RQ08869 Business Analyst

This role will focus on assessing security, privacy, and accessibility compliance, supporting enterprise architecture development (Zachman Framework), and producing high-quality artifacts such as wireframes, user stories, and use cases.

Advantages
- Work on high-profile ServiceOntario digital services
- Hybrid role with flexibility
- Impactful public sector work supporting service modernization
- Work with compliance standards including AODA, PHIPA, TRA, and PIA
- Opportunity to lead architectural deliverables and collaborate cross-functionally

Responsibilities
- Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
- Interact with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements.
- Prepare and advise on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization.

Qualifications
Must Haves:
- Knowledge and experience in preparing detailed analysis and recommendations to ensure compliance with appropriate public sector, industry and international standards on security, privacy and accessibility.
- Experience with architectural framework systems, specifically Zachman Framework.
- Checkpoints, TRA, PIA, Component architecture, Design patterns.
- Thorough experience with Logical and Physical Architecture artifacts.
- In-depth knowledge of WCAG 2.0 Standards and AODA Compliancy levels.
- Knowledge and experience creating Wireframes, Use Cases, and User Stories.
- Experience with Driver and Digital Dealership Registration services in ServiceOntario portal.

General Skills:
- Leads and conducts business analysis in order to assess client’s business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined.
- Applies re-engineering concepts to promote business improvements through alternative and cost effective service delivery approaches.
- Leads and conducts business analysis at varying levels of detail appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies.
- Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives.
- Develops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mockups, etc.
- Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects.
- Monitors progress, resolves problems and reports regularly to I&IT management and stakeholders.
- Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up.
- Experience developing strategies, preparing business cases and cost-benefit analysis.
- Experience conducting requirements gathering, developing documentation, including presentations and briefing notes and conducting stakeholder engagement.
- Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope.
- Awareness of emerging I&IT trends and technologies.
- Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
- A team player with a track record for meeting deadlines.

Desirable Skills:
- Experience in the use of information retrieval packages.
- Knowledge and understanding of Information Management principles, concepts, policies and practices.
- Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions.
- Experience with a wide range of methods, tools and techniques for business analysis, such as business functional modelling, business event modelling, and business process mapping.
- Experience in structured, object-oriented and agile methodologies for user requirements.
- Experience developing performance measures for business analysis evaluation and subsequent follow-up.
- Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.

Summary
This is a high-visibility role for a detail-oriented Business Analyst who can balance technical and business acumen. If you have deep experience in architectural compliance, accessibility, and have worked on DDR in the public sector, this role offers an opportunity to lead impactful work modernizing Ontario's digital services.

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