Are you passionate about creating meaningful, user-centered experiences that make a real difference? Our Edmonton client is seeking multiple Service Designers to play a key role in driving service innovation and digital transformation projects across government initiatives. This is an exciting opportunity to contribute to impactful programs that enhance service delivery for Albertans, applying human-centered design principles within agile, cross-functional teams. If you're ready to bring your creativity, research skills, and design expertise to complex service environments — we want to hear from you.
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Advantages
• Opportunity to work on diverse, high-impact service transformation projects
• Contribute to meaningful change that directly improves citizen experiences
• Collaborate with skilled, cross-functional teams in an Agile environment
• Apply and grow your expertise in human-centered design and service innovation
• Long-term contract opportunity with potential extensions based on project needs
Responsibilities
• Lead and integrate human-centered design practices into program reviews and digital transformation projects
• Conduct field research, co-design workshops, usability testing, and service prototyping
• Analyze user and staff experiences across multiple service channels to identify gaps and solutions
• Develop journey maps, service blueprints, process maps, and user stories to support service improvement
• Measure service performance and provide actionable insights through analysis and reporting
• Collaborate closely with product owners, executives, and front-line teams to co-design new processes and policies
• Support change management activities including policy innovation and integration of new solutions into operations
Qualifications
Mandatory Qualifications:
• 2 years of experience with service design research and outputs.
• 2 years of experience working within a cross-functional product team in an Agile environment.
Desirable Qualifications:
• 2 years of experience planning, conducting, and analyzing findings from, creating representations of and reporting on qualitative field research.
• 3 years of experience planning, conducting, and analyzing findings from, creating representations of, and reporting on co-design workshops with service users.
• 1 year of experience planning, observing, analyzing, and reporting on usability testing of production or prototype systems.
• 2 years of experience working as a Service Designer in a cross-functional team to deliver a digital service, including concept testing and service prototyping.
• 2 years of experience working with change management, policy changes, staffing changes, or other organizational change as part of service transformation and implementation.
• 2 years of experience working as a Service Designer on a enterprise (government) level project
Summary
This is your chance to help shape the future of digital service delivery and improve the way Albertans interact with government programs. If you’re ready to bring thoughtful design, research, and collaboration to projects that matter, then apply directly to this job ad or reach out to your Randstad Digital representative immediately!
P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!
We look forward to supporting you in your job search!
Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you passionate about creating meaningful, user-centered experiences that make a real difference? Our Edmonton client is seeking multiple Service Designers to play a key role in driving service innovation and digital transformation projects across government initiatives. This is an exciting opportunity to contribute to impactful programs that enhance service delivery for Albertans, applying human-centered design principles within agile, cross-functional teams. If you're ready to bring your creativity, research skills, and design expertise to complex service environments — we want to hear from you.
Advantages
• Opportunity to work on diverse, high-impact service transformation projects
• Contribute to meaningful change that directly improves citizen experiences
• Collaborate with skilled, cross-functional teams in an Agile environment
• Apply and grow your expertise in human-centered design and service innovation
• Long-term contract opportunity with potential extensions based on project needs
Responsibilities
• Lead and integrate human-centered design practices into program reviews and digital transformation projects
...
• Conduct field research, co-design workshops, usability testing, and service prototyping
• Analyze user and staff experiences across multiple service channels to identify gaps and solutions
• Develop journey maps, service blueprints, process maps, and user stories to support service improvement
• Measure service performance and provide actionable insights through analysis and reporting
• Collaborate closely with product owners, executives, and front-line teams to co-design new processes and policies
• Support change management activities including policy innovation and integration of new solutions into operations
Qualifications
Mandatory Qualifications:
• 2 years of experience with service design research and outputs.
• 2 years of experience working within a cross-functional product team in an Agile environment.
Desirable Qualifications:
• 2 years of experience planning, conducting, and analyzing findings from, creating representations of and reporting on qualitative field research.
• 3 years of experience planning, conducting, and analyzing findings from, creating representations of, and reporting on co-design workshops with service users.
• 1 year of experience planning, observing, analyzing, and reporting on usability testing of production or prototype systems.
• 2 years of experience working as a Service Designer in a cross-functional team to deliver a digital service, including concept testing and service prototyping.
• 2 years of experience working with change management, policy changes, staffing changes, or other organizational change as part of service transformation and implementation.
• 2 years of experience working as a Service Designer on a enterprise (government) level project
Summary
This is your chance to help shape the future of digital service delivery and improve the way Albertans interact with government programs. If you’re ready to bring thoughtful design, research, and collaboration to projects that matter, then apply directly to this job ad or reach out to your Randstad Digital representative immediately!
P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!
We look forward to supporting you in your job search!
Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
