Senior Software Product Trainer | Hybrid | Leadership experience required

If this role interests you and you believe you are a good fit, we would love to hear from you! The quickest way to get a response is to submit your updated resume to andy.wettlaufer@randstaddigital.com and merin.george@randstaddigital.com, referencing this post in your message.

Advantages
Exciting opportunity for an action-oriented, customer focused individual looking for a fast-paced environment where they can make significant contributions
Work in established large enterprise solution provider
Hybrid work pattern - Working from home 3-4 days a week

Responsibilities
Lead and manager a team of product trainers.
Deliver remote training and support to clients using online tools.
Communicate requirements and explain functionalities to both technical and non-technical audiences, accommodating varied levels of technical expertise among clients.
Develop, maintain, and update training documents and materials, ensuring they reflect the latest product releases and competitive differentiators.
Create and manage client documentation across multiple support platforms.
Produce instructional videos, including scriptwriting, recording, and editing.
Become a product expert through self-directed learning.
Coordinate small client projects and internal projects of varying sizes.
Meet personal and team objectives on a monthly, quarterly, and annual basis.
Assist with testing the online web product.
Occasionally travel to client sites for on-site training, with travel requirements up to 5%.
Maintain a professional, high-quality, service-oriented company image among clients.
Consult with clients to review their current workflows and configure their setup according to their needs.
Keep clients and team members informed of issue progression and provide necessary follow-up.

Qualifications
Bachelor’s degree or college diploma.
4-5 years of experience in a professional services or training role.
Prior experience in coaching and leading a team.
Experience with web products and solutions.
Exceptional communication skills, both oral and written.
Excellent presentation and organizational skills.
Strong time management and customer service skills.
Technical and documentation writing skills are an asset.
Proficiency in video editing software, such as Camtasia.
Experience with HTML and Content Management Systems (CMS) or equivalent experience.
Ability to work independently and collaborate with team members.
Proven problem-solving skills and ability to teach others.
Ability to achieve results in a fast-paced environment.
Experience in the golf club, hotel, or related hospitality industries is a definite asset.

Summary
Our client, a leading provider of enterprise software solutions, is seeking a Senior Software Product Trainer with exceptional communication, training and leadership skills. This permanent hybrid position requires in-office attendance once a week.

Are you skilled in communication and training? Do you have strong leadership experience? Are you tech-savvy? Do you enjoy teaching and helping others learn new skills?

If this role interests you and you believe you are a good fit, we would love to hear from you! The quickest way to get a response is to submit your updated resume to andy.wettlaufer@randstaddigital.com and merin.george@randstaddigital.com, referencing this post in your message.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.