Are you an expert in IT facilities management, data center infrastructure, and critical service dispatch operations? Our client seeks a Program Manager with 10+ years of experience in project management and IT infrastructure to oversee multiple large-scale data center and public safety infrastructure projects. This role involves managing UPS/generator power systems, HVAC, cabling, fire suppression, network security, and emergency dispatch systems across multiple dispatch centers and public safety facilities.
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The successful candidate will have strong technical knowledge in data center design, vendor management, and large-scale facility remediation projects, ensuring mission-critical infrastructure is implemented securely and efficiently.
Advantages
✅ Lead Critical Public Safety Infrastructure Projects – Oversee IT facility and dispatch system implementations.
✅ Hybrid with Frequent Travel – Visit dispatch centers across Ontario for hands-on project oversight.
✅ Long-Term Project Stability – Potential contract extension until 2027.
✅ Cross-functional leadership – Work with government agencies, vendors, and emergency service providers.
Responsibilities
- Manage multiple concurrent projects to OPS I & IT Standards using a combination of waterfall and agile methodologies;
- Manage multiple projects and project resources through the project management life cycle while meeting Health Service Cluster gating and architecture checkpoint requirements;
- Adhere to OPS I&IT standards and best practices for project management to facilitate control of system quality; adhere to standard methodology and the control of the use of I&IT resources;
- Develop project plans, and work packages, and obtain approvals;
- Develop and execute project charters, integrated project plans, schedules, and communication plans, including obtaining approvals;
- Maintains the project plan, the communication Plan (communications within the team and between the team and external entities), and the master project Schedule;
- Create and manage the assigned work package within the overall project plan, including all components, documents, and reports;
- Report to, and manage expectations of senior executives and other stakeholders;
- Participate in the steering committee and stakeholder forums as required;
- Provide project, and/or portfolio reporting to multi-stakeholders at senior executive levels;
- Manage stakeholders’ interests and expectations throughout the life cycle of the project;
- Issue and Risk Management and Mitigation;
- Proactively identify risks and issues pertaining to the assigned work package, and report them to the overall Project Champions and the Portfolio Team;
- Identify and mitigate strategies and responses to the issues and risks;
- Develop and maintain product backlogs;
- Collaborates and communicates with stakeholders, developers, technical team members and designers;
- Vendor Management - Work with vendors to successfully negotiate and deliver mutually beneficial multi-year contracts for ongoing warranty, maintenance, and support of the technology such as the Computer Aided Dispatch application;
- Ensure the development and delivery of business cases where applicable (ie management board submissions) to seek approval for long-term support & maintenance contracts with Ministry vendors;
- Work with Ministry (or assigned) Legal and Procurement entities within the OPS to ensure Ministry processes are adhered to, and Ministry interests are incorporated while establishing the contract;
- Coordinate project plans with Public Safety Operations;
- Ensure project implementation plans have no adverse impact on public safety operations;
- Financial management of the project - Ensure a high level of fiscal control and accountability for the project budget. Forecast changes to the budget and communicate planned vs. actual budget as the project progresses;
- Provide highly specialized senior technical knowledge and coordination for IT Facility projects including the development and implementation of facilities technology infrastructure at ambulance communications sites, ensuring that they meet availability requirements through proper capacity planning, planned infrastructure growth, development of processes and procedures, and life cycle management of infrastructure equipment such as power requirement for the technology meets compliance standard;
- Provide highly specialized senior technical expertise in the development of IT facilities systems and processes including assessing & documenting current stakes, and preparing remediation plans and technology impacts for the following at ambulance dispatch sites:
- Power
- HVAC
- Cabling and Patch Panel (Patching and Tracing)
- Racks and rack diagram
- Dispatch consoles/ workstations
- Develop estimates of costs and resources required; determine schedules; provide status reports; and exercise remediation control;
- Conduct research for products that meet specific client business needs;
- Provide highly specialized senior technical expertise in complex technology facility-related analysis and design, including adherence to any safety standards;
- Create and update Server/Equipment room drawings including rack and technical configurations.
Qualifications
Must Haves:
10+ years of experience in the following fields of facilities management, design and implementation:
- Datacenter Power design including UPS/Generator and building power systems;
- Datacenter HVAC;
- Datacenter Cabling and Patch Panel (Patching and Tracing);
- Datacenter Racks and rack diagram;
- Datacenter Fire suppression systems;
- Datacenter network builds;
- Datacenter security implementations;
- Emergency/Critical service Dispatch consoles/ workstations;
- Facilities costing analysis and vendor management.
Summary
This is a high-impact opportunity for a Program Manager to lead mission-critical IT infrastructure projects for public safety operations. If you have deep expertise in IT facilities, data center management, and dispatch infrastructure, apply today!
Also, remember that updating your profile on Randstad.ca helps us find you faster when we have roles that match your skills! So even if this role isn’t for you, please update your profile so we can find you!
We look forward to supporting you in your job search! Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you an expert in IT facilities management, data center infrastructure, and critical service dispatch operations? Our client seeks a Program Manager with 10+ years of experience in project management and IT infrastructure to oversee multiple large-scale data center and public safety infrastructure projects. This role involves managing UPS/generator power systems, HVAC, cabling, fire suppression, network security, and emergency dispatch systems across multiple dispatch centers and public safety facilities.
The successful candidate will have strong technical knowledge in data center design, vendor management, and large-scale facility remediation projects, ensuring mission-critical infrastructure is implemented securely and efficiently.
Advantages
✅ Lead Critical Public Safety Infrastructure Projects – Oversee IT facility and dispatch system implementations.
✅ Hybrid with Frequent Travel – Visit dispatch centers across Ontario for hands-on project oversight.
✅ Long-Term Project Stability – Potential contract extension until 2027.
✅ Cross-functional leadership – Work with government agencies, vendors, and emergency service providers.
Responsibilities
...
- Manage multiple concurrent projects to OPS I & IT Standards using a combination of waterfall and agile methodologies;
- Manage multiple projects and project resources through the project management life cycle while meeting Health Service Cluster gating and architecture checkpoint requirements;
- Adhere to OPS I&IT standards and best practices for project management to facilitate control of system quality; adhere to standard methodology and the control of the use of I&IT resources;
- Develop project plans, and work packages, and obtain approvals;
- Develop and execute project charters, integrated project plans, schedules, and communication plans, including obtaining approvals;
- Maintains the project plan, the communication Plan (communications within the team and between the team and external entities), and the master project Schedule;
- Create and manage the assigned work package within the overall project plan, including all components, documents, and reports;
- Report to, and manage expectations of senior executives and other stakeholders;
- Participate in the steering committee and stakeholder forums as required;
- Provide project, and/or portfolio reporting to multi-stakeholders at senior executive levels;
- Manage stakeholders’ interests and expectations throughout the life cycle of the project;
- Issue and Risk Management and Mitigation;
- Proactively identify risks and issues pertaining to the assigned work package, and report them to the overall Project Champions and the Portfolio Team;
- Identify and mitigate strategies and responses to the issues and risks;
- Develop and maintain product backlogs;
- Collaborates and communicates with stakeholders, developers, technical team members and designers;
- Vendor Management - Work with vendors to successfully negotiate and deliver mutually beneficial multi-year contracts for ongoing warranty, maintenance, and support of the technology such as the Computer Aided Dispatch application;
- Ensure the development and delivery of business cases where applicable (ie management board submissions) to seek approval for long-term support & maintenance contracts with Ministry vendors;
- Work with Ministry (or assigned) Legal and Procurement entities within the OPS to ensure Ministry processes are adhered to, and Ministry interests are incorporated while establishing the contract;
- Coordinate project plans with Public Safety Operations;
- Ensure project implementation plans have no adverse impact on public safety operations;
- Financial management of the project - Ensure a high level of fiscal control and accountability for the project budget. Forecast changes to the budget and communicate planned vs. actual budget as the project progresses;
- Provide highly specialized senior technical knowledge and coordination for IT Facility projects including the development and implementation of facilities technology infrastructure at ambulance communications sites, ensuring that they meet availability requirements through proper capacity planning, planned infrastructure growth, development of processes and procedures, and life cycle management of infrastructure equipment such as power requirement for the technology meets compliance standard;
- Provide highly specialized senior technical expertise in the development of IT facilities systems and processes including assessing & documenting current stakes, and preparing remediation plans and technology impacts for the following at ambulance dispatch sites:
- Power
- HVAC
- Cabling and Patch Panel (Patching and Tracing)
- Racks and rack diagram
- Dispatch consoles/ workstations
- Develop estimates of costs and resources required; determine schedules; provide status reports; and exercise remediation control;
- Conduct research for products that meet specific client business needs;
- Provide highly specialized senior technical expertise in complex technology facility-related analysis and design, including adherence to any safety standards;
- Create and update Server/Equipment room drawings including rack and technical configurations.
Qualifications
Must Haves:
10+ years of experience in the following fields of facilities management, design and implementation:
- Datacenter Power design including UPS/Generator and building power systems;
- Datacenter HVAC;
- Datacenter Cabling and Patch Panel (Patching and Tracing);
- Datacenter Racks and rack diagram;
- Datacenter Fire suppression systems;
- Datacenter network builds;
- Datacenter security implementations;
- Emergency/Critical service Dispatch consoles/ workstations;
- Facilities costing analysis and vendor management.
Summary
This is a high-impact opportunity for a Program Manager to lead mission-critical IT infrastructure projects for public safety operations. If you have deep expertise in IT facilities, data center management, and dispatch infrastructure, apply today!
Also, remember that updating your profile on Randstad.ca helps us find you faster when we have roles that match your skills! So even if this role isn’t for you, please update your profile so we can find you!
We look forward to supporting you in your job search! Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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