Are you a bilingual (English/French) customer service professional who thrives in a fast-paced, detail-oriented environment? Do you bring a proactive mindset, strong critical thinking skills, and a passion for creating an exceptional client experience?
...
We’re currently hiring a Bilingual Customer Service Representative to join a high-performing, collaborative team in Stoney Creek. This is an exciting opportunity to grow within a company that values its people, invests in training, and offers advancement opportunities.
As the first line of contact for clients, you’ll play a crucial role in managing orders, responding to inquiries, and coordinating with internal teams to ensure customer satisfaction. If you enjoy solving problems, building relationships, and making a real impact—this role is for you!
Advantages
- Competitive salary $60,000-65,000/year
- Annual salary review and bonus program
- 2 weeks vacation, 1 float day + 5 sick days
- RRSP with 50% employer matching (uncapped)
- Full benefits: 80% employer-paid (health, dental, etc.), LTD
- Work with a stable and reputable organization
Responsibilities
- Manage customer requests (97% email, plus phone, chat, CRM, and EDI)
- Process orders, quotes, product inquiries, returns, and sample requests
- Work with cross-functional teams (purchasing, distribution, credit, sales) to ensure timely and accurate information flow
- Monitor customer order lifecycle and proactively resolve issues
- Lead by example with subject matter expertise—support training efforts and act as an escalation point for junior associates
- Handle complex inquiries independently, ensuring first-contact resolution when possible
Qualifications
- High School diploma or equivalent required; post-secondary education an asset
- 3+ years of customer service experience (manufacturing/distribution preferred)
- Strong organizational and communication skills
- Critical thinking and attention to detail, with a proactive approach to problem solving
- Experience using EDI, CRM systems, and Microsoft Office
- Familiarity with Lean Six Sigma principles is an asset
Summary
Ready to take the next step in your career with a company that values your contribution and supports your growth?
Apply Today!
Send your resume to: jovana.manojlovic@randstad.ca or apply directly at Randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a bilingual (English/French) customer service professional who thrives in a fast-paced, detail-oriented environment? Do you bring a proactive mindset, strong critical thinking skills, and a passion for creating an exceptional client experience?
We’re currently hiring a Bilingual Customer Service Representative to join a high-performing, collaborative team in Stoney Creek. This is an exciting opportunity to grow within a company that values its people, invests in training, and offers advancement opportunities.
As the first line of contact for clients, you’ll play a crucial role in managing orders, responding to inquiries, and coordinating with internal teams to ensure customer satisfaction. If you enjoy solving problems, building relationships, and making a real impact—this role is for you!
Advantages
- Competitive salary $60,000-65,000/year
- Annual salary review and bonus program
- 2 weeks vacation, 1 float day + 5 sick days
- RRSP with 50% employer matching (uncapped)
- Full benefits: 80% employer-paid (health, dental, etc.), LTD
- Work with a stable and reputable organization
Responsibilities
...
- Manage customer requests (97% email, plus phone, chat, CRM, and EDI)
- Process orders, quotes, product inquiries, returns, and sample requests
- Work with cross-functional teams (purchasing, distribution, credit, sales) to ensure timely and accurate information flow
- Monitor customer order lifecycle and proactively resolve issues
- Lead by example with subject matter expertise—support training efforts and act as an escalation point for junior associates
- Handle complex inquiries independently, ensuring first-contact resolution when possible
Qualifications
- High School diploma or equivalent required; post-secondary education an asset
- 3+ years of customer service experience (manufacturing/distribution preferred)
- Strong organizational and communication skills
- Critical thinking and attention to detail, with a proactive approach to problem solving
- Experience using EDI, CRM systems, and Microsoft Office
- Familiarity with Lean Six Sigma principles is an asset
Summary
Ready to take the next step in your career with a company that values your contribution and supports your growth?
Apply Today!
Send your resume to: jovana.manojlovic@randstad.ca or apply directly at Randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
