Are you passionate about designing innovative data-driven services that enhance government operations? Our Edmonton client is seeking a Service Designer on an initial 7-month contract to support a data centre of excellence, ensuring data is leveraged effectively for decision-making, program planning, and improved service delivery. This role focuses on delivering user-centric data products with agility, innovation, and transformation at its core. If you have experience in human-centered design, service prototyping, and digital transformation, this is an exciting opportunity to make an impact.
...
Advantages
• Work on high-impact data transformation projects that improve public services
• Engage with diverse stakeholders to design user-centric data solutions
• Lead co-design workshops to shape future-state processes
• Influence government-wide data governance and analytics strategies
• Be part of a collaborative and innovative team focused on digital transformation
Responsibilities
• Conduct user and behavioral field research to improve service experiences
• Develop journey maps, service blueprints, and process mappings
• Facilitate co-design workshops with stakeholders to identify user needs
• Design and test prototypes to enhance data access and analytics products
• Support the integration of data architecture solutions into existing services
• Analyze service performance and provide recommendations for optimization
• Collaborate with executives and frontline teams to drive service transformation
Qualifications
Mandatory Qualifications:
• 4 years of experience with a university graduation in computer science or a related discipline; OR
• 6 years of experience with a 2-year diploma in computer science or a related discipline; OR
• 7 years of experience with a 1-year certificate in computer science or a related discipline; OR
• 8 years of experience with a currently active professional certification or accreditation.
• 6 years of experience creating journey maps and service blueprints or other visual representations of user needs.
• 6 years of experience facilitating and leading co-design workshops.
• 8 years of experience using a human-centered design approach (UX, customer experience, service design, interaction design, etc.).
• 8 years of experience working with digital or data products (data pipelines, data user interfaces, data catalogues, data architecture, etc.).
• 8 years of experience working as a Service Designer on a project comparable in size and complexity to the service innovation, program review, and/or digital transformation projects (enterprise level)
Desirable Qualifications:
• 5 years of experience analyzing research data and presenting findings in diverse ways.
• 5 years of experience creating service metrics and measures.
• 5 years of experience moving through projects shifting focus from small details to understanding the whole system and the relationship between them.
• 5 years of experience planning, conducting, and analyzing behavioral/ethnographic field research to understand user, employee, and government needs and goals.
• 2 years of experience working in or for the public sector
Summary
Join our client in shaping the future of data-driven services. If you have a passion for service design, digital transformation, and data innovation, we’d love to hear from you. Apply directly to this job ad or reach out to your Randstad Digital representative immediately!
P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!
We look forward to supporting you in your job search!
Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you passionate about designing innovative data-driven services that enhance government operations? Our Edmonton client is seeking a Service Designer on an initial 7-month contract to support a data centre of excellence, ensuring data is leveraged effectively for decision-making, program planning, and improved service delivery. This role focuses on delivering user-centric data products with agility, innovation, and transformation at its core. If you have experience in human-centered design, service prototyping, and digital transformation, this is an exciting opportunity to make an impact.
Advantages
• Work on high-impact data transformation projects that improve public services
• Engage with diverse stakeholders to design user-centric data solutions
• Lead co-design workshops to shape future-state processes
• Influence government-wide data governance and analytics strategies
• Be part of a collaborative and innovative team focused on digital transformation
Responsibilities
• Conduct user and behavioral field research to improve service experiences
• Develop journey maps, service blueprints, and process mappings
...
• Facilitate co-design workshops with stakeholders to identify user needs
• Design and test prototypes to enhance data access and analytics products
• Support the integration of data architecture solutions into existing services
• Analyze service performance and provide recommendations for optimization
• Collaborate with executives and frontline teams to drive service transformation
Qualifications
Mandatory Qualifications:
• 4 years of experience with a university graduation in computer science or a related discipline; OR
• 6 years of experience with a 2-year diploma in computer science or a related discipline; OR
• 7 years of experience with a 1-year certificate in computer science or a related discipline; OR
• 8 years of experience with a currently active professional certification or accreditation.
• 6 years of experience creating journey maps and service blueprints or other visual representations of user needs.
• 6 years of experience facilitating and leading co-design workshops.
• 8 years of experience using a human-centered design approach (UX, customer experience, service design, interaction design, etc.).
• 8 years of experience working with digital or data products (data pipelines, data user interfaces, data catalogues, data architecture, etc.).
• 8 years of experience working as a Service Designer on a project comparable in size and complexity to the service innovation, program review, and/or digital transformation projects (enterprise level)
Desirable Qualifications:
• 5 years of experience analyzing research data and presenting findings in diverse ways.
• 5 years of experience creating service metrics and measures.
• 5 years of experience moving through projects shifting focus from small details to understanding the whole system and the relationship between them.
• 5 years of experience planning, conducting, and analyzing behavioral/ethnographic field research to understand user, employee, and government needs and goals.
• 2 years of experience working in or for the public sector
Summary
Join our client in shaping the future of data-driven services. If you have a passion for service design, digital transformation, and data innovation, we’d love to hear from you. Apply directly to this job ad or reach out to your Randstad Digital representative immediately!
P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!
We look forward to supporting you in your job search!
Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
