The Solutions Designer - CRM role focuses on designing Oracle Siebel CRM and Adobe AEM-based solutions to meet enterprise application requirements. With at least 7 years of experience in each technology, the position involves translating business needs into functional and non-functional requirements, preparing business design documentation, and
...
creating high-level application flows. Responsibilities also include crafting user-focused designs, developing process flows, mockups, and wireframes, and ensuring accessibility compliance. This role plays a key part in large-scale CRM solution implementations, working across both technical and business teams to deliver well-documented, scalable solutions.
Advantages
•Opportunity to work with both Oracle Siebel CRM and Adobe AEM technologies
•Hands-on involvement in high-impact enterprise solution design
•Exposure to CRM solution architecture, accessibility standards, and user-centered design
•Collaborate with cross-functional teams, including technical and business stakeholders
•Participate in major system development projects and CRM strategy initiatives
Responsibilities
•Design CRM hosting technology solutions in line with business requirements and technical standards
•Create business design documents, functional/non-functional specifications, and high-level application flows
•Develop user personas, journey maps, wireframes, and mockups using tools like Figma or Adobe XD
•Translate user feedback into solution improvements
•Support and guide change management processes and prepare documentation for UAT and QA planning
•Ensure designs meet accessibility (WCAG/AODA) standards
•Document business architecture artefacts and contribute to test strategy development
Qualifications
•7+ years of experience designing Oracle Siebel CRM solutions
•7+ years of experience designing Adobe AEM-based solutions
•Proven experience developing functional design documents and business requirement documents
•Proficient in user experience design practices and accessibility compliance
•Demonstrated expertise in screen flow development, CRUD matrices, and user interface mockups
•Familiarity with RUP methodology and change management practices
•Knowledge of Public Sector Transfer Payment models is an asset
•Experience with ensuring quality assurance standards is an asset
Summary
This role is ideal for a seasoned Solutions Designer with deep expertise in Oracle Siebel CRM and Adobe AEM. The position demands a strong balance of technical solutioning and business analysis skills, delivering innovative and accessible CRM systems that meet organizational needs.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
The Solutions Designer - CRM role focuses on designing Oracle Siebel CRM and Adobe AEM-based solutions to meet enterprise application requirements. With at least 7 years of experience in each technology, the position involves translating business needs into functional and non-functional requirements, preparing business design documentation, and creating high-level application flows. Responsibilities also include crafting user-focused designs, developing process flows, mockups, and wireframes, and ensuring accessibility compliance. This role plays a key part in large-scale CRM solution implementations, working across both technical and business teams to deliver well-documented, scalable solutions.
Advantages
•Opportunity to work with both Oracle Siebel CRM and Adobe AEM technologies
•Hands-on involvement in high-impact enterprise solution design
•Exposure to CRM solution architecture, accessibility standards, and user-centered design
•Collaborate with cross-functional teams, including technical and business stakeholders
•Participate in major system development projects and CRM strategy initiatives
Responsibilities
...
•Design CRM hosting technology solutions in line with business requirements and technical standards
•Create business design documents, functional/non-functional specifications, and high-level application flows
•Develop user personas, journey maps, wireframes, and mockups using tools like Figma or Adobe XD
•Translate user feedback into solution improvements
•Support and guide change management processes and prepare documentation for UAT and QA planning
•Ensure designs meet accessibility (WCAG/AODA) standards
•Document business architecture artefacts and contribute to test strategy development
Qualifications
•7+ years of experience designing Oracle Siebel CRM solutions
•7+ years of experience designing Adobe AEM-based solutions
•Proven experience developing functional design documents and business requirement documents
•Proficient in user experience design practices and accessibility compliance
•Demonstrated expertise in screen flow development, CRUD matrices, and user interface mockups
•Familiarity with RUP methodology and change management practices
•Knowledge of Public Sector Transfer Payment models is an asset
•Experience with ensuring quality assurance standards is an asset
Summary
This role is ideal for a seasoned Solutions Designer with deep expertise in Oracle Siebel CRM and Adobe AEM. The position demands a strong balance of technical solutioning and business analysis skills, delivering innovative and accessible CRM systems that meet organizational needs.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
