The Program Manager role focuses on overseeing the sustainment and advancement of the Document Verification Service (DVS). This includes leading multidisciplinary teams and vendors, facilitating onboarding, ensuring compliance with technical and security standards, and resolving complex identity and access management challenges. The individual will apply extensive knowledge in identity systems, online identity verification services, and related protocols such as OAuth 2.0, OIDC, and SAML 2.0, while guiding the day-to-day operations, issue management, and service delivery for applications serving more than 10,000 users.
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Advantages
•Lead large-scale initiatives in online identity verification
•Collaborate with vendors and multi-disciplinary internal teams
•Work with modern identity solutions and cloud technologies (e.g., Okta, Azure AD B2C)
•Play a strategic advisory role for senior IT and business leadership
•Deliver secure, scalable, and modernized public-facing digital services
Responsibilities
•Oversee operations, support, maintenance, and enhancements of the Document Verification Service
•Lead the onboarding of new program areas to the service
•Provide technical guidance to senior IT and business leadership
•Direct multi-disciplinary teams and vendor partners to ensure quality and compliance
•Manage service issues, incidents, root cause analysis, and resolution
•Develop and implement operational processes, standards, and documentation
•Lead change, release, and capacity management using ITIL frameworks
•Act as central contact for issue tracking and service continuity
•Coordinate with stakeholders and present updates to executive steering committees
Qualifications
•10+ years in technology leadership for applications supporting over 10,000 users
•Proven experience leading identity system implementations and verification services
•Expertise with identity protocols: OAuth 2.0, OIDC, SAML 2.0
•Familiarity with cloud identity tools (e.g., Okta, Azure AD B2C, Auth0)
•Knowledge in IT security technologies, encryption, and authentication
•Experience in vendor relationship management and service level monitoring
•Demonstrated success in stakeholder communication and technical documentation
•In-depth knowledge of ITIL processes and quality assurance practices
Summary
This role is a critical leadership opportunity for managing and enhancing the Document Verification Service. The Program Manager will bring together strategic vision, technical expertise, and operational excellence to deliver secure, scalable identity services that modernize public-facing applications and support key service transformations.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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The Program Manager role focuses on overseeing the sustainment and advancement of the Document Verification Service (DVS). This includes leading multidisciplinary teams and vendors, facilitating onboarding, ensuring compliance with technical and security standards, and resolving complex identity and access management challenges. The individual will apply extensive knowledge in identity systems, online identity verification services, and related protocols such as OAuth 2.0, OIDC, and SAML 2.0, while guiding the day-to-day operations, issue management, and service delivery for applications serving more than 10,000 users.
Advantages
•Lead large-scale initiatives in online identity verification
•Collaborate with vendors and multi-disciplinary internal teams
•Work with modern identity solutions and cloud technologies (e.g., Okta, Azure AD B2C)
•Play a strategic advisory role for senior IT and business leadership
•Deliver secure, scalable, and modernized public-facing digital services
Responsibilities
•Oversee operations, support, maintenance, and enhancements of the Document Verification Service
•Lead the onboarding of new program areas to the service
...
•Provide technical guidance to senior IT and business leadership
•Direct multi-disciplinary teams and vendor partners to ensure quality and compliance
•Manage service issues, incidents, root cause analysis, and resolution
•Develop and implement operational processes, standards, and documentation
•Lead change, release, and capacity management using ITIL frameworks
•Act as central contact for issue tracking and service continuity
•Coordinate with stakeholders and present updates to executive steering committees
Qualifications
•10+ years in technology leadership for applications supporting over 10,000 users
•Proven experience leading identity system implementations and verification services
•Expertise with identity protocols: OAuth 2.0, OIDC, SAML 2.0
•Familiarity with cloud identity tools (e.g., Okta, Azure AD B2C, Auth0)
•Knowledge in IT security technologies, encryption, and authentication
•Experience in vendor relationship management and service level monitoring
•Demonstrated success in stakeholder communication and technical documentation
•In-depth knowledge of ITIL processes and quality assurance practices
Summary
This role is a critical leadership opportunity for managing and enhancing the Document Verification Service. The Program Manager will bring together strategic vision, technical expertise, and operational excellence to deliver secure, scalable identity services that modernize public-facing applications and support key service transformations.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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