Our client seeks a bilingual Application Support Specialist to provide Tier 1 support and QA testing for an enterprise-level IWMS platform based on IBM TRIRIGA. The ideal candidate will bring hands-on experience in IT support and functional testing and possess strong communication skills in both English and French. This role supports end users, coordinates testing activities, and ensures high-quality service delivery across multiple project stakeholders.
...
Advantages
- Work in a high-impact, user-facing role on a large-scale enterprise IT platform
- Hybrid role with flexible remote work and occasional onsite needs
- Opportunity to build expertise in IBM TRIRIGA and related IWMS systems
- Bilingual role supporting both English and French-speaking stakeholders
- Collaborate with a diverse, cross-functional project team in the public sector
Responsibilities
- Under the direction of the Senior Technical Manager and the Project Manager, this role will be part of the Education Capital Information System (ECIS) project team that will be asked, amongst other things, to ensure exceptional a “customer first” attitude throughout their day-to-day activities.
- Responsible for providing support to ECIS end users via email, support tickets and phone calls in both English and French.
- Management and reporting of Help Desk tickets.
- Escalating tier 2 and tier 3 support issues, and follow up as required.
- Building and management of core help desk support knowledge base.
- Prepare test materials, conduct QA and regression testing of defect fixes and change requests as required.
- Provide support to the business team by walking through delivered defects and change requests.
- Work within established configuration and change management policies to ensure awareness, approval and success of changes.
- Collaborate with internal stakeholders to develop and maintain project documentation.
- Directly supporting ECIS TRIRIGA team and building TRIRIGA application subject matter expertise.
Qualifications
Must Haves:
- Demonstrates experience preparing and conducting functional testing (e.g. QA, SIT, UAT) including defect retesting.
- Experience with providing help desk support to end users for IT applications.
- Possess a working proficiency level in French (reading, writing, oral interaction).
- Experience with IBM TRIRIGA Applications and/or other related IWMS systems.
- Experience working and effectively communicating with both IT project teams and business users.
Desirable Skills:
- Direct technical COTS application customer support experience.
- Familiarity with agile teams and methodologies and tools, including JIRA.
- Ability to work independently and work across an integrated project team.
- Ability to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areas.
- Ability to promote I&IT best practices and adherence to standard methodologies.
Summary
Our client is looking for a bilingual Application Support Specialist to join a dynamic team supporting a critical enterprise solution. The successful candidate will have a mix of help desk experience, QA testing skills, and bilingual communication abilities, ideally with exposure to IBM TRIRIGA or similar systems. If you're passionate about supporting users and driving software quality in a collaborative environment, we encourage you to apply.
Also, remember that updating your profile on Randstad.ca helps us find you faster when we have roles that match your skills! So, even if this role isn’t for you, please update your profile so we can find you!
We look forward to supporting you in your job search! Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Our client seeks a bilingual Application Support Specialist to provide Tier 1 support and QA testing for an enterprise-level IWMS platform based on IBM TRIRIGA. The ideal candidate will bring hands-on experience in IT support and functional testing and possess strong communication skills in both English and French. This role supports end users, coordinates testing activities, and ensures high-quality service delivery across multiple project stakeholders.
Advantages
- Work in a high-impact, user-facing role on a large-scale enterprise IT platform
- Hybrid role with flexible remote work and occasional onsite needs
- Opportunity to build expertise in IBM TRIRIGA and related IWMS systems
- Bilingual role supporting both English and French-speaking stakeholders
- Collaborate with a diverse, cross-functional project team in the public sector
Responsibilities
- Under the direction of the Senior Technical Manager and the Project Manager, this role will be part of the Education Capital Information System (ECIS) project team that will be asked, amongst other things, to ensure exceptional a “customer first” attitude throughout their day-to-day activities.
...
- Responsible for providing support to ECIS end users via email, support tickets and phone calls in both English and French.
- Management and reporting of Help Desk tickets.
- Escalating tier 2 and tier 3 support issues, and follow up as required.
- Building and management of core help desk support knowledge base.
- Prepare test materials, conduct QA and regression testing of defect fixes and change requests as required.
- Provide support to the business team by walking through delivered defects and change requests.
- Work within established configuration and change management policies to ensure awareness, approval and success of changes.
- Collaborate with internal stakeholders to develop and maintain project documentation.
- Directly supporting ECIS TRIRIGA team and building TRIRIGA application subject matter expertise.
Qualifications
Must Haves:
- Demonstrates experience preparing and conducting functional testing (e.g. QA, SIT, UAT) including defect retesting.
- Experience with providing help desk support to end users for IT applications.
- Possess a working proficiency level in French (reading, writing, oral interaction).
- Experience with IBM TRIRIGA Applications and/or other related IWMS systems.
- Experience working and effectively communicating with both IT project teams and business users.
Desirable Skills:
- Direct technical COTS application customer support experience.
- Familiarity with agile teams and methodologies and tools, including JIRA.
- Ability to work independently and work across an integrated project team.
- Ability to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areas.
- Ability to promote I&IT best practices and adherence to standard methodologies.
Summary
Our client is looking for a bilingual Application Support Specialist to join a dynamic team supporting a critical enterprise solution. The successful candidate will have a mix of help desk experience, QA testing skills, and bilingual communication abilities, ideally with exposure to IBM TRIRIGA or similar systems. If you're passionate about supporting users and driving software quality in a collaborative environment, we encourage you to apply.
Also, remember that updating your profile on Randstad.ca helps us find you faster when we have roles that match your skills! So, even if this role isn’t for you, please update your profile so we can find you!
We look forward to supporting you in your job search! Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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