The Solutions Designer role focuses on designing and delivering scalable, accessible, and user-focused solutions using Oracle Siebel CRM or Adobe AEM technologies. With over 7 years of experience in CRM and AEM implementations, the role involves developing functional and technical design documentation, creating business flows, wireframes, user journey maps, and ensuring adherence to quality assurance standards. The designer works closely with stakeholders, developers, and users to translate business requirements into technical solutions, optimize user experiences, and ensure accessibility compliance. The position contributes to large-scale, mission-critical enterprise systems.
...
Advantages
•Opportunity to lead solution architecture using industry-standard CRM platforms like Siebel and Adobe AEM
•Involvement in end-to-end solution development from business analysis to wireframe creation
•Contribution to highly visible, large-scale technology implementations
•Collaborative work environment with cross-functional teams
•Development of user-centric designs incorporating accessibility standards
Responsibilities
•Design and implement CRM solutions using Oracle Siebel or Adobe AEM
•Develop business and functional design documents, application flows, and process maps
•Create user personas, journey maps, wireframes, and high-fidelity mockups using tools like Figma or Adobe XD
•Translate business requirements into system functionality and user interfaces
•Conduct usability testing and analyze feedback to improve user experience
•Document test cases, QA plans, and change management strategies
•Participate in UAT planning, design reviews, and solution presentations
•Collaborate with project managers, analysts, and developers to ensure timely delivery
•Ensure all solutions align with WCAG/AODA accessibility standards
Qualifications
•Minimum 7+ years of experience in Siebel and Adobe AEM solution implementation
•Experience designing CRM-based business processes and applications
•Skilled in developing business design and functional design documentation
•Proficient in application mock-ups, screen flows, and UI prototyping tools
•Experience with Rational Unified Process (RUP) and QA documentation
•Familiarity with change management methodologies
•Strong communication, analytical, and problem-solving skills
Summary
This Solutions Designer role offers the chance to lead the development of advanced CRM solutions using Siebel or Adobe AEM. It requires deep technical knowledge, creative design thinking, and collaboration with stakeholders to deliver user-friendly, high-quality applications that meet business and accessibility requirements.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
The Solutions Designer role focuses on designing and delivering scalable, accessible, and user-focused solutions using Oracle Siebel CRM or Adobe AEM technologies. With over 7 years of experience in CRM and AEM implementations, the role involves developing functional and technical design documentation, creating business flows, wireframes, user journey maps, and ensuring adherence to quality assurance standards. The designer works closely with stakeholders, developers, and users to translate business requirements into technical solutions, optimize user experiences, and ensure accessibility compliance. The position contributes to large-scale, mission-critical enterprise systems.
Advantages
•Opportunity to lead solution architecture using industry-standard CRM platforms like Siebel and Adobe AEM
•Involvement in end-to-end solution development from business analysis to wireframe creation
•Contribution to highly visible, large-scale technology implementations
•Collaborative work environment with cross-functional teams
•Development of user-centric designs incorporating accessibility standards
Responsibilities
•Design and implement CRM solutions using Oracle Siebel or Adobe AEM
...
•Develop business and functional design documents, application flows, and process maps
•Create user personas, journey maps, wireframes, and high-fidelity mockups using tools like Figma or Adobe XD
•Translate business requirements into system functionality and user interfaces
•Conduct usability testing and analyze feedback to improve user experience
•Document test cases, QA plans, and change management strategies
•Participate in UAT planning, design reviews, and solution presentations
•Collaborate with project managers, analysts, and developers to ensure timely delivery
•Ensure all solutions align with WCAG/AODA accessibility standards
Qualifications
•Minimum 7+ years of experience in Siebel and Adobe AEM solution implementation
•Experience designing CRM-based business processes and applications
•Skilled in developing business design and functional design documentation
•Proficient in application mock-ups, screen flows, and UI prototyping tools
•Experience with Rational Unified Process (RUP) and QA documentation
•Familiarity with change management methodologies
•Strong communication, analytical, and problem-solving skills
Summary
This Solutions Designer role offers the chance to lead the development of advanced CRM solutions using Siebel or Adobe AEM. It requires deep technical knowledge, creative design thinking, and collaboration with stakeholders to deliver user-friendly, high-quality applications that meet business and accessibility requirements.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
