Are you an experienced Solutions Designer with advanced skills in AWS cloud and Amazon Connect? Our client seeks a cloud-savvy professional to design and implement scalable, secure, and efficient contact centre solutions using the latest AWS tools and services. This role is ideal for someone who thrives on innovation, system integration, and cloud architecture within complex environments.
...
Advantages
- Opportunity to lead the development of enterprise-level Amazon Connect contact centre solutions
- Design and build using leading AWS technologies, including Lambda, Kinesis, S3, DynamoDB, and more
- Hybrid work structure
- Engage in high-impact digital transformation projects
- Collaborate with experienced cloud engineers, developers, and solution architects
Responsibilities
- Provide senior-level expertise in the AWS cloud platform.
- Provide design, build and support for cloud environments to create solutions for the Contact center domain.
- Develop and maintain system design models, technical documentation and specifications.
- Lead the design, development and implementation of an Amazon Connect cloud-based contact center solution. Services include, but are not limited to, Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, and CTR Data Analysis.
- Monitor and assess the performance of applications in a cloud environment to ensure solutions are available.
- Providing recommendations for architecture and process improvements.
- Provide expertise on Integration design and using APIs.
- Designing, maintenance and management of tools for automation of different operational processes.
- Evaluation of new technology alternatives and vendor products.
- Participate to create, test and implement safeguards to maintain data integrity and protect against unauthorized access.
- Regularly review production logs, providing analysis & suggestions to implement measures in a proactive manner.
- Provide detailed documentation for system design, integration, configuration, development and implementation of related activities.
- Develop and maintain system design models, technical documentation and specifications.
- Produce integration plans, inputs into configuration and development project.
Qualifications
Must Haves:
- Experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3, KMS, Glue, DynamoDB, RDS, Amplify, and other core AWS services.
- Extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution. Services include, but are not limited to, Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, and CTR Data Analysis.
- Experience developing and maintaining system design models, technical documentation and specifications.
General Skills:
- Ability to gather client business requirements, corporate I&IT information mandates, client information technology strategic plans, environment and standards.
- Ability to participate in the development of solutions and provide advice on short/long-term solution service development activities.
- Knowledge of leading edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.
- Experience applying industry web, architectural and security standards and best practices.
- Hands-on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology.
Summary
Our client is seeking a highly skilled Solutions Designer with deep expertise in AWS cloud services and Amazon Connect. This role requires a strategic thinker and technical leader to develop modern contact centre environments that drive service excellence and innovation. If you have strong cloud architecture experience and a passion for scalable, secure system design, this opportunity is for you.
Also, remember that updating your profile on Randstad.ca helps us find you faster when we have roles that match your skills! So, even if this role isn’t for you, please update your profile so we can find you!
We look forward to supporting you in your job search! Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you an experienced Solutions Designer with advanced skills in AWS cloud and Amazon Connect? Our client seeks a cloud-savvy professional to design and implement scalable, secure, and efficient contact centre solutions using the latest AWS tools and services. This role is ideal for someone who thrives on innovation, system integration, and cloud architecture within complex environments.
Advantages
- Opportunity to lead the development of enterprise-level Amazon Connect contact centre solutions
- Design and build using leading AWS technologies, including Lambda, Kinesis, S3, DynamoDB, and more
- Hybrid work structure
- Engage in high-impact digital transformation projects
- Collaborate with experienced cloud engineers, developers, and solution architects
Responsibilities
- Provide senior-level expertise in the AWS cloud platform.
- Provide design, build and support for cloud environments to create solutions for the Contact center domain.
- Develop and maintain system design models, technical documentation and specifications.
...
- Lead the design, development and implementation of an Amazon Connect cloud-based contact center solution. Services include, but are not limited to, Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, and CTR Data Analysis.
- Monitor and assess the performance of applications in a cloud environment to ensure solutions are available.
- Providing recommendations for architecture and process improvements.
- Provide expertise on Integration design and using APIs.
- Designing, maintenance and management of tools for automation of different operational processes.
- Evaluation of new technology alternatives and vendor products.
- Participate to create, test and implement safeguards to maintain data integrity and protect against unauthorized access.
- Regularly review production logs, providing analysis & suggestions to implement measures in a proactive manner.
- Provide detailed documentation for system design, integration, configuration, development and implementation of related activities.
- Develop and maintain system design models, technical documentation and specifications.
- Produce integration plans, inputs into configuration and development project.
Qualifications
Must Haves:
- Experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3, KMS, Glue, DynamoDB, RDS, Amplify, and other core AWS services.
- Extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution. Services include, but are not limited to, Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, and CTR Data Analysis.
- Experience developing and maintaining system design models, technical documentation and specifications.
General Skills:
- Ability to gather client business requirements, corporate I&IT information mandates, client information technology strategic plans, environment and standards.
- Ability to participate in the development of solutions and provide advice on short/long-term solution service development activities.
- Knowledge of leading edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.
- Experience applying industry web, architectural and security standards and best practices.
- Hands-on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology.
Summary
Our client is seeking a highly skilled Solutions Designer with deep expertise in AWS cloud services and Amazon Connect. This role requires a strategic thinker and technical leader to develop modern contact centre environments that drive service excellence and innovation. If you have strong cloud architecture experience and a passion for scalable, secure system design, this opportunity is for you.
Also, remember that updating your profile on Randstad.ca helps us find you faster when we have roles that match your skills! So, even if this role isn’t for you, please update your profile so we can find you!
We look forward to supporting you in your job search! Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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