The Solutions Designer - CRM is responsible for designing robust CRM solutions using Oracle Siebel and Adobe AEM technologies. With over 7 years of experience in each platform, the role includes developing functional and non-functional specifications, high-level application flows, and detailed user interface designs. This position also focuses on enhancing user experience, accessibility, and technical documentation while ensuring solutions align with business goals and enterprise standards. It requires hands-on involvement in complex system development projects and the ability to transform requirements into scalable, efficient, and compliant solutions.
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Advantages
•Hands-on experience with industry-leading CRM technologies like Oracle Siebel and Adobe AEM
•Opportunity to work on large-scale, complex enterprise applications
•Exposure to high-level solution architecture, business process design, and user-centered methodologies
•Collaborative team environment involving functional and technical stakeholders
•Opportunity to contribute to accessibility compliance and quality assurance planning
Responsibilities
•Design hosting technology solutions based on business and technical specifications
•Create business design documents, functional and non-functional requirements
•Develop application flows, screen mock-ups, and wireframes using tools like Figma or Adobe XD
•Conduct user research, usability testing, and analyze user feedback for iterative improvements
•Document business rules, risk assessments, and quality assurance plans
•Contribute to test strategy development and participate in UAT planning
•Apply change management methodologies and maintain business architecture artefacts
Qualifications
•Minimum 7+ years of experience with Oracle Siebel CRM and Adobe AEM solution design and implementation
•Proven expertise in developing business design documents, application flows, and functional specifications
•Experience with accessibility standards (WCAG/AODA) and user experience design
•Familiarity with Rational Unified Process (RUP) and change management methodologies
•Demonstrated skills in creating CRUD matrices, mockups, prototypes, and user journey maps
•Experience with Public Sector Transfer Payment models and QA standards is considered an asset
Summary
This role is ideal for an experienced Solutions Designer skilled in both Oracle Siebel and Adobe AEM platforms. It offers the opportunity to lead design efforts in high-impact CRM applications while collaborating across technical and business teams to deliver secure, accessible, and user-friendly solutions.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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The Solutions Designer - CRM is responsible for designing robust CRM solutions using Oracle Siebel and Adobe AEM technologies. With over 7 years of experience in each platform, the role includes developing functional and non-functional specifications, high-level application flows, and detailed user interface designs. This position also focuses on enhancing user experience, accessibility, and technical documentation while ensuring solutions align with business goals and enterprise standards. It requires hands-on involvement in complex system development projects and the ability to transform requirements into scalable, efficient, and compliant solutions.
Advantages
•Hands-on experience with industry-leading CRM technologies like Oracle Siebel and Adobe AEM
•Opportunity to work on large-scale, complex enterprise applications
•Exposure to high-level solution architecture, business process design, and user-centered methodologies
•Collaborative team environment involving functional and technical stakeholders
•Opportunity to contribute to accessibility compliance and quality assurance planning
Responsibilities
...
•Design hosting technology solutions based on business and technical specifications
•Create business design documents, functional and non-functional requirements
•Develop application flows, screen mock-ups, and wireframes using tools like Figma or Adobe XD
•Conduct user research, usability testing, and analyze user feedback for iterative improvements
•Document business rules, risk assessments, and quality assurance plans
•Contribute to test strategy development and participate in UAT planning
•Apply change management methodologies and maintain business architecture artefacts
Qualifications
•Minimum 7+ years of experience with Oracle Siebel CRM and Adobe AEM solution design and implementation
•Proven expertise in developing business design documents, application flows, and functional specifications
•Experience with accessibility standards (WCAG/AODA) and user experience design
•Familiarity with Rational Unified Process (RUP) and change management methodologies
•Demonstrated skills in creating CRUD matrices, mockups, prototypes, and user journey maps
•Experience with Public Sector Transfer Payment models and QA standards is considered an asset
Summary
This role is ideal for an experienced Solutions Designer skilled in both Oracle Siebel and Adobe AEM platforms. It offers the opportunity to lead design efforts in high-impact CRM applications while collaborating across technical and business teams to deliver secure, accessible, and user-friendly solutions.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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