Description du mandat / Mandate description:
...
As a Business Analyst, you will play a leading role in the management of IT Services and the delivery of telephony projects within the IT Services portfolio. You will need to understand the business or technical vision and objectives. In addition to gathering and documenting business or technical requirements, you will need to communicate them in appropriate language to the relevant audiences. In collaboration with the various members of the project team, you will analyze solutions, develop test plans that you will execute at the appropriate time, and finally, participate in the implementation of the solution. You'll need to build and maintain strong business relationships. You will also collaborate with the change management team.
Advantages
879 - Analyste d'affaires senior
Équipe / Team : Services TI
Dept : Gouvernance de la livraison
Période : 02/24/2025 - 09/26/2025
Lieu de travail : Laval, QC, Montréal, QC (2020), Saint-Hyacinthe, QC, Toronto, ON (2x par semaine au bureau)
Possibilité de prolongation Oui
Possibilité de conversion en contrat permanent : Non
Vérification du crédit et des antécédents criminels
2x prise de rérérence professionnelle
Responsibilities
Collect and document requirements:
Engage key stakeholders and identify the person(s) responsible for requirements.
Leverage your understanding of business processes and applicable systems through effective requirements gathering.
Document business processes, requirements and impacts as required.
Question/negotiate requirements where appropriate.
Obtain formal approval from business stakeholders.
Determine detailed activities for requirements gathering and effort estimation.
Ensure that all requirements are addressed during project execution.
Actively participate in project change request governance and project cost-benefit analysis with project managers.
Requirements analysis and solution development:
Document functional specifications and business process changes related to business requirements.
In collaboration with architects and technical specialists, participate in translating business requirements into solutions.
Correlate the proposed solution with business requirements.
Act as an intermediary between business stakeholders and IT departments.
Qualifications
Exigences / Requirement :
- Level of experience: Senior (Years of experience: 6 to 9)
- 5 to 7 years of experience in IT Service Management (HPSM, Remedy, Jira Service Management, ServiceNow)
- Profile : Stakeholder analysis, Stakeholder mapping, Process change, Communication
Training, Change management / Good follow-up and potential coordination of various deployments
- Technologies required: Infrastructure, M365, Gen AI, Cloud / ServiceNow (an asset) / Strong knowledge of key IT service management processes (ITSM) / Incident management / Problem management / Change management
Certification and/or experience: ITIL (an asset) / CBAP or PMI-PBA (an asset)
Summary
Description du mandat / Mandate description:
As a Business Analyst, you will play a leading role in the management of IT Services and the delivery of telephony projects within the IT Services portfolio. You will need to understand the business or technical vision and objectives. In addition to gathering and documenting business or technical requirements, you will need to communicate them in appropriate language to the relevant audiences. In collaboration with the various members of the project team, you will analyze solutions, develop test plans that you will execute at the appropriate time, and finally, participate in the implementation of the solution. You'll need to build and maintain strong business relationships. You will also collaborate with the change management team.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Description du mandat / Mandate description:
As a Business Analyst, you will play a leading role in the management of IT Services and the delivery of telephony projects within the IT Services portfolio. You will need to understand the business or technical vision and objectives. In addition to gathering and documenting business or technical requirements, you will need to communicate them in appropriate language to the relevant audiences. In collaboration with the various members of the project team, you will analyze solutions, develop test plans that you will execute at the appropriate time, and finally, participate in the implementation of the solution. You'll need to build and maintain strong business relationships. You will also collaborate with the change management team.
Advantages
879 - Analyste d'affaires senior
Équipe / Team : Services TI
Dept : Gouvernance de la livraison
Période : 02/24/2025 - 09/26/2025
Lieu de travail : Laval, QC, Montréal, QC (2020), Saint-Hyacinthe, QC, Toronto, ON (2x par semaine au bureau)
Possibilité de prolongation Oui
Possibilité de conversion en contrat permanent : Non
Vérification du crédit et des antécédents criminels
...
2x prise de rérérence professionnelle
Responsibilities
Collect and document requirements:
Engage key stakeholders and identify the person(s) responsible for requirements.
Leverage your understanding of business processes and applicable systems through effective requirements gathering.
Document business processes, requirements and impacts as required.
Question/negotiate requirements where appropriate.
Obtain formal approval from business stakeholders.
Determine detailed activities for requirements gathering and effort estimation.
Ensure that all requirements are addressed during project execution.
Actively participate in project change request governance and project cost-benefit analysis with project managers.
Requirements analysis and solution development:
Document functional specifications and business process changes related to business requirements.
In collaboration with architects and technical specialists, participate in translating business requirements into solutions.
Correlate the proposed solution with business requirements.
Act as an intermediary between business stakeholders and IT departments.
Qualifications
Exigences / Requirement :
- Level of experience: Senior (Years of experience: 6 to 9)
- 5 to 7 years of experience in IT Service Management (HPSM, Remedy, Jira Service Management, ServiceNow)
- Profile : Stakeholder analysis, Stakeholder mapping, Process change, Communication
Training, Change management / Good follow-up and potential coordination of various deployments
- Technologies required: Infrastructure, M365, Gen AI, Cloud / ServiceNow (an asset) / Strong knowledge of key IT service management processes (ITSM) / Incident management / Problem management / Change management
Certification and/or experience: ITIL (an asset) / CBAP or PMI-PBA (an asset)
Summary
Description du mandat / Mandate description:
As a Business Analyst, you will play a leading role in the management of IT Services and the delivery of telephony projects within the IT Services portfolio. You will need to understand the business or technical vision and objectives. In addition to gathering and documenting business or technical requirements, you will need to communicate them in appropriate language to the relevant audiences. In collaboration with the various members of the project team, you will analyze solutions, develop test plans that you will execute at the appropriate time, and finally, participate in the implementation of the solution. You'll need to build and maintain strong business relationships. You will also collaborate with the change management team.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
