RQ00287 Business Analyst - Intermediate

Advantages
- Hybrid model (3 days onsite, 2 days remote)
- Work on complex digital transformation projects
- Exposure to both Agile and Waterfall delivery environments
- Opportunity to shape customer-centric solutions
- Fast-paced, collaborative work culture

Responsibilities
- Develop and maintain key stakeholder relationships.
- Model and assess current processes through facilitation of brainstorming workshops with stakeholders, as well as analysis of existing documentation.
- Critically evaluate information gathered from multiple sources to understand stakeholder needs and build a full picture.
- Facilitate discussions to identify target operating models and document the conceptual target state and its processes, addressing current state gaps, needs, and pain points.
- Gather requirements and document detailed business requirements, use cases and user stories.
- Elicit, document, validate and prioritize functional and non-functional system requirements in collaboration with business clients, end users and project stakeholders.
- Apply expert elicitation techniques to probe, challenge, and understand business needs.
- Collaborate with cross-functional stakeholders to develop a case for change, taking into consideration people, processes, and technology.
- Influence and provide advice to business and IT stakeholders based on a view of the full cross-functional picture.
- Support or participate as needed in developing high-level rough order of magnitude cost estimates for project execution.
- Conduct presentations regarding assessment findings/recommendations, project status and current issues.
- Ensure project delivered on time, on budget and within quality targets.
- Support implementation teams through execution phases to clarify and address gaps in business requirements while maintaining a customer focus.

Qualifications
Must Haves:
- 3+ years’ relevant experience preferably in retail or regulated industries (banking, telecom, health care, public sector).
- 3+ years’ experience in writing use cases and business requirements documents, user stories, and acceptance criteria.
- 3+ years’ experience developing process flows using BPMN 2.0 Standards.

General Skills:
- Experience in digital transformation initiatives with delivery operating in Waterfall (SDLC) and Agile methodologies (Scrum, Kanban, XP).
- Experience with business capabilities mapping.
- Customer-focused and collaborative.
- Strong facilitation skills and writing skills.
- Strong stakeholder relationship management skills.
- Ability to multitask and work on multiple projects simultaneously in a fast-paced environment.
- Ability to work through ambiguity.
- Ability to work independently.
- Intermediate to advanced knowledge of MS Office, Jira, and Confluence.
- Possess a strong desire to innovate with a willingness to understand concepts and get involved at the base level.

Summary
Our client is looking for a proactive and analytical Business Analyst with solid experience in business process design and requirements gathering. This role is ideal for someone who thrives in collaborative environments and wants to make a direct impact on digital transformation initiatives. If you are driven to innovate and enjoy working across diverse teams, we encourage you to apply.

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