We are seeking a Service Designer / UX Designer (3 days onsite, 2 days remote) with 6+ years of experience delivering end-to-end service design and user experience solutions for large, complex initiatives. This role emphasizes user research, workshops, data-driven strategies, and alignment to recognized industry standards, ensuring seamless, high-quality services that meet diverse stakeholder needs.
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Advantages
•Impactful Service Design: Shape comprehensive service blueprints and user journeys, addressing high volumes of change.
•Holistic User Focus: Drive projects covering user research, UX design, and service design activities.
•Collaboration & Leadership: Lead stakeholder workshops, instruct teams on best practices, and foster an environment of design thinking.
•Agile Problem-Solving: Develop data-driven strategies, propose alternative solutions, and manage resources and timelines effectively.
•Continuous Improvement: Contribute to service design standards, mentor team members, and champion User-centered design.
Responsibilities
•End-to-End Experience Design: Lead user research, UX design, and service design from concept to final solution, creating artifacts like service blueprints, prototypes, and journey maps.
•Stakeholder Workshops & Research: Coordinate and facilitate sessions, extracting insights to inform decision-making and deliver user-centered services.
•Data-Driven Approach: Validate design decisions using metrics, feedback, and iterative testing, ensuring solutions meet quality and business expectations.
•Cross-functional collaboration: Partner with product owners, developers, and leadership to ensure consistent alignment and seamless integration of design elements.
•Service Design Governance: Document methodologies, manage deliverables, and ensure compliance with existing protocols, championing best practices throughout the lifecycle.
Qualifications
•6+ years of experience in service design and UX for large-scale, high-complexity systems.
•Proven track record of leading service design initiatives (user research, workshop facilitation, design artifacts).
•Strong knowledge of best practices for user-centered design, accessibility, and agile methodologies.
•Ability to manage rapidly changing data, rules, and images to deliver high-quality, efficient services.
•Experience with Lean certification (green/black) is beneficial.
•Familiarity with design systems, standards, and coaching teams in design processes.
Summary
Join us as a Service Designer / UX Designer to lead critical experience design initiatives, coordinating with diverse teams and applying robust research, prototyping, and agile methods. Your service design expertise will drive user-centric, efficient solutions that excel in both business value and end-user satisfaction.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a Service Designer / UX Designer (3 days onsite, 2 days remote) with 6+ years of experience delivering end-to-end service design and user experience solutions for large, complex initiatives. This role emphasizes user research, workshops, data-driven strategies, and alignment to recognized industry standards, ensuring seamless, high-quality services that meet diverse stakeholder needs.
Advantages
•Impactful Service Design: Shape comprehensive service blueprints and user journeys, addressing high volumes of change.
•Holistic User Focus: Drive projects covering user research, UX design, and service design activities.
•Collaboration & Leadership: Lead stakeholder workshops, instruct teams on best practices, and foster an environment of design thinking.
•Agile Problem-Solving: Develop data-driven strategies, propose alternative solutions, and manage resources and timelines effectively.
•Continuous Improvement: Contribute to service design standards, mentor team members, and champion User-centered design.
Responsibilities
•End-to-End Experience Design: Lead user research, UX design, and service design from concept to final solution, creating artifacts like service blueprints, prototypes, and journey maps.
...
•Stakeholder Workshops & Research: Coordinate and facilitate sessions, extracting insights to inform decision-making and deliver user-centered services.
•Data-Driven Approach: Validate design decisions using metrics, feedback, and iterative testing, ensuring solutions meet quality and business expectations.
•Cross-functional collaboration: Partner with product owners, developers, and leadership to ensure consistent alignment and seamless integration of design elements.
•Service Design Governance: Document methodologies, manage deliverables, and ensure compliance with existing protocols, championing best practices throughout the lifecycle.
Qualifications
•6+ years of experience in service design and UX for large-scale, high-complexity systems.
•Proven track record of leading service design initiatives (user research, workshop facilitation, design artifacts).
•Strong knowledge of best practices for user-centered design, accessibility, and agile methodologies.
•Ability to manage rapidly changing data, rules, and images to deliver high-quality, efficient services.
•Experience with Lean certification (green/black) is beneficial.
•Familiarity with design systems, standards, and coaching teams in design processes.
Summary
Join us as a Service Designer / UX Designer to lead critical experience design initiatives, coordinating with diverse teams and applying robust research, prototyping, and agile methods. Your service design expertise will drive user-centric, efficient solutions that excel in both business value and end-user satisfaction.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more