory of software/hardware levels including licensing compliance and quarterly
reconciliation reporting.
7. Perform second tier diagnosis of hardware and software issues and support tier 1 requests in times of high
demand or as required by management.
8. Research, review and submit change recommendations for group policy development, efficiencies in
current software builds, scripts, automation, and processes as it pertains to your area.
9. Collaborate with IT peers to ensure the desktop computing environment operates efficiently.
10. Document technical issues; recommend and present solution ideas for evaluation.
11. Record, document and maintain subsequent updates of all technical service requests via an IT Service
Management application. Determine the scope of reported service requests and escalate according to
established standard operating procedures. Ensure all relevant data is collected and accurate including all
steps taken to reach satisfactory conclusions to service requests.
12. Advise and present solutions to internal IT groups along with training and coaching of Tier 1 staff to upgrade
their knowledge and ability to support any new initiatives.
13. Participate in the IT Change Management Advisory Group and assist the group with the assessment,
prioritization and scheduling of technical changes impacting the enterprise network and users.

This position description is intended to describe the general level and nature of the position and is not an exhaustive list of all tasks assigned in
the performance of the position
14. Liaise with third party and PC equipment vendors for service, support, and repair of equipment and software
in a timely and well documented manner.
15. Provide leadership, guidance and training to Service Desk Analyst and Computer Hardware Technician
positions.
16. Other related duties as assigned.

Qualifications
JOB SPECIFICATIONS (Required Education, Experience, etc.)
• 3-year college diploma in Computer Information Technology or related discipline or an equivalent
combination of education and experience.
• Attainment of Microsoft Certified Desktop Support Technician (MCDST) designation and/or Microsoft
Certified Technology Specialist (MCTS) designation or equivalent training
• 3 years of relevant work experience (e.g. with standard PC software packages, customer service,
troubleshooting, office automation, end user training, etc.)
• Working technical knowledge of current protocols, operating systems, and standards
• Working technical knowledge of Microsoft System Centre Configuration Manage (SCCM), Windows
Automated Installation Kit (WAIK), and Microsoft Deployment Toolkit (MDT)
• Advanced technical knowledge of basic scripting techniques including, but not limited to, VBscript,
PowerShell, and AutoIt
• Advanced technical knowledge of TCP/IP, DNS, DHCP, WINS
• Advanced knowledge and demonstrated experience of Windows XP and Windows 7 client environments
• Effective interpersonal skills along with strong written and oral communication skills
• Self-motivated with the ability to prioritize and execute tasks in a high pressure environment
• Highly organized and able to plan, schedule, and manage work using effective time management skills
• Valid Class G Driver’s License
NOTE: Once appointed to the position, the following requirement must be met:
• Successful completion of Service driving test

Summary
WORKING CONDITIONS
• Work is sometimes performed in cramped, uncomfortable, and at times physically challenging areas
• Work environment includes the use of specialized equipment which may involve moderate risks when
performing preventative measures to avoid damaging equipment
• Expected to travel throughout the Region to provide support to various end users
• Participates in the IT on call rotation schedule
• Considerable contact with other members of the Service and outside suppliers of hardware/software

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.