The Senior Asset Recovery Operations Manager is responsible for leading a dynamic team of recovery and administration professionals to optimize operations and asset recovery. It includes overseeing the full lifecycle of asset recovery, ensuring compliance, maximizing performance, and minimizing client losses.
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The ideal candidate will have 7-10 years of experience in service operations and 5 years in leadership in the financial or automotive financial industry.
Advantages
- This role is with a leader in financial services, where you are encouraged to learn from each other, innovate, and create together.
- Work with a team who strives to always do the right thing.
- Hybrid role, Located in Mississauga.
Responsibilities
- Guide and inspire managers and their teams to excel in operations and customer satisfaction. Cultivate a culture of ongoing improvement, teamwork, and professional development.
- Craft and execute the strategic plan for the Asset Recovery and Administration departments, ensuring it aligns with the company's goals.
- Take charge of resolving escalated customer and account issues swiftly and effectively. Assist managers in managing complex or high-profile cases while maintaining strong client relationships.
- Ensure adherence to industry regulations, including the Personal Property Security Act (PPSA), Redemption rules, and the Bankruptcy and Insolvency Act. Lead risk mitigation initiatives, ensure compliance, and support audit processes.
- Partner with internal departments, key stakeholders, external partners, and clients to enhance recovery and remarketing processes, address SLAs, and drive continuous improvement across the organization.
- Lead initiatives to streamline asset recovery processes, incorporate best practices, and collaborate with internal stakeholders to influence technology solutions that boost operational efficiency, resilience, and productivity.
- Develop and implement performance management systems, set KPIs that align with organizational objectives, and ensure accountability across the team.
- Build and nurture strong client relationships, ensuring a customer-focused approach while meeting business goals. Provide regular updates to senior management on performance, trends, and innovation opportunities. Represent the department in senior leadership meetings, presenting strategies, results, and recommendations to drive growth and improve outcomes.
- Organize and lead regular team meetings, fostering a positive and dynamic work environment. Promote engagement and ensure alignment with corporate objectives.
Qualifications
Must-Have:
- 7-10 years of experience in service operations, and 5 years in a leadership role within the financial services or auto financing industry
- Demonstrable experience with provincial regulations, PPSA, Redemption rules, and the Bankruptcy and Insolvency Act.
- Proven knowledge of recovery strategies, operational efficiency, and process improvement. Strong analytical abilities, adept at using data to inform decisions.
- Outstanding communication and interpersonal skills, capable of engaging effectively with stakeholders at all levels. Excellent problem-solving, negotiation, and decision-making skills.
- Well-versed in asset recovery or lending software, with advanced expertise in Microsoft Excel and related applications.
Nice-to-Have:
- French/English bilingual
- Experience in Auto Financing Industry
Summary
The Senior Asset Recovery Operations Manager is a great permanent, full-time, opportunity for someone with strong leadership skills and who also possesses some financial and asset recovery background. Apply now to work with a leader in financial services in a growth oriented industry. Don't miss this opportunity. If you have the required skills please apply today.
Ways to Apply:
Visit www.randstad.ca and apply online
Apply via this job ad
Send your resume to lisa.schirmeister@randstad.ca
Thank you. Only those candidates proceeding to an interview will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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The Senior Asset Recovery Operations Manager is responsible for leading a dynamic team of recovery and administration professionals to optimize operations and asset recovery. It includes overseeing the full lifecycle of asset recovery, ensuring compliance, maximizing performance, and minimizing client losses.
The ideal candidate will have 7-10 years of experience in service operations and 5 years in leadership in the financial or automotive financial industry.
Advantages
- This role is with a leader in financial services, where you are encouraged to learn from each other, innovate, and create together.
- Work with a team who strives to always do the right thing.
- Hybrid role, Located in Mississauga.
Responsibilities
- Guide and inspire managers and their teams to excel in operations and customer satisfaction. Cultivate a culture of ongoing improvement, teamwork, and professional development.
- Craft and execute the strategic plan for the Asset Recovery and Administration departments, ensuring it aligns with the company's goals.
...
- Take charge of resolving escalated customer and account issues swiftly and effectively. Assist managers in managing complex or high-profile cases while maintaining strong client relationships.
- Ensure adherence to industry regulations, including the Personal Property Security Act (PPSA), Redemption rules, and the Bankruptcy and Insolvency Act. Lead risk mitigation initiatives, ensure compliance, and support audit processes.
- Partner with internal departments, key stakeholders, external partners, and clients to enhance recovery and remarketing processes, address SLAs, and drive continuous improvement across the organization.
- Lead initiatives to streamline asset recovery processes, incorporate best practices, and collaborate with internal stakeholders to influence technology solutions that boost operational efficiency, resilience, and productivity.
- Develop and implement performance management systems, set KPIs that align with organizational objectives, and ensure accountability across the team.
- Build and nurture strong client relationships, ensuring a customer-focused approach while meeting business goals. Provide regular updates to senior management on performance, trends, and innovation opportunities. Represent the department in senior leadership meetings, presenting strategies, results, and recommendations to drive growth and improve outcomes.
- Organize and lead regular team meetings, fostering a positive and dynamic work environment. Promote engagement and ensure alignment with corporate objectives.
Qualifications
Must-Have:
- 7-10 years of experience in service operations, and 5 years in a leadership role within the financial services or auto financing industry
- Demonstrable experience with provincial regulations, PPSA, Redemption rules, and the Bankruptcy and Insolvency Act.
- Proven knowledge of recovery strategies, operational efficiency, and process improvement. Strong analytical abilities, adept at using data to inform decisions.
- Outstanding communication and interpersonal skills, capable of engaging effectively with stakeholders at all levels. Excellent problem-solving, negotiation, and decision-making skills.
- Well-versed in asset recovery or lending software, with advanced expertise in Microsoft Excel and related applications.
Nice-to-Have:
- French/English bilingual
- Experience in Auto Financing Industry
Summary
The Senior Asset Recovery Operations Manager is a great permanent, full-time, opportunity for someone with strong leadership skills and who also possesses some financial and asset recovery background. Apply now to work with a leader in financial services in a growth oriented industry. Don't miss this opportunity. If you have the required skills please apply today.
Ways to Apply:
Visit www.randstad.ca and apply online
Apply via this job ad
Send your resume to lisa.schirmeister@randstad.ca
Thank you. Only those candidates proceeding to an interview will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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