We are seeking an Operations Support Specialist to provide IT asset management, field support, and project coordination. This role involves overseeing IT asset tracking, lifecycle management, software/hardware support, and user onboarding, ensuring smooth IT operations and compliance with best practices.
Advantages
...
•Diverse Responsibilities – Work across asset management, technical support, and project coordination.
•On-Site Hands-On Experience – Engage in hardware troubleshooting, software configuration, and IT infrastructure support.
•Collaboration Opportunities – Work with IT teams, end-users, vendors, and procurement teams to optimize IT operations.
•Process Improvement – Develop and implement best practices for IT asset tracking and technical support.
•Career Development – Gain experience in project management, IT support, and system administration in a structured environment.
Responsibilities
•Maintain a comprehensive inventory of IT assets, including computers, networking equipment, and software licenses.
•Oversee IT asset lifecycle management, from procurement to retirement.
•Ensure compliance with IT asset renewal policies and documentation standards.
•Collaborate with finance teams to track and optimize IT asset costs.
•Provide onsite IT support for hardware and software issues, including troubleshooting computers, printers, and network infrastructure.
•Assist with software installation, configuration, and updates.
•Conduct security checks and audits to prevent unauthorized software installations.
•Maintain accurate IT asset documentation and compliance records.
•Support the office relocation project, including network setup, hardware deployment, and IT infrastructure planning.
•Assist in onboarding and offboarding employees by configuring accounts and deploying software.
•Develop and maintain disaster recovery plans for IT assets.
•Track and report IT service performance metrics, user feedback, and incident resolution timelines.
•Work closely with vendors, IT service providers, and internal stakeholders to enhance IT operations.
•Maintain detailed records of IT assets, service tickets, and support documentation.
•Provide training and knowledge transfer to internal users on IT best practices and systems.
•Assist in developing policies for IT asset management, security, and compliance.
Qualifications
•5+ years’ experience in IT asset management, including inventory tracking and lifecycle management.
•5+ years of IT field support experience, troubleshooting hardware, software, and network issues.
•Experience with Microsoft Office 365, SharePoint, and Windows environments.
•Proficiency in IT asset management software, enterprise asset management (EAM) systems, and remote monitoring tools.
•Hands-on experience with service desk ticketing tools and IT service management (ITSM) processes.
•Knowledge of IT security compliance, disaster recovery planning, and IT governance frameworks.
•Experience managing IT projects, including office relocations, hardware upgrades, and infrastructure planning.
•Familiarity with project management methodologies, frameworks, and artifacts.
•Strong resource management, time management, and stakeholder communication skills.
•Bachelor’s degree or diploma in IT, business administration, or a related field.
•Strong analytical, problem-solving, and decision-making skills.
•Excellent communication, documentation, and user training abilities.
•Public sector experience is an asset.
Summary
The Operations Support Specialist role is ideal for professionals with IT asset management, technical support, and project coordination experience. This position offers an opportunity to enhance IT operations, manage critical projects, and optimize enterprise technology services in a dynamic and collaborative environment.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking an Operations Support Specialist to provide IT asset management, field support, and project coordination. This role involves overseeing IT asset tracking, lifecycle management, software/hardware support, and user onboarding, ensuring smooth IT operations and compliance with best practices.
Advantages
•Diverse Responsibilities – Work across asset management, technical support, and project coordination.
•On-Site Hands-On Experience – Engage in hardware troubleshooting, software configuration, and IT infrastructure support.
•Collaboration Opportunities – Work with IT teams, end-users, vendors, and procurement teams to optimize IT operations.
•Process Improvement – Develop and implement best practices for IT asset tracking and technical support.
•Career Development – Gain experience in project management, IT support, and system administration in a structured environment.
Responsibilities
•Maintain a comprehensive inventory of IT assets, including computers, networking equipment, and software licenses.
•Oversee IT asset lifecycle management, from procurement to retirement.
•Ensure compliance with IT asset renewal policies and documentation standards.
...
•Collaborate with finance teams to track and optimize IT asset costs.
•Provide onsite IT support for hardware and software issues, including troubleshooting computers, printers, and network infrastructure.
•Assist with software installation, configuration, and updates.
•Conduct security checks and audits to prevent unauthorized software installations.
•Maintain accurate IT asset documentation and compliance records.
•Support the office relocation project, including network setup, hardware deployment, and IT infrastructure planning.
•Assist in onboarding and offboarding employees by configuring accounts and deploying software.
•Develop and maintain disaster recovery plans for IT assets.
•Track and report IT service performance metrics, user feedback, and incident resolution timelines.
•Work closely with vendors, IT service providers, and internal stakeholders to enhance IT operations.
•Maintain detailed records of IT assets, service tickets, and support documentation.
•Provide training and knowledge transfer to internal users on IT best practices and systems.
•Assist in developing policies for IT asset management, security, and compliance.
Qualifications
•5+ years’ experience in IT asset management, including inventory tracking and lifecycle management.
•5+ years of IT field support experience, troubleshooting hardware, software, and network issues.
•Experience with Microsoft Office 365, SharePoint, and Windows environments.
•Proficiency in IT asset management software, enterprise asset management (EAM) systems, and remote monitoring tools.
•Hands-on experience with service desk ticketing tools and IT service management (ITSM) processes.
•Knowledge of IT security compliance, disaster recovery planning, and IT governance frameworks.
•Experience managing IT projects, including office relocations, hardware upgrades, and infrastructure planning.
•Familiarity with project management methodologies, frameworks, and artifacts.
•Strong resource management, time management, and stakeholder communication skills.
•Bachelor’s degree or diploma in IT, business administration, or a related field.
•Strong analytical, problem-solving, and decision-making skills.
•Excellent communication, documentation, and user training abilities.
•Public sector experience is an asset.
Summary
The Operations Support Specialist role is ideal for professionals with IT asset management, technical support, and project coordination experience. This position offers an opportunity to enhance IT operations, manage critical projects, and optimize enterprise technology services in a dynamic and collaborative environment.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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