Senior Program Manager - Pharmaceutical Patient Support Programs

Are you an experienced PSP Program Manager looking to make a meaningful impact in the healthcare industry? We are looking for a driven leader to join our client’s team in an exciting and flexible hybrid role. As a Senior Program Manager, you will lead a team of Program Managers responsible for executing multiple patient support programs (PSPs), with a focus on driving operational excellence and fostering collaborative relationships with both clients and internal teams. If you’re passionate about making a difference in the patient journey and thrive in a dynamic, leadership-driven role, we want to hear from you!

Not quite sure if you want to apply? No worries - reach out, in strict confidence, to Jenn Andrew, Director- Healthcare, via jennifer.andrew@randstad.ca to set a time to chat briefly and learn more so you can decide if you'd like to formally apply.

We’re looking for someone who can lead with confidence, engage with clients at a strategic level, and drive program success through collaboration and operational excellence. If you're an experienced leader in patient support programs and ready to take the next step in your career, this is your chance to make an impact.

Thanks for your interest!

Advantages
Senior Program Manager - Pharmaceutical PSPs - Greater Toronto Area - Healthcare

- Make a Real Difference: Lead patient support programs that directly impact patient care and outcomes. Your leadership will influence the success of the programs and improve the overall patient journey.

- Flexible Work Environment: This hybrid role offers great flexibility, allowing you to work remotely for most of the week, with occasional visits to the GTA office. The role is based in the GTA, so you’ll have plenty of opportunities to balance your work and personal life.

- Competitive Compensation: Our client is open to discussion regarding base salary -let us know what your expectations are! The role also offers an annual bonus based on both individual and company performance. You’ll be well-rewarded for your hard work. Additionally, enjoy a comprehensive benefits package, RRSP matching, and a competitive paid time off policy.

- Growth and Leadership Opportunities: This is a leadership position where you’ll guide up to 5 direct reports (leaders), as well as indirect reports. You will have the opportunity to shape and mentor your team, driving their professional development and program success.

- Collaborative Culture: Join a team that values teamwork, strategic thinking, and patient-first values. You’ll work closely with clients, internal stakeholders, and cross-functional teams to solve complex challenges and improve program performance.

Responsibilities
Senior Program Manager - Pharmaceutical PSPs - Greater Toronto Area - Healthcare

Your Role and Responsibilities:

- Program Leadership: Oversee multiple patient support programs, ensuring they run smoothly, meet KPIs, and comply with regulatory standards.

- Team Management: Lead and support up to 5 Program Managers, helping them achieve their goals and providing ongoing coaching to enhance team engagement and performance.

- Strategic Client Collaboration: Act as the primary point of contact for clients, collaborating to resolve issues, improve processes, and drive continuous program improvements.

- Operational Excellence: Identify areas for process optimization and drive efficiencies across your programs. Ensure the team’s work aligns with both patient needs and client expectations.

- Cross-Functional Coordination: Collaborate with other departments, including R&D, Quality, and Compliance, to ensure smooth program execution and positive client relationships.

- Project Management: Support the execution of RFPs, contracts, and program launches, ensuring projects are delivered on time and within scope.

- Other duties as required of a Senior Program Manager

Qualifications
Senior Program Manager - Pharmaceutical PSPs - Greater Toronto Area - Healthcare

- Experience: At least 2 years of experience managing patient support programs or leading vendor-side teams in a healthcare setting. Strong experience leading multiple programs and guiding others in a supervisory capacity is a must.

- Leadership: Proven ability to lead, mentor, and develop high-performing teams. You’ve worked in leadership roles that required you to manage both strategic and operational tasks.

- Healthcare Knowledge: We welcome candidates with a background in various therapeutic areas. You should have a strong understanding of patient support programs, project management, and the ability to balance patient care with client needs.

- Skills: Excellent communication skills (both written and verbal), with the ability to engage and present to clients and stakeholders. Strong problem-solving, critical thinking, and organizational skills.

- Industry Expertise: Knowledge of regulatory guidelines, financial management, and familiarity with multi-channel contact center operations.

- Location: Based in the GTA, with occasional travel required to visit clients in the region (mainly by car). The role is flexible with remote work but will require periodic office visits.

- Education: A university degree in business, healthcare, or a related field is preferred. Certification in project management is an asset but not required.

Summary
Senior Program Manager - Pharmaceutical PSPs - Greater Toronto Area - Healthcare

Qualified, available and interested candidates are encouraged to click "apply" on this page and submit an application via Randstad Canada's confidential career portal. If you prefer, you may also use this short application to get in touch with us (please ensure you highlight your relevant experience and ideally attach a resume, please): https://forms.gle/FQVNXEx8Dk4a8nP49
We thank all applicants, but only those selected for interviews will be contacted immediately.

We appreciate your application and thank you for your interest!

Meet Randstad Healthcare:

Randstad Canada's Healthcare Division recruits for patient support, clinical, supervisory and managerial talent on behalf of healthcare facilities in major centers across Canada. Roles may be temporary or permanent in nature, however, the majority of clinical, supervisory and management roles our division recruits for are full-time and permanent.

All communication is strictly confidential - we treat your personal information, and your confidential job search overall, with a great deal of respect.

There is absolutely no cost whatsoever for job seekers to use our services. We are hired by companies to help facilitate the recruitment and selection process and support candidates as they look to find rewarding work that can carry them forward. Our involvement in the direct-hire recruitment process does not affect candidate compensation in any way.

Why apply for this opportunity via Randstad Canada – what is the process?

When you apply for a career opportunity via Randstad Healthcare and you are selected to move ahead in the selection process, we will discuss the role with you prior to presenting your information to our client, to determine whether or not the role suits your needs on various levels. If there is a good fit between our client’s requirements and your background, and your career path/company culture ‘likes,’ then we will professionally represent your profile directly to the hiring manager. We help manage the recruitment process. We will get you timely feedback concerning your application so you know where you stand. If hired as an employee of the hiring organization, you are our client’s employee from day one.

Thank you for your interest in this opportunity, and for taking the time to learn about Randstad Healthcare's professional recruitment services! We look forward to reviewing your application.

Do you have family or friends who might be interested in this position? If so, we'd love for you to present them to us! Refer them through the Randstad referral program and you could qualify for a $250 bonus when they complete a full four weeks working with us in any of our positions. To do so, please follow this link : https://forms.gle/nDoJwTCPADsdxe5MA Thank you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

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