Are you an experienced Support Analyst in search of your next contract opportunity? Our high-profile client is seeking to hire a Support Analyst to join their talented team on a 6- month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!
Advantages
What’s in it for you!
...
As a consultant with our client, you’ll receive:
- Highly competitive market hourly rates
- A 6 month contract with a strong probability of extension
- Remote interview process
Responsibilities
1. Perform governance tasks for Incident and Problem Management, including trend analysis, post-implementation reviews (PIR), and supporting Root Cause Analysis efforts.
2. Manage and participate in the Major Incident Management process, ensuring effective governance and communication with stakeholders.
3. Deliver post-incident reports, summarizing key details of major incidents.
4. Enhance operational workflows through process improvements, automation, and continuous review of incident management tools.
5. Analyze incident and problem data to identify trends and root causes, recommending proactive measures.
6. Collaborate with technology teams to uphold standards and improve incident response processes.
7. Partner with internal teams to improve the Configuration Management Database in support of Incident and Problem Management processes.
8. Initiate and drive projects to solve business problems, even in high-ambiguity situations.
9. Provide training and guidance on best practices and protocols in incident and problem management.
Qualifications
• Degree in Computer Science, or a related field or an equivalent combination of experience and post-secondary education.
• Information Technology Infrastructure Library (ITIL) Version 4 Foundation Certification or greater.
• Minimum of 3 years’ experience in an ITIL process lead role.
• Must be able to work occasional weekends and evenings for regular Major Incident Management reviews.
• Experience in managing and administering ServiceNow and PagerDuty as incident management tools.
• Adaptable, flexible, and a self-starter who can be agile and prioritize their workload effectively.
• Excellent communication skills - both written and oral.
• Proven ability to excel in a highly collaborative environment.
• Passionate about cross-functional engagement, enrollment, and alignment.
• Demonstrated capacity to manage multiple priorities, work under high pressure and deliver high quality product while adhering to tight timelines.
• A team player that truly believes they are successful when the organization is successful.
Summary
If you are a Support Analyst and the prospect of joining a dedicated team intrigues you, then this role with our high-profile client could be the perfect opportunity for you.
Apply below or reach out to your Randstad representative for more information.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you an experienced Support Analyst in search of your next contract opportunity? Our high-profile client is seeking to hire a Support Analyst to join their talented team on a 6- month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!
Advantages
What’s in it for you!
As a consultant with our client, you’ll receive:
- Highly competitive market hourly rates
- A 6 month contract with a strong probability of extension
- Remote interview process
Responsibilities
1. Perform governance tasks for Incident and Problem Management, including trend analysis, post-implementation reviews (PIR), and supporting Root Cause Analysis efforts.
2. Manage and participate in the Major Incident Management process, ensuring effective governance and communication with stakeholders.
3. Deliver post-incident reports, summarizing key details of major incidents.
4. Enhance operational workflows through process improvements, automation, and continuous review of incident management tools.
5. Analyze incident and problem data to identify trends and root causes, recommending proactive measures.
...
6. Collaborate with technology teams to uphold standards and improve incident response processes.
7. Partner with internal teams to improve the Configuration Management Database in support of Incident and Problem Management processes.
8. Initiate and drive projects to solve business problems, even in high-ambiguity situations.
9. Provide training and guidance on best practices and protocols in incident and problem management.
Qualifications
• Degree in Computer Science, or a related field or an equivalent combination of experience and post-secondary education.
• Information Technology Infrastructure Library (ITIL) Version 4 Foundation Certification or greater.
• Minimum of 3 years’ experience in an ITIL process lead role.
• Must be able to work occasional weekends and evenings for regular Major Incident Management reviews.
• Experience in managing and administering ServiceNow and PagerDuty as incident management tools.
• Adaptable, flexible, and a self-starter who can be agile and prioritize their workload effectively.
• Excellent communication skills - both written and oral.
• Proven ability to excel in a highly collaborative environment.
• Passionate about cross-functional engagement, enrollment, and alignment.
• Demonstrated capacity to manage multiple priorities, work under high pressure and deliver high quality product while adhering to tight timelines.
• A team player that truly believes they are successful when the organization is successful.
Summary
If you are a Support Analyst and the prospect of joining a dedicated team intrigues you, then this role with our high-profile client could be the perfect opportunity for you.
Apply below or reach out to your Randstad representative for more information.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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