RQ08416 UX Designer - Senior

Advantages
- Hybrid work model
- Work with cutting-edge UX design tools and methodologies
- Hands-on experience in user research, usability testing, and accessibility compliance

Responsibilities
There are four (4) distinct delivery phases in which user experience designers (task-based I&IT consultants) produce deliverables following the Ontario Digital Service Design playbook, which outlines the standard process for user experience design.

Phase 1) Discovery
Deliverables:
Facilitate the Kick-off meeting with the project team to produce such outputs as:
- Business Model Canvas.
- 5 Whys.
- User Personas.
- Stakeholder Mapping.
- Strategy Map.
- Short- and Long-Term Goals.
- Fears and Challenges.
- Problem Statement.

Facilitate user research activities to produce such outputs as:
- User interview topic Maps, a summary of interrelated topics for the user interview.
- User Interview Scripts to plan and guide user discussion.
- User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview.
- User research findings report.
Inception (Science Fair Day):
- Showcases the work and key findings from this stage to stakeholders outside of the core project team.
- Aligns entire team (business, technical) on what the next steps will be.
- Planning activities for the next phase (Alpha).
Other deliverables typically delivered in this phase include:
- User Storyboard to communicate a story through images displayed in a sequence of panels that chronologically map the story’s main events.
- Technical Service Blueprint, a diagram that displays the entire process of service delivery including support systems by listing all the activities that happen at each stage, performed by the different roles involved.
- Defined business Key Performance Indicators (KPIs).

Phase 2) Alpha
Deliverables:
- Optionally conduct Google Ventures five (5) Day Design Sprint (or variation). This sprint is a five (5) day process for answering critical business questions through design, prototyping, and testing ideas with customers.
- Produce “clickable” prototypes of multiple possible solutions.
- Validate "clickable” prototypes with users through usability testing sessions and produce research findings report.
- Iterate (improve) on “clickable” prototypes with insights garnered from research findings report.
- Identify and document existing processes or policies that will need to change to support the new product or service.
- Produce a business proposal to justify funding for the next phase (Beta).
- Define a clear vision for the solution that will be built in Beta.
- Create a plan and prioritized list of features to be completed in the Beta phase.
- Define user solutions and delivery of KPIs.

Phase 3) Beta
Deliverables:
User story creation and validation:
- Participates in deciding which priority to tackle.
- Sketching workshop to create a visual representation of ideas or user flows.
- Create designs.
- Enhancements made to designs.
- User Interviews (for validation).
- Synthesizing individual and overall interview findings.
- Enhancements to designs made from synthesis.
- Get the product owner to sign off and input the story into the backlog for future iteration planning.
- Rinse and repeat for each feature, and function within a given iteration.
- Conduct accessibility compliance testing of the solution within each iteration.
- Conduct regular usability testing sessions on the MVP built as part of the Beta phase.

Phase 4) Live
Deliverables:
Continue to facilitate user research activities to produce such outputs as:
- User interview topic maps, a summary of interrelated topics for the user interview.
- User interview scripts to plan and guide user discussion.
- User interview synthesis (collection, aggregation and analysis) of written observations recorded during each interview.
- User research findings report.
- Conduct regular accessibility compliance testing of the live build as improvements are released.
- Conduct regular usability testing sessions on the live build.
- Analyze usage analytics and user behaviour patterns to track and measure key performance indicators.

Qualifications
Must Haves:
- Extensive experience in using UX design best practices to design solutions and a deep understanding of mobile-first and responsive design.

Desired Skills:
- Ability to iterate your designs and solutions efficiently and intelligently.
- 3+ years of relevant experience in participating in complex projects (products) of different sizes, ensuring alignment to plans, and best practices and incorporating user-centred design processes and agile (scrum) methodologies.
- Degree or diploma in graphic design; degree or certification in usability, human-computer interaction, and technical writing a plus
- Experience in facilitating User Research and Usability testing. Accessibility compliance testing is a plus.
- Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin. HTML5, CSS3, and JS skills (React, Angular, NodeJS), are a plus.

Summary
This is an exciting opportunity for Senior UX Designers to lead user-centred design initiatives in a highly collaborative Agile environment. If you have strong UX research, design, and accessibility compliance expertise, apply today!

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