Service coordinator

Interested candidates must possess a strong technical aptitude, a positive team-focused attitude, professional customer service and communication skills, and the ability to work independently while providing consistent high-quality detailed work. If you're a friendly, customer service-oriented person, who enjoys solving problems, and is willing to go the extra mile to ensure customer satisfaction; we'd love to speak to you about this rewarding career opportunity.

Advantages
• Employment stability.
• Positive work-life balance.
• Opportunities for career growth and advancement.
• Competitive compensation package that is worthy of your experience.
• Ongoing training and development.
• Engaged leadership that is focused on continuous improvement.
• Company-wide commitment to workplace safety.

Responsibilities
• Communicating with customers via telephone, email, and face-to face.
• Making proactive phone calls to schedule service work.
• Promptly responding to incoming customer inquiries.
• Basic troubleshooting to determine customer needs and provide effective solutions.
• Utilizing computer software and business systems to schedule work and create service work orders.
• Creating repair estimates for customers and providing necessary follow-up.
• Reviewing service work orders and time sheets for accuracy prior to billing.
• Coordinating service parts required for scheduled work.
• Assisting with organization and cleanliness of small shop/warehouse area.
• Collaborating with the service team and other internal departments to resolve customer issues in a timely manner.

Qualifications
• High school diploma mandatory. Post-secondary diploma, or certificate is preferred.
• Previous experience with service coordination/service dispatching is preferred.
• Ability to develop and maintain harmonious relationships with a wide variety of people, and work as part of a cohesive team.
• Attentive listening skills.
• Professional communication and presentation skills (both verbal and written).
• Strong technical writing skills, with experience preparing technical sales quotations/proposals.
• Customer focus with the ability to articulate and define value for the customer.
• Ability to prioritize and multi-task, in a fast-paced, frequently changing, high-volume environment, while providing consistent high-quality work.
• Excellent time management and organizational skills.
• Strong sense of duty and responsibility.
• Comprehension of all technical information, equipment manuals, parts manuals, and maintenance schedules.
• Tech savvy with proficiency with Microsoft Office computer applications including Excel, Word, Outlook, and associated business software.
• Accuracy and attention to detail in handling frequent paperwork and documentation processes.
• The ability to work at a computer station while sitting at a desk for extended periods of time on a daily basis.
• Understanding of basic accounting procedures.

Summary
Please apply directly through this ad, or visit www.randstad.ca and apply through the posting

Please visit www.randstad.ca for all of the roles currently open at Randstad!

We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.