We are seeking a highly organized and detail-oriented Scheduling Coordinator with experience in dispatch operations to join our dynamic team in Edmonton. In this role, you will be responsible for coordinating schedules, managing resources, and ensuring the smooth and efficient dispatch of services. The ideal candidate will have a strong background in scheduling, excellent communication skills, and a proven track record in dispatching within a fast-paced environment. If you're proactive, adaptable, and passionate about optimizing operations, we want to hear from you!
...
Advantages
• Monday to Friday schedule: Enjoy a consistent workweek with hours from 8:00 AM to 5:00 PM or 7:30 AM to 4:30 PM.
• Comprehensive benefits package: Full benefits available after just 3 months of employment.
• Lucrative bonus structure: Opportunity to earn performance-based bonuses, rewarding your hard work and dedication.
• Positive work environment: Join a supportive and collaborative team focused on success.
• Career growth potential: Room for advancement and professional development within the company.
Responsibilities
• Be engaged and aware of your Territories’ overall Service Operations and customer needs.
• Close communication and interaction with the Service Manager and Coordinators.
• Generate new service requests in the system when necessary. Attach all pertinent documentation
• Manage the schedule of service work for assigned customers and field operatives.
• Maintain Planning Board in Siebel to ensure all internal stakeholders can view updated schedule.
Proactively communicate with field operatives and local management when needed.
• Track and receive materials required.
• Arrange for necessary rental equipment, as well as subcontracting when needed.
• Communicate with customers and internal stakeholders throughout projects.
• Arrange subcontracted services and equipment, including rentals.
• Open service requests and schedule field operatives to respond to emergency breakdowns.
• Review invoicing details of completed work before moving forward with the invoicing process.
• Review completed actions in the service request for completion and accuracy.
• Monitor work packages and trackers within the system to ensure the service request are progressing.
Communicate with Service Manager all concerns.
• Create appropriate charge lines for services provided to the customer. Ensure charge lines match
customer purchase order when necessary.
• Forward leads by the Field Operatives to designated resources for estimation and quotation
• Perform invoicing preparation daily to meet company standards.
• Continuously maintain the Work-in-Progress Report (WIP) ensuring it reflects the current status of active
service work.
• Ensure any hourly time issues are addressed before sending jobs to invoicing.
• Coordinate with Service Manager and Territory Operations Manager to make sure problematic jobs
receive the proper attention.
• Review job performance and lessons learned while providing feedback to other coordinators or the Sales
teams.
• Follow and assist in the enforcement of all safety rules and procedures including those established by the
customer.
• Resourceful and willingness to support in emergency breakdowns until customer equipment is functional.
• Other duties as assigned
Qualifications
• Bachelor's degree or a minimum of 4 years of related experience in scheduling, dispatch, or a similar field.
• Ability to travel to the US as required for the role.
• Ability to pass a criminal background check for security and compliance purposes.
• Passing skill test to demonstrate proficiency in key areas relevant to the role.
• Willingness to travel to Eastern Canada for business needs and operations.
• Proven computer skills with proficiency in scheduling software, Microsoft Office, SAP, and other relevant tools.
Summary
If you believe you are a good fit for this position please apply to this job ad, or send your resume directly to emma.innis@randstad.ca
Please note that only qualified applicants will recieve a response.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a highly organized and detail-oriented Scheduling Coordinator with experience in dispatch operations to join our dynamic team in Edmonton. In this role, you will be responsible for coordinating schedules, managing resources, and ensuring the smooth and efficient dispatch of services. The ideal candidate will have a strong background in scheduling, excellent communication skills, and a proven track record in dispatching within a fast-paced environment. If you're proactive, adaptable, and passionate about optimizing operations, we want to hear from you!
Advantages
• Monday to Friday schedule: Enjoy a consistent workweek with hours from 8:00 AM to 5:00 PM or 7:30 AM to 4:30 PM.
• Comprehensive benefits package: Full benefits available after just 3 months of employment.
• Lucrative bonus structure: Opportunity to earn performance-based bonuses, rewarding your hard work and dedication.
• Positive work environment: Join a supportive and collaborative team focused on success.
• Career growth potential: Room for advancement and professional development within the company.
Responsibilities
• Be engaged and aware of your Territories’ overall Service Operations and customer needs.
...
• Close communication and interaction with the Service Manager and Coordinators.
• Generate new service requests in the system when necessary. Attach all pertinent documentation
• Manage the schedule of service work for assigned customers and field operatives.
• Maintain Planning Board in Siebel to ensure all internal stakeholders can view updated schedule.
Proactively communicate with field operatives and local management when needed.
• Track and receive materials required.
• Arrange for necessary rental equipment, as well as subcontracting when needed.
• Communicate with customers and internal stakeholders throughout projects.
• Arrange subcontracted services and equipment, including rentals.
• Open service requests and schedule field operatives to respond to emergency breakdowns.
• Review invoicing details of completed work before moving forward with the invoicing process.
• Review completed actions in the service request for completion and accuracy.
• Monitor work packages and trackers within the system to ensure the service request are progressing.
Communicate with Service Manager all concerns.
• Create appropriate charge lines for services provided to the customer. Ensure charge lines match
customer purchase order when necessary.
• Forward leads by the Field Operatives to designated resources for estimation and quotation
• Perform invoicing preparation daily to meet company standards.
• Continuously maintain the Work-in-Progress Report (WIP) ensuring it reflects the current status of active
service work.
• Ensure any hourly time issues are addressed before sending jobs to invoicing.
• Coordinate with Service Manager and Territory Operations Manager to make sure problematic jobs
receive the proper attention.
• Review job performance and lessons learned while providing feedback to other coordinators or the Sales
teams.
• Follow and assist in the enforcement of all safety rules and procedures including those established by the
customer.
• Resourceful and willingness to support in emergency breakdowns until customer equipment is functional.
• Other duties as assigned
Qualifications
• Bachelor's degree or a minimum of 4 years of related experience in scheduling, dispatch, or a similar field.
• Ability to travel to the US as required for the role.
• Ability to pass a criminal background check for security and compliance purposes.
• Passing skill test to demonstrate proficiency in key areas relevant to the role.
• Willingness to travel to Eastern Canada for business needs and operations.
• Proven computer skills with proficiency in scheduling software, Microsoft Office, SAP, and other relevant tools.
Summary
If you believe you are a good fit for this position please apply to this job ad, or send your resume directly to emma.innis@randstad.ca
Please note that only qualified applicants will recieve a response.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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