Are you a detail-oriented data specialist with strong experience in Remedy and identity management systems? Our client seeks an Application Support Specialist to play a critical role in supporting data integration efforts across multiple platforms. This role focuses on record-level data updates, account validation, and user access management in a highly complex software ecosystem.
...
Advantages
- Join a high-impact data integration initiative supporting healthcare services
- Work with custom-built systems, identity management platforms, and client data solutions
- Hybrid role with up to one day onsite at a central Toronto office
- Opportunity to contribute to Indigenous-led indicator frameworks and privacy-compliant data projects
- Long-term contract with optional extension
Responsibilities
- Provide expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, devices, applications, and software to perform complex information management tasks required under the project scope.
- Input all completed work into a ticketed tracking system and ensure comprehensive documentation is completed as per standard operating procedures and meeting privacy, business, legal and security requirements.
- Identify and resolve technical and data management issues at the customer account level.
- As required, analyze data and/or investigate data discrepancies to determine what data management changes are required for each situation and execute the changes within the systems on the appropriate accounts on a record-by-record basis (not via script).
- Working in a highly complex technical environment, managing data across up to 10-12 different systems while ensuring all authorizations are in place, business procedures are followed, and privacy and security considerations are addressed as directed.
- Attend all required training and team sessions to ensure knowledge is current and up to date and that all changes are incorporated into daily work.
Qualifications
Must Haves:
- 5+ years’ experience working in Remedy, including custom built modules, reviewing, updating and managing data, along with ticketing and tracking of work.
- 5+ years’ experience with identity management (i.e., Net IQ), managing data and permissions, access and credentials of user accounts
- 5+ years’ experience with client management systems as well as custom-built software solutions to manage customer, product and services data.
- 5+ years’ hands-on experience managing data at the customer record level, communicating with customers and highly developed analytical skills.
Desired Skills:
- Strong analytical and problem-solving skills to research trends and identify opportunities, impacts and transformations required; identify issues; provide solutions and options for business and technical challenges.
- Ability to resolve business rules, information and application conflicts involving shared services, applications and resources.
- Ability to troubleshoot/triage using a variety of tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, network and operational) problems.
- Ability to apply IT privacy and security standards, principles, and regulations applicable to health technology software and solutions.
- A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience.
- Exceptional verbal and written communication skills.
- Extraordinary customer service and relationship management experience.
Summary
This is an exciting opportunity to be at the heart of system integration and data transformation in a large-scale healthcare environment. The ideal candidate is meticulous, accountable, and comfortable working with sensitive data across multiple platforms. This role is critical in supporting user access, managing customer records, and ensuring systems are aligned for future integrations.
Also, remember that updating your profile on Randstad.ca helps us find you faster when we have roles that match your skills! So, even if this role isn’t for you, please update your profile so we can find you!
We look forward to supporting you in your job search! Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you a detail-oriented data specialist with strong experience in Remedy and identity management systems? Our client seeks an Application Support Specialist to play a critical role in supporting data integration efforts across multiple platforms. This role focuses on record-level data updates, account validation, and user access management in a highly complex software ecosystem.
Advantages
- Join a high-impact data integration initiative supporting healthcare services
- Work with custom-built systems, identity management platforms, and client data solutions
- Hybrid role with up to one day onsite at a central Toronto office
- Opportunity to contribute to Indigenous-led indicator frameworks and privacy-compliant data projects
- Long-term contract with optional extension
Responsibilities
- Provide expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, devices, applications, and software to perform complex information management tasks required under the project scope.
...
- Input all completed work into a ticketed tracking system and ensure comprehensive documentation is completed as per standard operating procedures and meeting privacy, business, legal and security requirements.
- Identify and resolve technical and data management issues at the customer account level.
- As required, analyze data and/or investigate data discrepancies to determine what data management changes are required for each situation and execute the changes within the systems on the appropriate accounts on a record-by-record basis (not via script).
- Working in a highly complex technical environment, managing data across up to 10-12 different systems while ensuring all authorizations are in place, business procedures are followed, and privacy and security considerations are addressed as directed.
- Attend all required training and team sessions to ensure knowledge is current and up to date and that all changes are incorporated into daily work.
Qualifications
Must Haves:
- 5+ years’ experience working in Remedy, including custom built modules, reviewing, updating and managing data, along with ticketing and tracking of work.
- 5+ years’ experience with identity management (i.e., Net IQ), managing data and permissions, access and credentials of user accounts
- 5+ years’ experience with client management systems as well as custom-built software solutions to manage customer, product and services data.
- 5+ years’ hands-on experience managing data at the customer record level, communicating with customers and highly developed analytical skills.
Desired Skills:
- Strong analytical and problem-solving skills to research trends and identify opportunities, impacts and transformations required; identify issues; provide solutions and options for business and technical challenges.
- Ability to resolve business rules, information and application conflicts involving shared services, applications and resources.
- Ability to troubleshoot/triage using a variety of tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, network and operational) problems.
- Ability to apply IT privacy and security standards, principles, and regulations applicable to health technology software and solutions.
- A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience.
- Exceptional verbal and written communication skills.
- Extraordinary customer service and relationship management experience.
Summary
This is an exciting opportunity to be at the heart of system integration and data transformation in a large-scale healthcare environment. The ideal candidate is meticulous, accountable, and comfortable working with sensitive data across multiple platforms. This role is critical in supporting user access, managing customer records, and ensuring systems are aligned for future integrations.
Also, remember that updating your profile on Randstad.ca helps us find you faster when we have roles that match your skills! So, even if this role isn’t for you, please update your profile so we can find you!
We look forward to supporting you in your job search! Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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