RQ08643 Solutions Designer - CRM

Advantages
- Competitive contract opportunity with potential for extension
- Opportunity to work on large-scale, high-impact CRM transformation projects
- Hybrid work model (as per client requirements)
- Collaborative environment with experienced IT professionals

Responsibilities
Undertakes the design of hosting technology solutions based on the client’s service specifications, standards, policies, best practices and cost models, in order to meet client CRM application business requirements and project/initiative deliverables.

Qualifications
Must Haves:
- At least 10 years of experience in design, development, implementation and maintenance of large complex Oracle Siebel, IBM Curam, Dynamics or other COTS CRM systems;
- At least 10 years of experience in J2EE integration with other systems such as Oracle Siebel, IBM Curam, or other COTS systems;
- Must have hands-on experience with n-tier web-based applications, Unix, Shell Scripting, Ant script, Javascript, XML/XSD, XSL, HTML5 and source code management tools like Subversion or CVS.

General Skills:
- Knowledge of CRM applications, operating systems, environments, database technologies, programming languages and communication protocols;
- Knowledge of related best practices, OPS directory/messaging standards, standard facilities architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes;
- Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards;
- Ability to participate in the development of solutions and provide advice on short/long-term CRM solution service development activities;
- Knowledge of leading edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of the existing system making recommendations for improving performance and developing technical documentation;
- Experience planning, migrating, implementing and sustaining large complex system development projects;
- Knowledge of technology developments, trends and new products to evaluate application to client short and long-term technology requirements;
- Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes;
- Conceptual and analytical skills to assess and evaluate client needs and conduct cost/benefit analyses for new technology requirements in planning and designing solutions;
- Experience designing and developing large, complex, CRM applications;
- Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine the need and feasibility of expansion, renovation or replacement;
- Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, and teamwork skills;
- A team player with a track record for meeting deadlines.

Summary
This is an exciting opportunity for an experienced Solutions Designer - CRM to work on large-scale enterprise CRM modernization initiatives. If you have deep expertise in CRM architecture, J2EE integration, and enterprise application development, apply today to join our client’s dynamic team!

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