Our client seeks an experienced HRIS Support Specialist to provide expert guidance on payroll and HRIS systems for healthcare organizations. The ideal candidate will manage ongoing support activities, prioritize critical requests, liaise across departments, and ensure compliance with healthcare legislation while supporting over 177 HRIS clients and 31,000 healthcare employees.
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Advantages
- Competitive salary and benefits package.
- Work on exciting public-sector projects with real-world impact.
- Access to advanced HRIS and payroll systems and continuous professional growth.
- Be part of a collaborative team, influencing key processes and improvements in the healthcare sector.
Responsibilities
- Provide daily ongoing Tier 2 subject matter expertise to 177 HRIS clients, providing payroll guidance with the Quadrant Workforce application, HR, Payroll, Scheduling, Leave Management and QSS modules for accurate and timely payroll to 31,000 healthcare employees through the Footprint ticketing system or other mechanism.
- Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity.
- Liaise between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts, CRA, CPA for payroll related legislative changes as required.
- Identify application defects and assist in complex trouble shooting and root cause analysis.
- Follow all established Service Management process and identify opportunities for improvement.
Qualifications
- Public Sector Experience.
- 2+ years of experience working in the healthcare industry.
- Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health.
- Microsoft Great Plains 2016, 2018.
- Logibec MMS (Materials Management System).
- BSSI HFM (Health Financial Management).
- Logibec Quadrant Workforce.
- Payroll Certification.
- OTR.
- AODA compliance.
- MS Teams.
- MS Excel.
- MS Power Point.
- Knowledge of Service Management Processes with 5+ years’ experience in supporting remote clients.
- Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets.
- Experience with Footprints Ticketing Application.
- Proven track record for building strong working relationships.
- Strong interpersonal, and verbal and written communication skills.
- Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively.
- Excellent analytical, problem-solving, and decision-making skills.
- Ability to apply strong listening skills to facilitate issue resolution.
- A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines.
Summary
If interested and qualified for this role, please apply today for immediate consideration!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Our client seeks an experienced HRIS Support Specialist to provide expert guidance on payroll and HRIS systems for healthcare organizations. The ideal candidate will manage ongoing support activities, prioritize critical requests, liaise across departments, and ensure compliance with healthcare legislation while supporting over 177 HRIS clients and 31,000 healthcare employees.
Advantages
- Competitive salary and benefits package.
- Work on exciting public-sector projects with real-world impact.
- Access to advanced HRIS and payroll systems and continuous professional growth.
- Be part of a collaborative team, influencing key processes and improvements in the healthcare sector.
Responsibilities
- Provide daily ongoing Tier 2 subject matter expertise to 177 HRIS clients, providing payroll guidance with the Quadrant Workforce application, HR, Payroll, Scheduling, Leave Management and QSS modules for accurate and timely payroll to 31,000 healthcare employees through the Footprint ticketing system or other mechanism.
- Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity.
...
- Liaise between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts, CRA, CPA for payroll related legislative changes as required.
- Identify application defects and assist in complex trouble shooting and root cause analysis.
- Follow all established Service Management process and identify opportunities for improvement.
Qualifications
- Public Sector Experience.
- 2+ years of experience working in the healthcare industry.
- Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health.
- Microsoft Great Plains 2016, 2018.
- Logibec MMS (Materials Management System).
- BSSI HFM (Health Financial Management).
- Logibec Quadrant Workforce.
- Payroll Certification.
- OTR.
- AODA compliance.
- MS Teams.
- MS Excel.
- MS Power Point.
- Knowledge of Service Management Processes with 5+ years’ experience in supporting remote clients.
- Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets.
- Experience with Footprints Ticketing Application.
- Proven track record for building strong working relationships.
- Strong interpersonal, and verbal and written communication skills.
- Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively.
- Excellent analytical, problem-solving, and decision-making skills.
- Ability to apply strong listening skills to facilitate issue resolution.
- A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines.
Summary
If interested and qualified for this role, please apply today for immediate consideration!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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